About 2-3 months ago we received a call from a man that was having trouble with his car. In certain situations he would lose all power and the vehicle would just shut off. He wanted a price for a Tune up but based on what he was telling us, a Tune Up wasn’t going to help him. It was actually going to just waste time and money. We told him that it sounded like an issue with his Subaru Fuel Pump and that we would need to check a few things to be sure.
He said he would call us back and a few hours later called to tell us that his buddy is a mechanic that used to own his own shop (here we go again….) and can fix it for him cheaply (and again…). Then thanked us for the help. Now fast forward 2-3 months to this week.
Subaru Fuel Pump Replacement
It turns out that in this case the mechanic friend almost killed him….. literally! Those are pictures of the Subaru Fuel Pump. The friend verified what we said and that there was an issue with the Fuel Pump. What was actually happening was the pump was just worn out internally and it needed to be replaced. This “friend” just ran more power to the pump by running a wire from the battery right down to the pump. The only way to explain how much more power that is would be to say, it’s like lighting a birthday candle in a bonfire. It’s WAY too much power. So what happened?
The power wire to the pump got so hot it melted itself, the connector to the pump melted from heat, and the pump got so hot internally it began to melt the cap of the pump. Remember, not only is this pump hot and melting but it’s submerged in gasoline….
If you don’t know what happens when fire and gasoline mix check this out.
(In his defense there was a Spider)
The customer only realized that there was a problem because the “Friend’s Fix” didn’t work and actually made the problem worse. He had no idea that he was driving around in a rolling bomb. We took care of all of the issues and had the customer back on the road safely within a few hours and backed our repair with our 2 year 24,000 mile Nationwide warranty and 12 month roadside assistance.
It’s tough to find a good mechanic and one that you can trust. I thought my friend knew what he was talking about because I’ve known him for years. I was almost in disbelief to see what Precision found but I’m thankful that they found it. They kept me informed the whole time my car was there and even sent me pictures and e mails showing me everything that was going on with my car. It’s tough to find transparency like that in this day and age. For anyone looking to get their car fixed I want you to take it from me. I’m cheap! I’m as cheap as it gets. I tried to take the cheap way out this time and it almost killed me. That’s not cool. Leave the car stuff to the professionals at Precision auto. They know what they’re doing and they’re really not all that expensive when compared to the dealer. A+++++ guys.
It’s very common to receive phone calls from individuals asking for quotes to repair certain issues on their vehicle. The majority of the people ask this question because they simply just don’t know the right questions to ask. From here we try to get some more information about what’s going on with their vehicle and book an appointment to properly diagnose their concern so that we can provide an accurate quote and ultimately fix the issue. Then there are some that are only shopping for the Cheapest Auto Repair they can find. With almost 20 years of experience in this field I assure you that if you’re making your decisions based solely on price, you’ll end up paying much more to fix the issue in the long run. Allow me to explain.
Here are 3 separate stories from the past few months where the customer was ONLY concerned with getting the Cheapest Auto Repair they could find.
Pre Purchase Inspection
The first customer was buying a new vehicle for his wife. Apparently his friend that’s a “Mechanic” has owned the car since it was new. He wanted us to look the car over prior to him purchasing it but insisted that “any shop will do it for free”. Then got upset when we informed him that there would be a charge. Well he found someone to check it over for free…… and he was back to our shop 1 week after purchase with a very loud noise when driving over bumps;
Unfortunately this story didn’t have a silver lining. The rest of the underneath of this vehicle was just as rotted out as this mount. The person that checked the vehicle over for him for “free” was the previous owner of the vehicle and the guy that sold it to him (this has to be a conflict of interest). He paid $4,000 for the vehicle, just to fix the immediate rot damage would be about $1,500, and he still has a myriad of other issues. If he had us perform a Pre Purchase Inspection we would have caught all of this prior to him purchasing the vehicle. At the end of the day we ended up choosing not to repair the issues on this vehicle because the repairs would far exceed the value of the vehicle.
BMW Check Engine Light
This customer came in with a BMW for a Check Engine Light issue. We quickly diagnosed the concern but the customer had a “friend of a friend” that could fix the issue cheaper (read more about this one here). The customer wasn’t even remotely concerned with the quality of parts or that Trained Technicians would be working on the vehicle. She just wanted the absolute Lowest Price Auto Repair she could find. Well the “friend of the friend” not only failed miserably at fixing the one basic issue but he successfully created many more issues.
The issue with the hoses was just one of many problems. The “Cheaper Shop” had her car for 7.5 weeks and wanted to charge her 2.5x what they initially quoted her. She was able to get her BMW back over to us in pieces and we had the car running like new within a few days for what we initially quoted her even with some additional repairs that were needed to fix what the “Cheaper Shop” messed up and hacked.
Subaru Brake Job
Brake jobs are very common. Every car is going to need it done at some point. When you drive the vehicle and step on the brake pedal, the brakes wear. This customer brought his Subaru in to have us look over the brakes. They were making a very loud grinding noise and it was pretty simple for one of our Master Technicians to quickly spot that the pads were just about completely worn out and the brake rotors were rusted too badly to be machined. So we recommended replacing the brake pads and rotors. The customer insisted that the rotors were fine and to just replace the brake pads. Then he informed us that the most he would pay was $20 because that’s what his “Mechanic” would charge.
Just so we’re clear, to perform this job properly it takes a Trained Technician about 1.5 hours and the parts alone are almost $180. Then we back the repairs with our Warranty. There’s no possible way we could have done the job for $20. So the customer took the vehicle to his “mechanic”…. and the vehicle came back to us about 2 days later making the same noise.
His “Mechanic” replaced just the brake pads with the lowest quality part available. They weren’t even the right pads for the car and he put them over these rotted rotors. That’s not even remotely taking into consideration the safety of the customer or anyone else on the road. We fixed the brakes, properly, in about 1.5 hours, and for the price we initially quoted. The customer was happy that his noise was gone.
We can all agree that price is one of the deciding factors for all of us when purchasing goods and services, but it shouldn’t be the only deciding factor. With that said, we’re not the cheapest. We don’t want to be, we want to be the best and make sure that you’re safe. But we’re also not even close to the most expensive…. If you’re only concerned with finding the cheapest repair possible, I assure you that we’re not the right shop for you.
Today we had a new Subaru Service customer that called up concerned about a vibration and noise when they were on the highway. They were told by the local Subaru Dealer that the belts in the tires had shifted that that they need 4 new tires and an alignment.
One of our Master Technicians drove the vehicle with the customer to verify the concern. The noise sounded like a very loud thumping that vibrated right through the seat of his pants around 55 mph right up through 65 mph. He then pulled the Subaru into the shop for inspection. We found that the tires are newer but worn a little unevenly due to lack of service. The tires should be rotated about every 8-10,000 miles. In addition the Tech found that the left inner CV boot is torn completely open and has no grease lubricating the inner joint.
Since this joint depends on grease for lubrication, the grease needs to be sealed into the joint with the use of a rubber “CV Boot”. These CV Boots wear and sometimes tear. If spotted early enough the boot and grease can be replaced. But unfortunately in this case the issue was present for an incredibly long time causing the axle shaft to freeze up in the joint where it should be able to slide in and out freely.
We ended up just replacing the entire left front axle, rotating the tires, and performing an alignment. Then we road tested the vehicle again to verify that the Subaru Repair fixed the customer’s concern. We’re happy to say that this vehicle drove straight and smooth just like the day it came off the Subaru Dealer’s lot when it was new. Fortunately this is another case where we’re happy that we took the appropriate steps to properly verify and diagnose the customer’s concern. Otherwise we would have unnecessarily replaced parts that were perfectly “Ok” based on someone else’s incorrect diagnosis.
I love my Subaru and have always been loyal to the brand. It’s actually my 5th one and I wouldn’t drive anything else. It’s important that the car drives properly and is safe because I’m constantly traveling for work and can’t afford to be without it. I heard good things about Precision and I’m happy that I finally gave them a shot. One of their mechanics went for a ride with me to make sure that he heard the noise and then they checked it over to figure out the problem. I only had to wait a few hours and was able to get right back to work. Precision also saved me $327 under what I almost paid at the Subaru Dealer and the repair at the dealer wouldn’t have even fixed the issue. So who knows how much I would have ended up spending. You have a new customer for life. I love my Subaru and I can’t say enough great things about the entire staff at Precision Auto.
The most frequently asked question we hear day to day is “How much for a tune up?”. While this was a very easy question to answer in the 70’s and 80’s, cars have become much more complex and the term “Tune Up” ultimately doesn’t have a ton of bearing on ensuring that your Subaru runs it’s best for years to come.
So I want to take a few minutes to explain what a “Subaru Tune Up” used to be, what it currently is, and also explain the benefits of having your vehicle serviced properly. A “Tune Up” used to essentially be an oil change, spark plugs, air filter, fuel filter, and a distributor cap and rotor. The owner of the car did this pretty much whenever the car started to run rough or about every 20-30,000 miles based on driving habits. This would solve most issues a vehicle could develop back then. Now the manufacturers have changed over to what is called a “K service”. A “K Service” is a mileage based service (you can find this schedule in your owners manual or just call us if you’re unclear on your vehicle’s actual schedule and we can e mail it to you) that ensures that your vehicle is in our shop at specified mileages. During these specified mileages we check various areas of the vehicle and perform some required services such as fluid changes, computer resets, air filters, timing belt replacement, and even spark plugs. It is very rare however that if you have a “Check Engine Light” lit up on your dash that this service or a “Subaru Tune Up” will resolve the issue. You may need to have that issue looked at as well.
The benefit here is that with all of the new technology in vehicles these days we find that the required replacement of parts is minimal and the benefit to the consumer is that since your vehicle is in the shop at such regular intervals the chance of a major part failure or break down that will leave you stranded is lowered by roughly 90%. That’s correct, by performing your mileage based service laid out by the manufacturer we have found that you are 90% LESS likely to break down than someone that just wants to change their oil every 3,000 miles. In addition, by performing these services on your vehicle it keeps the “Subaru Factory Warranty” current and on average our customer’s pay about 20% less for the same service than the “Subaru Dealer” will charge.
So in short following your Subaru Dealer’s Service Schedule will help ensure years of enjoyable driving and safety for you and your family. Rest assured that when it comes to Subaru Service in West Springfield MA, we’ve got you covered.
I was always under the impression that I needed to go to the Subaru Dealer in West Springfield or my warranty would be void. I was under this impression because that’s what the dealer told me. After a few minutes of research I found that it’s not true and then started to question other things I was told such as, Why do I need a major repair every single time my car is in for service? So I looked for other options. I found Precision Auto Repair in an online search and decided to give them a shot. They got me right in, gave me a ride to work, and the price was more than reasonable. I also enjoyed the personal interaction I got from the staff there. They make me feel like a friend and not a customer. My husband and daughter both drive Subaru’s and we all currently take our vehicles to Precision and have been for the past 3 years. They’re the best.
We see a lot of no heat concerns this time of year. While the cause of the no heat can vary from vehicle to vehicle (and most of the time it’s caused by a Coolant Leak ) one thing we see a lot of is misdiagnosis from other shops that are calling for repairs that aren’t necessary and ultimately won’t fix the customer’s concern. In the case of this Subaru Coolant Leak the outcome was very good for the customer.
In the case of this Subaru Repair the customer called us and asked for a price to replace Head Gaskets on their Subaru and were told by an area dealer that their Subaru Forester needs them to fix a Coolant Leak. They were quoted roughly $3,800 and would be without their vehicle for about a week and an half. Unfortunately we don’t provide quotes for repairs when we haven’t properly diagnosed the concern and here’s why (take a minute to read up on this policy).
Fortunately the customer had us look into the issue and properly diagnose it because it wasn’t the head gaskets causing the coolant leak. After a short visual inspection one of our Master Technicians quickly found that the head gaskets were fine. On this vehicle Subaru recommends replacing the timing belt and water pump between 90,000 and 100,000 miles. In this case the customer went just under 140,000 miles (yikes). In this time the water pump just went bad and needed to be replaced along with the timing belt.
For this Subaru Repair we replaced the timing belt and water pump. The customer had their vehicle back to them by the end of the day, saved herself about $3,000 UNDER what the Subaru Dealer said she “needed”, and she didn’t have to be without her vehicle for a week and a half.
I have always bought Subaru’s and have always felt that the dealer knew the vehicle best because they’re the dealer. I’m humbled to say that’s not the case. Precision Auto Repair’s Service Manager David had phones ringing all around him and other customer’s that were there but still took the time to walk me out to my vehicle and show me what was going on then give me a plan to fix it. I’ve never received this sort of service at the dealer in my 25+ years of going to the dealer. Great job and thank you for not allowing me to tell you what was wrong with my vehicle. It would have been a very costly mistake made by me. You earned a new customer and I’ll tell everyone!
Ever wonder when you should get a Brake job or even get your brakes checked? Western MA roads and weather can be tough on your brakes. Your brake system should be checked every six months to prevent major repairs and for the safety of you and your family. You can call us with questions or schedule a brake check online by going here: