It’s safe to say that noises drive me crazy. Any sort of repetitive ticking, squeaking, or clicking is literally torture for me. This week we saw a customer that shared the same affliction as me and in this case his noise came in the form of an Exhaust Leak on his Ford truck.
We see a lot of Ford Exhaust Leak Repairs throughout the year. The most common leak we see on these trucks is actually caused by faulty Exhaust Manifolds. They actually rot out and eventually crack which gives the exhaust a place to leak out. This ultimately causes a very annoying noise, power loss, lowered fuel economy, Failed Mass State Inspection, and can cause the Check Engine Light to come on. In most cases it’s a simple fix, but on some of them the parts and bolts become rotted and break when coming out.
Ford Exhaust Manifold Replacement
First we need to remove them. It’s a pretty tight space so the Technician(s) just needs to make sure that everything in the way is properly removed and secured out of the way.
Ford Exhaust Manifold Leak
Once the manifolds were removed the Technician was able to inspect them a little easier. As you can see there is a small crack in the manifold that was the source of the exhaust leak and noise.
As you can see the Ford Exhaust Manifolds are really in a tight spot. With just a little buttoning up and reattaching the remainder of the exhaust this customer will be back on the road in no time.
I had the best experience today with precision auto repair. They worked with my warrantee contractor and achieved the best results for me. Thank you much. You now have another loyal customer. Highly recommend.
I’ve never been very fond of the expression “It’s just business” because for the staff here “It’s personal”. We show up everyday and give 110%. We reach this goal by making it a habit to go out of our way for every single customer that comes through the door, every single day. For the customer it’s also personal because they’re spending their hard earned money at an auto repair shop on their vehicle and want value for that. The only thing we’re always looking for in return is that the customer’s like the level of service we provided and that they return.
This story actually originated about a week ago in an earlier blog post. It turns out that Western Mass News heard about the story and wanted to give us a “pat on the back” for going the extra mile….. literally! The story went viral.
In all reality we give this level of service to everyone. But we can all agree that the circumstances surrounding this Dodge Repair were much different than what we’re used to seeing. I can’t even imagine the level of anxiety that Bryan faces when getting ready to deploy. I stress out when I drop my kids off at daycare and I know I’m going to see them in a few hours. Can you imagine knowing you have to go to a job where you won’t see your family for 6 months, 1 year, and unfortunately sometimes never again…..? The staff here just didn’t want to add to that anxiety and needed to do whatever we could to make the situation right, immediately.
Not to mention that Army or no Army, he paid for a service. The part went bad and we sold it to him. We needed to make that right because it’s the ethical thing to do. Normally we would have just put the customer in a rental car until the new part came in but due to his deployment the solution had to be a little more outside the box than that. So we did what we had to do to make it right. It was/is truly flattering to be acknowledged for our efforts in this way.
I just really want to express our sincerest “Thank you” to everyone that reached out to Bryan and his family to show support for all he does to help protect our freedom. “Thank you” to Western Mass News for sharing Bryan’s story. Last but not least “Thank You” to all of our Active Duty Military and Veterans, for all that you have done and continue to do for our country. We hope that this story will help influence others to go out of their way for someone without expecting anything in return.
It’s very common to receive phone calls from individuals asking for quotes to repair certain issues on their vehicle. The majority of the people ask this question because they simply just don’t know the right questions to ask. From here we try to get some more information about what’s going on with their vehicle and book an appointment to properly diagnose their concern so that we can provide an accurate quote and ultimately fix the issue. Then there are some that are only shopping for the Cheapest Auto Repair they can find. With almost 20 years of experience in this field I assure you that if you’re making your decisions based solely on price, you’ll end up paying much more to fix the issue in the long run. Allow me to explain.
Here are 3 separate stories from the past few months where the customer was ONLY concerned with getting the Cheapest Auto Repair they could find.
Pre Purchase Inspection
The first customer was buying a new vehicle for his wife. Apparently his friend that’s a “Mechanic” has owned the car since it was new. He wanted us to look the car over prior to him purchasing it but insisted that “any shop will do it for free”. Then got upset when we informed him that there would be a charge. Well he found someone to check it over for free…… and he was back to our shop 1 week after purchase with a very loud noise when driving over bumps;
Unfortunately this story didn’t have a silver lining. The rest of the underneath of this vehicle was just as rotted out as this mount. The person that checked the vehicle over for him for “free” was the previous owner of the vehicle and the guy that sold it to him (this has to be a conflict of interest). He paid $4,000 for the vehicle, just to fix the immediate rot damage would be about $1,500, and he still has a myriad of other issues. If he had us perform a Pre Purchase Inspection we would have caught all of this prior to him purchasing the vehicle. At the end of the day we ended up choosing not to repair the issues on this vehicle because the repairs would far exceed the value of the vehicle.
BMW Check Engine Light
This customer came in with a BMW for a Check Engine Light issue. We quickly diagnosed the concern but the customer had a “friend of a friend” that could fix the issue cheaper (read more about this one here). The customer wasn’t even remotely concerned with the quality of parts or that Trained Technicians would be working on the vehicle. She just wanted the absolute Lowest Price Auto Repair she could find. Well the “friend of the friend” not only failed miserably at fixing the one basic issue but he successfully created many more issues.
The issue with the hoses was just one of many problems. The “Cheaper Shop” had her car for 7.5 weeks and wanted to charge her 2.5x what they initially quoted her. She was able to get her BMW back over to us in pieces and we had the car running like new within a few days for what we initially quoted her even with some additional repairs that were needed to fix what the “Cheaper Shop” messed up and hacked.
Subaru Brake Job
Brake jobs are very common. Every car is going to need it done at some point. When you drive the vehicle and step on the brake pedal, the brakes wear. This customer brought his Subaru in to have us look over the brakes. They were making a very loud grinding noise and it was pretty simple for one of our Master Technicians to quickly spot that the pads were just about completely worn out and the brake rotors were rusted too badly to be machined. So we recommended replacing the brake pads and rotors. The customer insisted that the rotors were fine and to just replace the brake pads. Then he informed us that the most he would pay was $20 because that’s what his “Mechanic” would charge.
Just so we’re clear, to perform this job properly it takes a Trained Technician about 1.5 hours and the parts alone are almost $180. Then we back the repairs with our Warranty. There’s no possible way we could have done the job for $20. So the customer took the vehicle to his “mechanic”…. and the vehicle came back to us about 2 days later making the same noise.
His “Mechanic” replaced just the brake pads with the lowest quality part available. They weren’t even the right pads for the car and he put them over these rotted rotors. That’s not even remotely taking into consideration the safety of the customer or anyone else on the road. We fixed the brakes, properly, in about 1.5 hours, and for the price we initially quoted. The customer was happy that his noise was gone.
We can all agree that price is one of the deciding factors for all of us when purchasing goods and services, but it shouldn’t be the only deciding factor. With that said, we’re not the cheapest. We don’t want to be, we want to be the best and make sure that you’re safe. But we’re also not even close to the most expensive…. If you’re only concerned with finding the cheapest repair possible, I assure you that we’re not the right shop for you.
Day in and day out we receive calls from people asking for us to diagnose their car for free. The general consensus is that there’s a magical computer that hooks up to the vehicle and accurately tells us everything that’s wrong with it in a matter of seconds. If only it were that simple…..
The truth is that vehicles are much more complex than they were years ago. They require expensive tools and a myriad of ongoing training so that our Technicians can stay up to date on the latest technologies and features. Think about the clock in your car. Back when you were driving a car built in the mid 80’s it was probably pretty simple to set the time on that clock. Now you have to pull out the manual, try to figure it out, and Continue reading “Car Repair quotes in West Springfield, MA”→
Ever wonder when you should get a Brake job or even get your brakes checked? Western MA roads and weather can be tough on your brakes. Your brake system should be checked every six months to prevent major repairs and for the safety of you and your family. You can call us with questions or schedule a brake check online by going here:
We have had a very warm Fall season but the cold weather is right around the corner and I want to make sure you and your car are ready.
I’ve listed 8 simple steps you can follow. If you have any problems or if I can answer any questions, please give me a call.
Step 1: Check your battery. During the cold, your engine requires more power to get going. A mechanic can run a battery load test to see if you need to replace it and clean the posts and add distilled water if necessary.
Step 2: Stock your car with emergency supplies. There are many long, lonely roads in Western MA and being stranded anywhere could cause major problems while you’re waiting for assistance. Some good supplies to have are: a fully charged cell phone, flashlight, jumper cables, blankets, ice scraper, first aid kit, tow strap and a folding shovel.
Step 3: Check your belts and hoses. Cold weather can weaken belts and hoses, any signs of wear and tear and they should be replaced.
Step 4: Change the oil. Cold weather reduces oil’s effectiveness and the colder it gets, the thicker the oil gets. As oil is used, it gets thicker which can make it difficult for the oil to circulate through the engine.
Step 5: Check your antifreeze. Antifreeze and water mixture should be about 50-50. This will prevent the coolant in your radiator from freezing.
Step 6: Check tire pressure. Cold weather causes air pressure in your tires to drop. For every 10 degree drop in temperature, your tire’s air pressure will drop about one psi. Your tires need to be properly inflated to make sure they are getting the proper contact with the road, which is important during wintry conditions.
Step 7: Snow tires are always a good idea. Snow tires are made with a softer rubber which allows them to stay flexible during the coldest weather. The tire is made with tread patterns designed to grip in snow and ice.
Step 8: Check wiper fluid and change wiper blades. We all agree that we need a clear windshield, but worn wiper blades and an empty wiper fluid reservoir can quickly lead to an accident. Replace worn or frayed blades and top off your wiper fluid with a brand that has a lower freezing temperature.
Before taking off, one more thing.
Precision Auto Repair is always here to help and we do provide winterization appointments. You can schedule online by going here next:
Here is a video we recently did at Precision Auto Repair about air conditioning. In this video you’ll learn how your air conditioning helps defrost your windows and why it is important to get your A/C checked at least once a year.
We get a lot of questions here at Precision Auto Repair.
And we like to answer and help car owners, so we decided to sit down and share “7 Habits Of Highly Successful Car Owners.” These simple tips are easy and will prolong the life of your car.
Feel free to share with friends and family.
7 Habits Of Highly Successful Car Owners
by James Stephenson
1. Buy gas at reputable stations – A great habit to start is going to reputable gas stations for your gas. If you ever see a tanker filling the tanks while you are there, move on. Come back the next day or go to another station.
The gas going into the tanks can stir up sediment which can clog fuel injectors and filters, causing poor performance.
2. Choose a good car insurer – Not all insurance agents are created equal and like any other profession, there are good ones and bad ones. The last thing you want is to get into an accident and be stuck with a bad one. Taking the time to find a good insurer and making sure you have the right coverage is an important habit for a Highly Successful Car Owner.
3. Auto Log – Keeping a log is good for a lot of reasons. Repairs, oil changes and other maintenance logged into a log book can make it easier for selling if you ever want to. It also is good to log gas fill ups and track mileage. If you ever notice that your gas mileage worsens, you can mention it to us and we can see if there is a problem.
4. Park in the shade – Your engine, tires and gas mileage are important but so is the exterior and interior of your car. The weather in Western MA can be brutal on your car. Blazing hot temperatures in the summer and the snow and ice from winter can wreak havoc, so parking in a garage is always the ideal situation. If a garage is not possible, a car shade may be the answer.
5. Regular tune ups – Very important for car owners to perform on a regular basis. A regular tune up will result in better performance, improved gas mileage, fuel economy, minimized emissions and it can prevent major car repairs.
6. Regular oil changes – One of the easiest things to do with care is also one of the most important. Changing your car’s oil every 3000 miles will result in better engine performance, better gas mileage, extended engine life and lower emissions.
7. Rotate tires and check treads – Here are three good reasons to rotate your tires: a.Tire rotation can keep the right balance that helps maintain traction when roads are wet with rain or snow. b. Many tire manufacturers require regular rotation in order to keep their warranties valid. c. It helps even out tire wear. If your tire is used in each of your car’s four positions it will wear evenly across your tires prolonging, their life.
And here’s the good news.
You can follow any of the steps listed above and we can help. If you have any questions, please call our office at 413-363-0306, or you can schedule an appointment online by going here next: