Boys Under The Hood April 24, 2018

precision auto repair west springfield ma boys under the hood lazer 993 crossfit revelation enfield ct

Boys under the hood lazer 993 Precision auto repair pro & local detailing west springfield maCar Detailing or Alignment Issues but missed the show today? No problem! You can catch up right here 24/7.

Don’t forget to ask your questions here.  If your question is picked for “Question Of The Week” a donation will be made in your name to 1 of 3 local charities that you choose!

You can also listen live every Tuesday just after 8am only on Lazer 993

or catch up on prior shows at Video Library

Alignment, West Springfield MA

precision auto repair west springfield ma boys under the hood lazer 993 crossfit revelation enfield ctToday we had Paul from Pro & Local Detailing in West Springfield, MA pop by to give us some tips on how to get our cars looking and smelling like new for the summer.

Then we had Andrew Romeo from Crossfit Revelation in Enfield, CT stop by to tell us all about Wade’s Army and his CFR Charity Marathon Row taking place June 16th at Sonny’s Place in Somers, CT. All proceeds from the CFR Charity Marathon Row event will benefit Wade’s Army which helps fight Neuroblastoma.

To join in on the CFR Charity Marathon Row or to donate, click here.

Check out today’s show below

Listen to Boys Under The Hood Live Here/ Every Tuesday at 8am

Boys Under The Hood April 17, 2018

auto repair springfield ma car repair springfield ma boys under the hood lazer 993

auto repair springfield ma car repair springfield ma boys under the hood lazer 993Mass State Inspection issues but missed the show today? No problem! You can catch up right here 24/7.

Don’t forget to ask your questions here.  If your question is picked for “Question Of The Week” a donation will be made in your name to 1 of 3 local charities that you choose!

You can also listen live every Tuesday just after 8am only on Lazer 993

or catch up on prior shows at Video Library

Mass State Inspection in Springfield, MA

This week Anthony Santore from Tech Auto Service in Springfield joined us to talk about some of the changes to the Mass State Inspection process. We earned a little more about how it affects and helps the consumer. Check it out below.

Listen to Boys Under The Hood Live Here/ Every Tuesday at 8am

2018 Customer Loyalty Plans

Precision Auto Repair 4 Seasons Savings Card

Precision Auto Repair Customer Loyalty Programs

If I could tell you a low cost way to make sure your car ran like new while lowering your chances of unexpected break downs, would you listen? Of course you would! You’re in luck because I’m going to tell you. The secret is “Preventive Maintenance”. You can read more about this here. You’re probably used to calling this an “Oil Change” or a “Tune Up“. The only difference is that over time as technology has improved the name has changed slightly to encompass a variety of services that need to be performed based on your current mileage. Oil change severe service schedule

Even with our years of training and experience, it’s safe to assume that the manufacturer of your vehicle knows more about it than any of us. That’s why they designed this maintenance chart to ensure that your vehicle can run like new as long as possible. Our Technicians use this as a guide to tell us what will need to be checked, reset, and serviced as well as when.

Based on our historical averages for 2016 we found that our customers that follow their Preventive Maintenance Schedule are 86.4% LESS likely to have unexpected issues. In other words, if you perform services on time then the need for an unexpected Car Repair will be significantly lower.

auto repair appointment west springfield ma

2017/2018 4 Seasons Savings Card

Precision Auto Repair Customer Loyalty cardOur average customer makes 3 visits to our shop per year. So we developed a loyalty plan that will allow them to save up to $100 per year for doing nothing more than returning to us for service when they’re due.  The program is designed to give you $25 off during each of the 4 seasons of the year. Getting your savings is pretty simple.

In the fall of 2017 we’re happy to say that we use the same criteria to determine who we give the cards to. Having said that, if you received a card last year it doesn’t mean that you will receive one this year. One of the most major criteria we use to determine who receives our Customer Loyalty Card is by determining if he/she is in fact a Loyal Customer. So without a recent visit (within the past 12 months) you will not be receiving a card.

