Auto Repair for Charity

Western Mass News and Melha Shriners at Precision Auto Repair and Sales

One of our passions here is giving back to the community that supports us. We will never be a business that takes and takes without helping as many people as we can along the way. So a few times every year we are presented with an opportunity to help someone without looking for anything in return. When we’re presented with this opportunity we go big. With all of the causes we have helped through the years and continue to support such as Brakes For Breasts, Repair it Forward (this is actually our own charity that my wife and I fund), Brightside for Families and Children,

Western Mass News and Melha Shriners at Precision Auto Repair and Sales
A great group of people all helping with an awesome cause

Shriners Hospitals for Children, Melha Shriners, Open Pantry, and many more. Today presented us with an opportunity to partner with The Western Mass News Big Y SurPRIZE Squad and give an Auto Repair for Charity. I’ve got to say that this was my favorite of anything we’ve ever done!! There’s a twist at the end, Allow me to explain;

Western Mass News reached out to us about a week ago and told us that they were interested in surprising 1 customer by paying for up to $500 of their bill. We thought that this was a great idea! So we took it a few steps further….. First, we decided to match the $500 from Western Mass News and The Big Y SurPRIZE Squad. The reason being is that most people that are REALLY in need of repairs have put off issues for so long that there is subsequent damage (issues created by other issues) and the bill can get out of control quickly. We felt that $1,000 was a good number (It gets much better).

Ricardo Cumba

We first met Ricardo a few months back. We see a few thousand customers every year and this class act stood out among the rest because of how genuinely polite he was. He brought in his 2009 Honda Civic for a major issue and ultimately didn’t have all of the money to address all issues with the vehicle. Like many people he was left in a situation where he had to prioritize by repairing the issue that was causing the car not to run at all and push aside some other issues until he could get some more money together. The hardship comes in because Ricardo is Active Duty in The US Army National Guard, has 2 children (1 of which turns 5 today), and a baby on the way. He’s doing everything he can to make ends meet for his family and to provide for them, so even though there are issues with his car he just has other priorities that top that list. Which we can all relate to. Ricardo puts his butt on the line for us protecting our country, the least we could do is fix his car for him. To learn more about this repair process you can find it here.

Take a minute to watch the story;
Western Mass News – WGGB/WSHM

So as promised, there was a twist at the end. Ricardo’s bill came out to $1,000 (slightly over actually). We took the $1,000 ($500 from us and $500 from The Western Mass News Big Y SurPRIZE Squad) and gave it all to Shriners Hospitals for Children. Then we paid the remainder of his bill for him. The hospital is in need of an EOS Imaging x-ray machine that will help assess the needs of children by using Ultra-safe low dose radiation technology that reduces the risk of cancer for patients who receive repeated x-rays. It uses Nobel-Prize winning technology. This machine will cost just under $900,000.

shriners hospital for children donation
I could probably use a lesson in handwriting, or just print checks like other businesses do.

Thanks to Western Mass News, Brittany Decker, The Big Y SurPRIZE Squad, Melha Shriners, Shriners Hospitals for Children, and our wonderful staff that fixed Ricardo’s car. Today was a great an awesome day!!!

If you’re interested in donating to Shriners Hospitals for Children you can click here. Every bit helps….

Are you or do you know an Automotive Technician that shares the same passion for helping the community and fixing cars as we do? We’re looking to hire 1 more Superstar Technician. Learn more here.

 

Precision Auto Repair and Sales West Springfield MA

 

“I can’t believe this happened to me and my family. I do my job because I love it. I’ve never looked for any recognition and never will. But to be noticed in this way and receive a gift like this… It’s really special. This is something I will never forget. Thank you to everyone that made this possible for me and my family. You don’t know how much it means to us.”

Ricardo Cumba

Westfield, MA

Oil Change Part 2

Audi Oil change west springfield ma

In Part 1 of this post about Oil Change intervals and/or Scheduled maintenance we covered how to properly check your engine oil as well as detailing what is classified as Factory Scheduled Maintenance and/ or “K Services”. In Part 2 we will cover K Services based on driving habits, how “K Services” are the new “Tune Up”, and how performing these services not only adds value to your vehicle but it will help save you money and time by keeping the car running like new while maintaining the factory warranty.

Normal Service vs. Severe Service

The easiest way to explain this is to point out that clearly some people are harder on their vehicles than others. To piggyback on this, there are also areas of the country that are harder on vehicles than others. Below is what Acura describes as “Severe Service”. This is a pretty industry standard description and applies to most vehicles;

oil change severe service description
Do these match the conditions your vehicle sees or your driving habits?

 

 

 

 

 

 

If your driving habits and geographical location don’t apply to that description, then you fall under “Normal Service”. The difference between the 2 is basically that Severe Service schedules are a little shorter. They do this because if the vehicle is exposed to harsher conditions it’s only natural that your vehicle will need a little bit more attention to stay running like new.

Acura scheduled maintenance chart
The chart breaks down mileage and specific services based on the exact mileages
Oil change severe service schedule
As you can see, the Severe Service Schedule doesn’t allow as much time between services

 

 

 

 

 

 

 

As you can see from the side by side comparison. Vehicles that are driven in Severe conditions will see almost twice as much maintenance than “Normal condition” vehicles. Just a small hint, everyone of us living in New England fall under Severe Service based on temperature change alone from day to day.

Tune Up

Every single day we get a few calls from people that are asking for a price for a “Tune Up”. The problem here is that years ago a Tune Up would fix about 90% of the issues a vehicle could have, but that’s no longer the case. When these people are calling it’s typically because they have fallen behind with their K Services and have developed an issue that needs to be addressed and most people are under the impression that a “Tune Up” will fix whatever is broken. The K Service Schedule will lay out an exact plan as to when to change all fluids, filters, spark plugs, timing belt, and any other serviceable components. In addition it allows our Factory Trained Technicians a chance to properly inspect a list of other areas detailed on the Schedule. If your Service has lapsed the process is still simple, we figure out what’s been missed and bring it up to date. How does this benefit you?

“What’s in it for me?”

This is a question we all ask ourselves when making any decision. By performing these K Services and following the schedule laid out by the manufacturer of your vehicle it does a few things for you.

First, it keeps your factory warranty current. that’s correct, You do not need to go to the dealer to keep your factory warranty current. plus our average customer saves about 20% under what the dealer charges for the exact same service.

Next, you get a safe running vehicle. With all of these mileage based services there are various points of inspection on the vehicle that we check. We can quickly assess the immediate condition as well as being able to spot any other issues on the horizon before they become a problem. This way it allows you to plan.

Last, is that when your vehicle is running it’s best not only are you going to have many miles of worry free driving but you’ll also have better fuel economy. In addition when you decide to sell or trade your vehicle, having all of the up to date maintenance records will really help the resale value.

I hope this has been helpful. If you have any other questions just feel free to reach out to us at anytime. We’re here to help. Or to schedule an appointment you can do so here.

Precision Auto Repair and Sales West Springfield MA

 

I started going to James back when they first opened about 10 years ago. I was definitely skeptical when he told me what needed to be done and when basically because I had never heard anyone else tell me this. How could he predict the future? My Audi had 5,000 miles on it and he was telling me how to get to 200,000 miles. I literally left the first visit with a schedule and prices for services broken down all the way up to 200,000 miles. I had to admire his passion but I also have to admit that I never thought I would get this far or own the car this long. 10 years and 240,000 miles later I can honestly say that the only issue I had that James didn’t tell me about was when my starter went bad. It worked one day and didn’t the next, oh well. This is also the first car I’ve ever owned that didn’t give me a heap of trouble around 80,000 miles. I’m happy to see how much Precision has grown over the years and based on my first and many interactions with James I can definitely see why. They are fair, honest, caring, and transparent. If you want your investment to last you’re going to want to take it to Precision. These guys know their stuff!

Karen P.

West Springfield, MA

Oil Change Part 1

Audi Oil change west springfield ma

It’s no secret that we all want to drive our cars as long as possible, staying as safe as possible, while spending as little as possible, and ultimately have no breakdowns. The truth is that with very little planning this is a very realistic goal for every one of you. But if you are one of the many that think by just getting an Oil Change a few times every year that is going to help you reach this goal, I’m sorry to say that you won’t. Our experience shows that the customer that only gets an Oil Change once or twice every year and doesn’t perform any other maintenance will pay up to 5x more (based on ownership up to 150,000 miles) to keep their car running safely than someone that follows the manufacturer’s maintenance schedule.

In this 2 part post I’m going to explain what Factory Scheduled Maintenance is, how to properly check your engine oil, how performing these services actually cover what some call a Tune Up, the difference in services based on driving habits, and why you need to use this schedule if you don’t want to pay for expensive and unexpected repairs and keep your factory warranty current.

Checking your oil level

Cars are definitely built a lot better than they were years ago. They’re much more efficient and are built to much stricter specifications which typically means that they won’t burn through fluids, last longer, and can go longer between services. With that said, the life blood of your engine is the oil. I typically check my oil every other time I fill my gas tank. This helps me monitor the condition and level of the oil regularly so I can spot an issue before it becomes a major problem. Here’s how;

Factory Scheduled Maintenance

The manufacturer that built your vehicle came up with a plan for your vehicle. This plan was laid out to ensure that all essential systems in the vehicle get checked or serviced at specified times. The plan was also made to ensure that you will have worry free driving so that you will stay loyal to the brand you drive and ultimately buy another one in the future. The example below is actually the plan for an Acura RL (your plan will vary based on the vehicle you drive, this is just an example. If you need information for a specific vehicle, feel free to call us and we can get that for you);

The chart breaks down mileage and specific services based on the exact mileages
The chart breaks down mileage and specific services based on the exact mileages

 

 

 

 

 

 

 

As you can see the plan is broken down into specific mileage based sections that point out exactly what needs to be checked and/or replaced as well as when. These services are commonly referred to as “K Services”.

In Part 2 of this post we will cover K Services  based on driving habits, how “K Services” are the new Tune Up, and how performing these services not only adds value to your vehicle but it will help save you money and time by keeping the car running like new while maintaining the factory warranty.

Follow me over to Part 2 now.

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