Volkswagen No Start

Volkswagen No Start

Preventive maintenance really is the key to ensuring that any vehicle owner can minimize the the chance of costly and unexpected break downs throughout the life of their vehicle. Most Volkswagen owners think that their regular Volkswagen Service is just an oil change once or twice every year but it’s actually much more than that (read more about this here). This Volkswagen No Start could have been avoided if the vehicle was serviced following the Manufacturers Scheduled Maintenance Schedule. Allow me to explain;

Volkswagen Won’t Start

We received a call from a customer a few weeks back. She said that she had just bought a car and it needed an

Volkswagen oil pump
This shows the oil pump assembly inside the oil pan. You can see that one of the gears is missing and the chain that drives is has snapped and hanging down

engine. She was having trouble finding anyone to work on a Volkswagen Diesel Engine (small hint, this was not even a Diesel engine, it was just really noisy). The vehicle came in on a tow truck and we quickly found that the engine had seized up. The next step was to check the oil level which was a little low but only about 1 quart which isn’t all that bad. We then removed the oil pan to inspect the engine internals. What we found was shocking to say the least.

The engine had run low on oil at some point causing a large amount of friction and heat in the lower end of the engine. This friction (cause of the heat) made the oil pump drive (fancy name for the oil pump) get so hot that it seized up and broke the chain that makes it pump oil while also breaking off the main gear that allows it to turn. The oil pan had various parts from the inside of the engine and chunks of metal in it.

Why did this happen?

For an engine to run low on oil one of a few things has to happen. The oil is never changed and the vehicle just burns it slowly over time, there is an external leak, there is an internal leak (burning oil or leaking into the coolant), or oil is never put back in after service. After a brief

Volkswagen engine repair
The debris and gear in the oil pan are a result of the engine failure. The oil pan shouldn’t have anything in it except for oil

inspection the Technician found that the turbo had been malfunctioning for quite a while. This caused a loud noise that caused the customer to think her car was a Volkswagen Diesel (she was also told it was a Diesel by the used car dealer that sold her the car a few months prior). What was happening here was the turbo started to come apart internally. Little by little this got worse causing the oil that is fed into it to keep it lubricated to simply pass through it and find it’s way out the exhaust.

Wondering how following the Volkswagen Service Schedule could have helped? That’s also a very simple answer. At specified mileages Volkswagen will detail exactly what they want checked. This customer happened to be roughly 4,000 miles past the Volkswagen Service that required the turbo to be inspected. The other way this could have been prevented is with a Pre Purchase Inspection.

Just to be clear, absolutely none of this is the customer’s fault. She bought a car that had problems and trusted the company that sold her the car to check it over and give her an honest assessment. That was never done. The engine was so loud when she bought the car that the dealer told her it was a Diesel Engine and “They’re all noisy”. She was also told that the vehicle was up to date on all of it’s services which clearly was not the case.

Volkswagen Engine Replacement

Fortunately for this customer she had a warranty that she purchased with the car. The warranty company was willing to cover the majority of the engine replacement cost for her. So we replaced the engine and turbo. The repair itself

Volkswagen oil pump
This screen blocks any debris from going into the oil pump and getting sucked back up into circulation. There is a large piece of metal stuck in there

only took about 2 days but the process to get approval through the warranty company lasted about a week and since the warranty the customer purchased says that the warranty company will provide parts over $xx.xx, we had to wait about another week for them to ship us the engine.

The entire process took a lot longer than we would have liked, but unfortunately there are some aspects of some jobs we simply can not control.

How can you avoid this from happening to you?

  1. When buying any used vehicle you’re going to want to get a Pre Purchase Vehicle Inspection from a licensed repair facility other than the one you’re buying the vehicle from. It’s also important that when you choose a shop you verify that they have experience working on the car you’re buying.
  2. Ask for service records when buying a new car. Sometimes the deal that’s too good to be true is exactly that.
  3. Trust your instincts. This woman was told that her car was a Diesel but she was required to use gasoline in it…. For me, that’s a bit of a red flag.
  4. Read your aftermarket warranty in full before buying it from the selling dealer. Some of these contracts are awesome and some are terrible. This customer had absolutely no idea how long the warranty company could
    Volkswagen turbo burning oil
    The light brown-ish white color is a sign that oil is passing into the turbo. The failed portion is the part that looks like a little fan

    delay her repair. She also didn’t know that she had to pay for diagnosis or that the warranty company could dictate what parts had to go in her car even if it’s not in her best interest…. Her understanding was that she could bring her car anywhere and the the bill was completely covered, this was not the case. Most (not all) warranty companies will make the customer pay to disassemble an engine until the “point of failure can be established”. In some cases this requires the engine to be completely torn apart, at the customer’s expense.

  5. Make sure that your vehicle is serviced using the K Service Schedule in your owner’s manual. These Services are designed to help you get the most out of your vehicle. It’s much cheaper to pay for preventive service today than it is to pay for repairs like this later.

Also, if you’re buying a car and you have some questions. Give us a call. One of our staff will be happy to answer any questions you have.

 

Precision Auto Repair and Sales West Springfield MA

I feel very silly about this. I can’t believe I took everything the salesman said at face value. I half expected you guys to make fun of me because of my naivety. But you all remained very professional and really helped me understand the process as well as what I need to do for my car in the future. While I hope this never happens again I’m happy to know that I have your shop to help me through it. I’m still embarrassed though =)

(Customer requested to stay anonymous)

Springfield, MA

3 thoughts on “Volkswagen No Start

  1. I know this if off topic but I’m looking into starting my
    own blog and was curious what all is needed to get set
    up? I’m assuming having a blog like yours would cost a pretty penny?

    I’m not very internet smart so I’m not 100% certain. Any suggestions or advice would be greatly appreciated.
    Many thanks

    1. Hello. Thanks for your question. For us, it started by using a platform that was set up for creating a Blog. We use WordPress. From there I just attended classes and training on how to write an engaging article that informs customers about the message we are trying to convey. If you don’t have the time and money for training, you can just research how to write a blog by doing internet searches. I personally just read a lot of blogs throughout the years and enjoy informing customers about what we do here. Try to figure out what your goal is. Whether you’re doing it for SEO or to keep people informed. Our posts lack on some of the SEO because they’re written to inform so I could use quite a bit of work on writing a better article in terms of SEO. But the fun of it is that you learn something new about the process every time you write a new post and you can always go back and “tweak” them a little bit here and there to make the message more clear. It’s enjoyable as long as you don’t mind reading a lot and writing. But it’s definitely not expensive, just a little bit time consuming.

  2. I have been going to the Volkswagen dealer for some time now but heard some good things about you. I’m just overall disappointed with how the dealer makes me feel. Plus they don’t explain nothing to me and just charge me. I have an appointment for next Wednesday at your place. Very excited to see how good of a job ypu do

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