To use your card:

  1. Bring your card in with you when you come in for a repair or service
  2. We then deduct $25 off your entire bill

It’s exactly that simple!

The only restriction is that we don’t allow you to use this card AND other promotions at the same time. But based on what the other promotion is, we always give the discount that benefits you the most.

We mail these cards out periodically and also hand them out after certain services or repairs. If you do not have one and want one, please feel free to call or e mail us.

 

Last Minute Booking Discounts

We always have and always will operate using an appointment calendar. The reason we do this is pretty simple, we want to make sure that we have enough time to fix your vehicle so you can get back to driving it. The only problem with this is that sometimes when we end up waiting on a part, we get a cancellation, the Big E is going on (if you’re from Western Mass you will understand), or when someone reschedules we end up with a last minute hole in our schedule.

Last year we started a new e mail program that will e mail a select few customers and offer them a Significant Discount if they want to take that last minute slot. This is great for someone that’s been putting off a needed repair for quite some time. The size of the hole in our schedule typically determines the size of the offer . The average last minute offer is typically 15-20% off and the offer has to be used during select dates that are always last minute. These slots are also first come, first served and always fill up fast.

So if you’re in need of a repair and see this e mail come through, take it. Also, if you haven’t seen this e mail and would like to be added to the list please send us an e mail and we will just have our staff reach out directly when we have an opening like this. It’s typically 2-3x per month.

Payment PlansAuto repair payment plan

If this was a perfect world a Car Repair would always come up exactly when you knew it was going to and when you were financially prepared for it to happen. Unfortunately this is not a perfect world. So for those of us that don’t always prepare for the worst and hope for the best, we have partnered with some of the best lenders in the business to bring you payment options for pretty much every income level, credit history, and situation imaginable. We have plans for;

  • Great Credit – some plans as low as 0% for 12 months (most popular)
  • Good Credit
  • Bad Credit
  • No Credit Check…..

*All Payment Plan approvals, terms, and conditions are subject to 3rd party lender approval. 

These are very simple to apply for. Simply go to our Payment Option page and fill out the application. Someone will be in contact with you shortly.

**Please you must be an existing customer of Precision Auto Repair to benefit from any of these programs.

Talk to you soon!

– James

2nd Annual Repair it Forward Winner announcement

precision auto repair and sales west springfield MA Repair it Forward

Last year we started a program called Repair It Forward. For those that don’t know, Repair it Forward is a program we created to give back to the community that supports us by helping a family that has fallen on hard times and can truly benefit from having a safe and reliable vehicle. The Repair it Forward Winner will receive up to $3,000 in repairs for their vehicle. While this may seem like a lot of money, and we assure you that it is. We found that the people that really needed a program like this had been putting off repairs for so long that that some of the minor and inexpensive repairs had now become major ones.

Applicants were asked to submit their hardship through our website using an online form. From there the panel would pick one winner. This year we had almost 300 participants!! Which is about 100 more than last year. This made the decision making process much more difficult because like last year, we found that there were a lot of very deserving families.

After careful consideration we were able to come up with one family that really stood out. So today we are happy to announce the winner of the 2nd annual Repair it Forward Program….

Congratulations to Patrick Driscoll of West Springfield. Patrick is a veteran, father, and husband. We hope that this $3,000 in vehicle repairs will help you advance your career as your wife Shelby was very concerned about the safety and reliability of your vehicle while traveling to and from work. Patrick also uses this vehicle daily as his work vehicle.

Patrick’s repairs will also be backed by our 2 year 24,000 mile Nationwide Warranty and 12 months of Roadside assistance. So the peace of mind doesn’t end once the repairs are finished.

Precision Auto Repair Repair it Forward Winner
From left to right: James Stephenson (Owner/ President, Precision Auto Repair and Sales), Shelby Driscol, Patrick Driscol

I personally want to thank all of our customers that come in and trust us to service their vehicles. A portion of all repair bills go towards this program, so without your trust in us we couldn’t afford to have Repair it Forward. I would also like to thank Autopart International of West Springfield for helping to sponsor this program.

Congratulations again to Patrick and Shelby. And to everyone else that applied for the program. We wish you all the best of luck.

 

-JS

 

Precision Auto Repair and Sales West Springfield MAMy husband has a jeep that has literally been falling apart for years. Precision offered a program called Repair it Forward and I entered my husband. By some small miracle we were chosen by James and his employees. They were incredible and not only repaired our car for free but they went over budget to make sure my husband would be safe in his daily driver. The work is fantastic and I can’t thank them enough for what they do. I won’t go anywhere else for my repair needs. Impeccable work, honesty, and they do what they can to help.

                                                                    Shelby Driscoll

West Springfield, MA

Auto Repair for Charity

Western Mass News and Melha Shriners at Precision Auto Repair and Sales

One of our passions here is giving back to the community that supports us. We will never be a business that takes and takes without helping as many people as we can along the way. So a few times every year we are presented with an opportunity to help someone without looking for anything in return. When we’re presented with this opportunity we go big. With all of the causes we have helped through the years and continue to support such as Brakes For Breasts, Repair it Forward (this is actually our own charity that my wife and I fund), Brightside for Families and Children,

Western Mass News and Melha Shriners at Precision Auto Repair and Sales
A great group of people all helping with an awesome cause

Shriners Hospitals for Children, Melha Shriners, Open Pantry, and many more. Today presented us with an opportunity to partner with The Western Mass News Big Y SurPRIZE Squad and give an Auto Repair for Charity. I’ve got to say that this was my favorite of anything we’ve ever done!! There’s a twist at the end, Allow me to explain;

Western Mass News reached out to us about a week ago and told us that they were interested in surprising 1 customer by paying for up to $500 of their bill. We thought that this was a great idea! So we took it a few steps further….. First, we decided to match the $500 from Western Mass News and The Big Y SurPRIZE Squad. The reason being is that most people that are REALLY in need of repairs have put off issues for so long that there is subsequent damage (issues created by other issues) and the bill can get out of control quickly. We felt that $1,000 was a good number (It gets much better).

Ricardo Cumba

We first met Ricardo a few months back. We see a few thousand customers every year and this class act stood out among the rest because of how genuinely polite he was. He brought in his 2009 Honda Civic for a major issue and ultimately didn’t have all of the money to address all issues with the vehicle. Like many people he was left in a situation where he had to prioritize by repairing the issue that was causing the car not to run at all and push aside some other issues until he could get some more money together. The hardship comes in because Ricardo is Active Duty in The US Army National Guard, has 2 children (1 of which turns 5 today), and a baby on the way. He’s doing everything he can to make ends meet for his family and to provide for them, so even though there are issues with his car he just has other priorities that top that list. Which we can all relate to. Ricardo puts his butt on the line for us protecting our country, the least we could do is fix his car for him. To learn more about this repair process you can find it here.

Take a minute to watch the story;
Western Mass News – WGGB/WSHM

So as promised, there was a twist at the end. Ricardo’s bill came out to $1,000 (slightly over actually). We took the $1,000 ($500 from us and $500 from The Western Mass News Big Y SurPRIZE Squad) and gave it all to Shriners Hospitals for Children. Then we paid the remainder of his bill for him. The hospital is in need of an EOS Imaging x-ray machine that will help assess the needs of children by using Ultra-safe low dose radiation technology that reduces the risk of cancer for patients who receive repeated x-rays. It uses Nobel-Prize winning technology. This machine will cost just under $900,000.

shriners hospital for children donation
I could probably use a lesson in handwriting, or just print checks like other businesses do.

Thanks to Western Mass News, Brittany Decker, The Big Y SurPRIZE Squad, Melha Shriners, Shriners Hospitals for Children, and our wonderful staff that fixed Ricardo’s car. Today was a great an awesome day!!!

If you’re interested in donating to Shriners Hospitals for Children you can click here. Every bit helps….

Are you or do you know an Automotive Technician that shares the same passion for helping the community and fixing cars as we do? We’re looking to hire 1 more Superstar Technician. Learn more here.

 

Precision Auto Repair and Sales West Springfield MA

 

“I can’t believe this happened to me and my family. I do my job because I love it. I’ve never looked for any recognition and never will. But to be noticed in this way and receive a gift like this… It’s really special. This is something I will never forget. Thank you to everyone that made this possible for me and my family. You don’t know how much it means to us.”

Ricardo Cumba

Westfield, MA

Automotive Technician Job Opening

Precision Auto Repair

Hiring Automotive Technicians

We’re growing again! Which has left us with an Automotive Technician Job Opening that can earn you up to a $5,000 Sign on Bonus and many other awesome benefits.

We attribute our growth to high quality repairs and a consistently high level of customer service. We also never compromise our ethics by performing repairs that are not in the customer’s best interest and we will never put money ahead of people. Then we back our repairs with our 2 year, 24,000 mile Nationwide Warranty AND 12 month Roadside Assistance. It’s all about giving the customer peace of mind. In short, our growth is the result of the ability, aptitude, and ethics of our staff. They’re the absolute best at what they do and we’re looking for 1 more individual to add to the team.

Precision auto repair west springfield MA

What we offer;

  • Up to $5,000 Sign on Bonus
  • Top pay for the top Technicians! – Start making what you’re worth
  • 5 day workweek  No weekends EVER! – We understand that spending time with family is important and that a relaxed employee is actually much more productive than one that is overworked and stressed.
  • Paid Holidays – If we’re closed for a major Holiday, you get paid.
  • Health Insurance – After 90 days we will pay 50% of your health insurance
  • Retirement Planning – After 1 year we offer a company matched retirement plan (up to 3%) and financial counseling from one of the area’s leading Investment Groups.
  • Vacation – After 1 year you’re eligible for 1 week of paid vacation
  • Profit Sharing – After 2 years you’re eligible for up to 5% of company net earnings paid at the end of the calendar year as a bonus
  • Clean and organized facility – We can’t expect you to work in a mess
  • State of the art equipment – We invest a significant portion of our earnings back into the latest technologies every single year
  • Automotive Training – While most learning will take place on the job. At various times throughout the year you will be asked to attend company paid training. These training’s will help keep you up to date on all the latest technological advances in the automotive field.
  • Company outings – It’s important that since we work together as a team that we sometimes “play” together as a team. So a few times every year we get together outside of work and enjoy a family friendly event.

Mercedes Benz Repair west springfield ma

Hiring Auto Mechanics

Minimum qualifications accepted;

  • ASE Certification(s) preferred
  • Valid driver’s license with clean driving record
  • Ability to pass a drug test – We are a completely drug and alcohol free facility. There is zero tolerance for that stuff here
  • 5+ years of on the job experience
  • European and Asian on the job experience preferred
  • Full set of tools – we provide all heavy equipment, special tools, and diagnostic equipment.
  • Positive attitude
  • At least 5 professional references

We are looking real Superstars to come join our team and help us grow. If this sounds like something you’re interested in then please feel free to upload a copy of an up to date resume here and someone will be in contact with you shortly.

Thanks for your time and I look forward to speaking with you!

-JS

Subaru Fuel Pump Repair

Faulty fuel pump

Subaru Stalling

As you can see the connector is melted in one spot and scorched in another and the power wire is burned and melted
As you can see the connector is melted in one spot and scorched in another and the power wire is burned and melted

About 2-3 months ago we received a call from a man that was having trouble with his car. In certain situations he would lose all power and the vehicle would just shut off. He wanted a price for a Tune up but based on what he was telling us, a Tune Up wasn’t going to help him. It was actually going to just waste time and money. We told him that it sounded like an issue with his Subaru Fuel Pump and that we would need to check a few things to be sure.

He said he would call us back and a few hours later called to tell us that his buddy is a mechanic that used to own his own shop (here we go again….) and can fix it for him cheaply (and again…). Then thanked us for the help. Now fast forward 2-3 months to this week.

Subaru Fuel Pump Replacement

Here's another view of the same 3 spots on the fuel pump
Here’s another view of the same 3 spots on the fuel pump

 

It turns out that in this case the mechanic friend almost killed him….. literally! Those are pictures of the Subaru Fuel Pump. The friend verified what we said and that there was an issue with the Fuel Pump. What was actually happening was the pump was just worn out internally and it needed to be replaced. This “friend” just ran more power to the pump by running a wire from the battery right down to the pump. The only way to explain how much more power that is would be to say, it’s like lighting a birthday candle in a bonfire. It’s WAY too much power. So what happened?

The power wire to the pump got so hot it melted itself, the connector to the pump melted from heat, and the pump got so hot internally it began to melt the cap of the pump. Remember, not only is this pump hot and melting but it’s submerged in gasoline….

If you don’t know what happens when fire and gasoline mix check this out.

(In his defense there was a Spider)

The customer only realized that there was a problem because the “Friend’s Fix” didn’t work and actually made the problem worse. He had no idea that he was driving around in a rolling bomb. We took care of all of the issues and had the customer back on the road safely within a few hours and backed our repair with our 2 year 24,000 mile Nationwide warranty and 12 month roadside assistance.

 

5 Star Rating

 

It’s tough to find a good mechanic and one that you can trust. I thought my friend knew what he was talking about because I’ve known him for years. I was almost in disbelief to see what Precision found but I’m thankful that they found it. They kept me informed the whole time my car was there and even sent me pictures and e mails showing me everything that was going on with my car. It’s tough to find transparency like that in this day and age. For anyone looking to get their car fixed I want you to take it from me. I’m cheap! I’m as cheap as it gets. I tried to take the cheap way out this time and it almost killed me. That’s not cool. Leave the car stuff to the professionals at Precision auto. They know what they’re doing and they’re really not all that expensive when compared to the dealer. A+++++ guys.

Henry D

West Springfield, MA

Ford Exhaust Manifold Leak Repair

It’s safe to say that noises drive me crazy. Any sort of repetitive ticking, squeaking, or clicking is literally torture for me. This week we saw a customer that shared the same affliction as me and in this case his noise came in the form of an Exhaust Leak on his Ford truck.

We see a lot of Ford Exhaust Leak Repairs throughout the year. The most common leak we see on these trucks is actually caused by faulty Exhaust Manifolds. They actually rot out and eventually crack which gives the exhaust a place to leak out. This ultimately causes a very annoying noise, power loss, lowered fuel economy, Failed Mass State Inspection, and can cause the Check Engine Light to come on. In most cases it’s a simple fix, but on some of them the parts and bolts become rotted and break when coming out.

Ford Exhaust Manifold Replacement

First we need to remove them. It’s a pretty tight space so the Technician(s) just needs to make sure that everything in the way is properly removed and secured out of the way.

It would appear that the technician is laying down on the job, but it's just a tough space and this is really the only way he can gain access to a few of the bolts
It would appear that the technician is laying down on the job, but it’s just a tough space and this is really the only way he can gain access to a few of the bolts

 

 

 

 

 

 

 

 

Ford Exhaust Manifold Leak

Once the manifolds were removed the Technician was able to inspect them a little easier. As you can see there is a small crack in the manifold that was the source of the exhaust leak and noise.

The green-ish/ yellow line is the crack
The green-ish/ yellow line is the crack

 

 

 

 

 

 

 

 

 

Finished Product

As you can see the Ford Exhaust Manifolds are really in a tight spot. With just a little buttoning up and reattaching the remainder of the exhaust this customer will be back on the road in no time.

As you can see, the exhaust manifold is in a really tight space.
As you can see, the exhaust manifold is in a really tight space.

 

 

 

 

 

 

 

This repair takes a little bit of time and has to be done by Trained Technicians. Fortunately for this customer he had an Aftermarket Warranty that he purchased when he bought the truck and they paid the bill for him. We work with most Aftermarket Warranty companies on the market today and back most repairs with our 2 year, 24,000 mile Nationwide warranty and 12 month roadside assistance.

5 Star Rating

 

I had the best experience today with precision auto repair. They worked with my warrantee contractor and achieved the best results for me. Thank you much. You now have another loyal customer. Highly recommend.

Jon B

Feeding Hills, MA

Local auto repair shop helps customer make it to deployment

Precision auto repair and sales west springfield ma

I’ve never been very fond of the expression “It’s just business” because for the staff here “It’s personal”. We show up everyday and give 110%. We reach this goal by making it a habit to go out of our way for every single customer that comes through the door, every single day. For the customer it’s also personal because they’re spending their hard earned money at an auto repair shop on their vehicle and want value for that. The only thing we’re always looking for in return is that the customer’s like the level of service we provided and that they return.

This story actually originated about a week ago in an earlier blog post. It turns out that Western Mass News heard about the story and wanted to give us a “pat on the back” for going the extra mile….. literally! The story went viral.

Take a minute and watch;

Western Mass News – WGGB/WSHM

In all reality we give this level of service to everyone. But we can all agree that the circumstances surrounding this Dodge Repair were much different than what we’re used to seeing. I can’t even imagine the level of anxiety that Bryan faces when getting ready to deploy. I stress out when I drop my kids off at daycare and I know I’m going to see them in a few hours. Can you imagine knowing you have to go to a job where you won’t see your family for 6 months, 1 year, and unfortunately sometimes never again…..? The staff here just didn’t want to add to that anxiety and needed to do whatever we could to make the situation right, immediately.

Not to mention that Army or no Army, he paid for a service. The part went bad and we sold it to him. We needed to make that right because it’s the ethical thing to do. Normally we would have just put the customer in a rental car until the new part came in but due to his deployment the solution had to be a little more outside the box than that. So we did what we had to do to make it right. It was/is truly flattering to be acknowledged for our efforts in this way.

I just really want to express our sincerest “Thank you” to everyone that reached out to Bryan and his family to show support for all he does to help protect our freedom. “Thank you” to Western Mass News for sharing Bryan’s story. Last but not least “Thank You” to all of our Active Duty Military and Veterans, for all that you have done and continue to do for our country. We hope that this story will help influence others to go out of their way for someone without expecting anything in return.

Cheapest Auto Repair

Kia Repair frame rust

It’s very common to receive phone calls from individuals asking for quotes to repair certain issues on their vehicle. The majority of the people ask this question because they simply just don’t know the right questions to ask. From here we try to get some more information about what’s going on with their vehicle and book an appointment to properly diagnose their concern so that we can provide an accurate quote and ultimately fix the issue. Then there are some that are only shopping for the Cheapest Auto Repair they can find. With almost 20 years of experience in this field I assure you that if you’re making your decisions based solely on price, you’ll end up paying much more to fix the issue in the long run. Allow me to explain.

Here are 3 separate stories from the past few months where the customer was ONLY concerned with getting the Cheapest Auto Repair they could find.

Pre Purchase Inspection

The first customer was buying a new vehicle for his wife. Apparently his friend that’s a “Mechanic” has owned the car since it was new. He wanted us to look the car over prior to him purchasing it but insisted that “any shop will do it for free”. Then got upset when we informed him that there would be a charge. Well he found someone to check it over for free…… and he was back to our shop 1 week after purchase with a very loud noise when driving over bumps;

This mount essentially holds half of the differential in place. It's completely rotted out
This mount essentially holds half of the differential in place. It’s completely rotted out
Here's another view of the same mount
Here’s another view of the same mount

 

 

 

 

 

 

 

 

 

 

Unfortunately this story didn’t have a silver lining. The rest of the underneath of this vehicle was just as rotted out as this mount. The person that checked the vehicle over for him for “free” was the previous owner of the vehicle and the guy that sold it to him (this has to be a conflict of interest). He paid $4,000 for the vehicle, just to fix the immediate rot damage would be about $1,500, and he still has a myriad of other issues. If he had us perform a Pre Purchase Inspection we would have caught all of this prior to him purchasing the vehicle. At the end of the day we ended up choosing not to repair the issues on this vehicle because the repairs would far exceed the value of the vehicle.

 

BMW Check Engine Light

This customer came in with a BMW for a Check Engine Light issue. We quickly diagnosed the concern but the customer had a “friend of a friend” that could fix the issue cheaper (read more about this one here). The customer wasn’t even remotely concerned with the quality of parts or that Trained Technicians would be working on the vehicle. She just wanted the absolute Lowest Price Auto Repair she could find. Well the “friend of the friend” not only failed miserably at fixing the one basic issue but he successfully created many more issues.

This is a picture of the heater core hoses. These are under pressure with 180 degree coolant while the car is running. Zip ties are not an acceptable way to secure them in place
This is a picture of the heater core hoses. These are under pressure with 180 degree coolant while the car is running. Zip ties are not an acceptable way to secure them in place
We installed proper clamps on the hoses. The proper repair literally cost the customer about $1.25 in parts
We installed proper clamps on the hoses. The proper repair literally cost the customer about $1.25 in parts

 

 

 

 

 

 

 

 

 

 

 

The issue with the hoses was just one of many problems. The “Cheaper Shop” had her car for 7.5 weeks and wanted to charge her 2.5x what they initially quoted her. She was able to get her BMW back over to us in pieces and we had the car running like new within a few days for what we initially quoted her even with some additional repairs that were needed to fix what the “Cheaper Shop” messed up and hacked.

Subaru Brake Job 

Brake jobs are very common. Every car is going to need it done at some point. When you drive the vehicle and step on the brake pedal, the brakes wear. This customer brought his Subaru in to have us look over the brakes. They were making a very loud grinding noise and it was pretty simple for one of our Master Technicians to quickly spot that the pads were just about completely worn out and the brake rotors were rusted too badly to be machined. So we recommended replacing the brake pads and rotors. The customer insisted that the rotors were fine and to just replace the brake pads. Then he informed us that the most he would pay was $20 because that’s what his “Mechanic” would charge.

Just so we’re clear, to perform this job properly it takes a Trained Technician about 1.5 hours and the parts alone are almost $180. Then we back the repairs with our Warranty. There’s no possible way we could have done the job for $20. So the customer took the vehicle to his “mechanic”…. and the vehicle came back to us about 2 days later making the same noise.

The brake rotor on the left is brand new and the rotor on the right is the rotted out old one
The brake rotor on the left is brand new and the rotor on the right is the rotted out old one. You need ZERO automotive experience to see that there is a problem here

 

 

 

 

 

 

 

His “Mechanic” replaced just the brake pads with the lowest quality part available. They weren’t even the right pads for the car and he put them over these rotted rotors. That’s not even remotely taking into consideration the safety of the customer or anyone else on the road. We fixed the brakes, properly, in about 1.5 hours, and for the price we initially quoted. The customer was happy that his noise was gone.

 

We can all agree that price is one of the deciding factors for all of us when purchasing goods and services, but it shouldn’t be the only deciding factor. With that said, we’re not the cheapest. We don’t want to be, we want to be the best and make sure that you’re safe. But we’re also not even close to the most expensive…. If you’re only concerned with finding the cheapest repair possible, I assure you that we’re not the right shop for you.

But if you want your vehicle fixed properly the first time, unparalleled customer service, peace of mind, top quality parts, all of the conveniences we offer, and have that all backed by our 2 year 24,000 mile warranty AND 12 month Roadside Assistance. Then give us a call today, we won’t let you down.

 

“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin