Brake Job Savings

brake springfield ma

Brake Savings in West Springfield MA

Hearing a little bit of a noise when slowing down? Maybe just a shake coming off the highway when you hit the brakes?brake springfield ma

Not to worry, we’ve got you covered with our limited time special below.

Simply print the coupon at the bottom of the page or show it to us when you get here.

Summer driving is here and the instant rebates on brake jobs right now is higher than we’ve ever seen. Take advantage while it lasts! – James Stephenson, President/ Precision Auto Repair & Sales

Brake job includes:

  • Full Inspection performed by a trained Technician
  • Report of all findings
  • Premium Brake Pads and Rotors or Drums and Shoes (depending on braking system)
  • Complimentary Precision Multi-point Inspection – “We want to make sure that you’re safe”

If there happens to be another issue with the brakes, don’t worry! You can use this coupon towards that too.

FAQ:

Q: How much is a brake job?

A: It really depends on the vehicle. Average cost for cars is about $390 – $475 per axle (for the front or rear). Average for light trucks can still vary but in most cases it’s about $75 more than a car per axle. Then in some rare cases specialty cars can run even more.


Q: Do I get a quote first?

A: Every single time! All quotes start with a brake inspection. The inspection generally takes 30-45 minutes. If you choose to do the repair with us we waive the inspection cost because we had already removed the wheels and in some cases a portion of the brakes to check them properly.


Q: Can I finance a brake job?

A: Absolutely! Most customers coming in these days are actually taking advantage of our 90 day payment option. It only takes about 5 minutes to apply and you can use the money the same day. Our only recommendation there it to pay it off within 90 days or you will see a finance charge. Prior to 90 days it’s a flat $40 fee regardless of the amount borrowed.


Q: How do I apply for a payment plan.

A: Just give us a call or stop by. It only takes about 5 minutes of your time and the approval rate is about 92%.


Call us today at 413.363.0306 or Schedule at the link below!

precision auto repair west springfield ma appointment

Hurry though because these savings expire May 31st 2018!!

“When should I get new brakes?”

brake pad wear indicator light

It’s safe to say that the brake system is one of the most serviced systems in your vehicle. Between regular adjustments, periodic inspections,  Brake Fluid Flushes (yes this is a real thing), and pad replacement the average driver can expect to be performing some type of maintenance or inspection on their Brakes about once per year. With that said, one of the most askbrake pad wear indicator lighted questions is “When should I get new brakes?”. The next question is “How much for new brakes?”. Today I’m going to take a few minutes to address both of those questions so that you have a better
understanding of what’s involved and why.

“How do I know if I need a brake job?”

A lot of new cars come with a Brake Pad Wear Sensor. This is a sensor that is located inside the brake pad that gets cut when the brakes wear down causing the wear light to come on. When the light comes on, you’re ready for brakes. Simple! The most common way to know you are due for a Brake Job is during periodic inspections. These inspections are performed regularly when you come in for normal Scheduled Maintenance. Aside from simply changing the oil and filter we perform a visual inspection of roughly 55 key areas on your vehicle. From here we can tell you pretty decisively what will need to be replaced and more importantly, when.

Click here for more information on Brakes and different types of Brake Systems.

“How much for a brake job?”

When the brake pads wear down most cars simply need Brake Pads (or Brake Shoes, read more about this here) and to either machine the Brake Rotors (shave them down just a little to get a nice clean and true surface for the Brake Pad to contact when stopping) or replace them. When everything is being replaced there are a few other things that go into ensuring that the brakes will function as designed for many years to come that are generally overlooked when someone replaces brakes on their own or at a place advertising  an “$89 Lifetime Brake Job”…..

The thing that’s most commonly overlooked is part quality. Yes, you can probably get brake pads for your Mercedes for $29, but when they literally fall apart or fail in a few weeks or months you’ll be replacing them again and again and again. We only use top quality parts. If I wouldn’t use it on my car I’m not putting it on your car, there’s really no other way to say it.

The second most overlooked part  to a Brake Job is actually one of the most simple pieces and we see it every single day. It’s lack of lubrication on the contact points (not to be confused with friction contact points). Friction Contact points are where the Brake Pad contacts the rotor. The brakes create friction so you don’t want any lubrication there. Contact points are anywhere that the Brake Pad touches the caliper or the bracket where the pad sits. The brake pads are constantly moving when braking, sliding back and forth (good movement). Without proper lubrication the pads will eventually stick in the bracket and when you release the brake pedal the pads stay rubbing on the rotor. This causes the brakes to wear out sooner, pulsate, or make noise. You also want to have all of the slides that go into the caliper bracket removed, cleaned, and lubricated. We do all of this during every single brake job as well as a bunch of other things so that you don’t have to worry about any issues until you need your next set in 30-40,000+ miles.

Price for brakes

A few months back a woman called for the first time. She said her regular mechanic didn’t have the “right tools” to do her front brake job (literally any basic set of tools has about everything you brake jobneed). I asked her what she was told needed to be replaced so I could properly quote the job. She told me that the brakes aren’t making noise, need to be replaced soon, and pads and rotors will suffice. She also said that her regular mechanic had been properly servicing and inspecting the vehicle regularly. I explained the importance of properly inspecting the brake system so we could be sure the price we give includes each and every single thing she will need to make sure that everything that needs to be replaced gets replaced. She insisted that she only needed “Pads and Rotors” then began to get pretty upset that I wouldn’t just give her a price. Since I didn’t know the exact brake system on the vehicle (there were 3 choices for this vehicle), I gave her a general quote of “$350-$500 if it’s just pads and rotors” then stressed the purpose of the brake inspection again. Big mistake!!

She scheduled the appointment based on the price that I gave her. When she came in the next day we saw that the brakes not only had been grinding for quite a while (months at minimum, take a look for yourself) but the calipers were also damaged beyond repair because she wore completely through the brake pads and the only thing stopping her were the caliper pistons pressing on the rotors (You can see from the pictures that they’re completely destroyed). Since there was no brake fluid in the system there was also no brake pedal, when you pushed it with your foot it just went to the floor. The car had to be stopped with the emergency brake. Her rear brakes were also grinding. In short she needed both Front Calipers, Front Brake Pads, Front Brake Rotors, Rear Brake Pads, and Rear Brake Rotors. Then the entire system needed to be purged of any air (bled). So I explained it to her and showed her. Clearly since the scope of work changed significantly, the price was going to change. More parts + more time = Brake calipermore money than we initially quoted. We would have known all of this if we inspected the brakes before quoting. Well she wasn’t happy….

This story doesn’t have a happy ending although it is slightly comical. She demanded that we fix the brake system within the quote I gave her. When I said that wasn’t possible she got very upset (this is an understatement). She ended up screaming that I must be a “Trump supporter” and accused me of trying to ruin her family’s Christmas because we wouldn’t fix her car. Then she took to social media (using our WiFi) to tell everyone how horrible we are and how our staff broke her car because it was “perfect” when she brought it in.

So this was the last time we ever gave a price for brakes without first seeing the vehicle.

I don’t know about you but if I have to pay for a brake job I don’t want to find out the hard way that the one time I need to stop quickly when going 60 mph that I should have paid an extra $40 – $50 to get my brakes done properly by someone that knows what they’re doing.

If you have a brake issue and want us to check it out for you, we would love the opportunity. Simply schedule an appointment by giving us a call 413.363.0306 or feel free to schedule online 24/7.

-James

Precision Auto Repair and Sales West Springfield MA Best auto repair shop near me

 

You want it done right then you go to Precision. I have 4 vehicles I use for my electrical contracting company and each of them have never seen a dealer except for the day I bought them. If my vehicles are down then I can’t do my job. The people at Precision understand that. Top notch service from James and the guys over there for all of the 9 years I’ve been using their service.

Devon R.

Agawam, MA

Where can I get my brakes replaced ?

Worn Brake pads

Where can I get my brakes replaced?

Are you hearing a grinding or squealing noise when braking and wondering “Where can I get my brakes replaced?” We’ve got you covered. Other than Oil Changes, Brake pad replacement is one of the most common services we perform here on a daily basis. The reason being is that much like how your engine oil is breaking down whenever your vehicle is running, your brake pads wear whenever you step on the brake pedal to slow your car down. Today we’re going to give you some insight into how to know when you need to have your brakes replaced and what goes into our Brake Job to make it last longer without incident.

Brake Pad Warning Light

One of the biggest questions that customers have about their brake system is “How do I know when my vehicle needs new brake pads?” The simple answer here is, by having us perform your Brake pad warning lightscheduled maintenance….. All of our Factory Scheduled Maintenance Services come with a complimentary 55 Point Vehicle Inspection. This Inspection includes a visual inspection of the brake system. So when you use us regularly for auto service we will have a better handle on your driving habits so that we can predict when you will need brakes.

The other way is by watching the brake pad warning light. Most newer vehicles will come with this option but it is important to understand that not all vehicles have this option. If you’re unclear if your vehicle has this option or not you may want to consult your owners manual or simply give us a call, we can walk you through how to figure it out. The brake Pad Warning Light is a very simple system. The sensor that reads the brake pad depth is a long wire that creates a loop. When the brake pads wear down, the wire wears until it’s cut, turning on the light. When that light comes on, it’s very important to have your brakes checked in the immediate future.

The next way is by watching your brake light. This is a red light that says “Brake” or “Brakes” This light comes on only for a few reasons. It should always come on when the emergency brake is pressed (or pulled, depending on the vehicle). The next is when the brake fluid is low. Brake fluid is a sealed system, so when the brake pads wear the fluid in the reservoir gets lower. When it gets to the minimum level the light will come on and stay on until the issue is resolved. The other reasons the “Brake Light” will come on are due to a fluid leak or a faulty circuit. In any event, if your brake light comes on and stays on, you will want to have your brake system checked immediately to avoid any safety issues and further repairs caused by putting off the initial repair.

Brake Pad Replacement

Worn Brake pads
From left to right; worn brake pad, new brake pad

When a customer ultimately comes in to have their brake system checked a a few things happen to ensure that we’re replacing what needs to be replaced to be certain that the vehicle is safe and the customer is happy. The process always starts with one of our Technicians performing a road test of the vehicle. This will give us a feel for the vehicle’s brake system. We’re looking to see that the brakes function somewhat normal without a low brake pedal, excessive noise, pulsation, pulling to one side or another, or any of the other many issues that can happen. Next we remove the wheels to inspect the Brake System.

The first area that’s checked is the brake pads and calipers. We’re checking for even pad wear and pad depth remaining. Next we check the brake caliper slides, brake caliper pistons, all of the brake lines and brake hoses, the master cylinder, brake fluid level and condition, brake rotors (and drums if equipped), and the emergency brake system. Then we always follow up the Brake Inspection with our complimentary 55 Point Inspection. It is essential that this inspection is performed correctly to ensure that we don’t miss anything. An example of an improper inspection would be just looking at the brake pads and saying “Your car needs brakes….”, meanwhile you have a loose ball joint that is causing your vehicle to be unsafe. While our way takes a little longer (literally 20-30 minutes), we want to ensure that we know everything about your brake system and the safety of your vehicle so that you know everything bad and good about it. We want you safe and we want you to make a well informed decision. You can’t achieve either of those if we just give a quote without seeing the vehicle or by performing an improper inspection.

Brake Job

In most cases there is really nothing out of the ordinary. About 80% of the Brake Jobs we perform just needs brake pads, brake rotors, or to have the brake rotors machined. The brake rotor is

Brake rotor replacement
From left to right; old rotor, new rotor

something commonly overlooked. It is the metal disc that takes all of the pressure when braking and takes most of the punishment from the heat from braking. It’s important to have these machined if possible or simply replaced when replacing brake pads. This will not only help to ensure that you get the best performance from your new brakes, but it will also help them last a long time without any problems.

You’re probably wondering what’s the difference between machining and replacing a brake rotor. “Machining” is a process where the brake rotor is placed on a brake lathe and the braking surface is shaved down slightly to create a new and clean surface. Not all rotors can be machined though. You see, some rotors come with a “Machine to spec” or “Minimum thickness”. This is a spec that tells us exactly how much we can shave off the surface of the rotor to make that a new and clean surface. Sometimes rust and rot or even a pulsation (warped rotor) will require more machining than is allowed by the minimum thickness. Machining past this point will leave you unsafe and it’s not a good idea.

When the brake pads and rotors are replaced it is essential to lubricate all of the contact points. We see cars come in weekly with newer brakes that are wearing unevenly due to improper installation. Brake pads need to move freely back and forth when pressed. If they don’t, you will find yourself replacing your brakes much sooner than expected. We also coat the back side of the brake pad with a special coating that is meant to eliminate the chance of any noise.

Only top quality products

I said it before and I’ll say it again, we just want to give you the best product possible so that you’re safe and happy. The last way we ensure this is by using ONLY top quality parts. We use only factory parts or better. These products are proven to stand the test of time and any abuse you can throw at them. After we replace your brakes, you’re not going to have to worry if you need to stop quickly. You’ll get a fair price, speedy service, great customer service, and peace of mind that’s backed by our Nationwide Warranty.

 

Precision Auto Repair and Sales West Springfield MASo I found Precision when passing through town on business. I figured I would try them out because my brake light came on when passing Enfield. I met James and his staff and everyone was nice. They got my car right in and inspected the brakes. I simply needed rear brake pads and rotors. When they gave me the price I figured I would shop around. I googled “cheapest place for brakes” and some chain popped up. They gave me a price over the phone that was $20 cheaper than Precision. So regrettably I went to the other shop. Worst decision ever! The other shop didn’t look as nice, the people were rude, and the guy that got in my car was filthy (1 point Precision/ Chain 0). I wait in their lobby for 3.5 hours until my car is ready which only gave me more time to research the horrific reviews about the chain and the amazing ones about Precision (Precision promised it in 1 hour, Precision 2/ chain 0). So now I pay for the repair and should be on my way but my brake light is on and the brake pedal goes to the floor. The Chain told me that there was nothing they could do and that the car was like that before. Not to mention they were closing and I would now have to stay in a hotel (Precision 3/ Chain 0). I called James and thought I would have to beg for his help. He was pretty understanding and got my car right back in shortly after closing. The problem they found is that I drive a 2008 Audi A6. The rear brake calipers require special tools and software to push them back to allow room for the installation of the new brake pads. What the Chain did was remove the calipers and crush them in a vise. This caused the insides to break and leaks that made my brake pedal low. So in short, by trying to save $20 being cheap I cost myself 2 new electronic calipers and a stay overnight in a hotel waiting for the parts to come in. The guys at precision are competent, polite, and very accommodating. To date I’ve been using their service for 5 years. I find their pricing reasonable and even very inexpensive when considering the level of service they provide. I have since relocated to the area and James and his staff currently service my entire fleet of vehicles as well as friends and family vehicles. They always go above and beyond and I couldn’t be happier with them. To anyone reading this, you need to do yourself a favor and go to precision. They’re professional, honest, and passionate about what they do.

Matthew W.

Longmeadow, MA

Car Repair Fails

Brake line repair

We all make mistakes. Some more frequently than others….. We’re human, it’s normal. Mistakes are an opportunity to learn and get better. We see a lot of customers monthly/ yearly and sometimes they make mistakes too. We get a lot of e mails and requests from customers about what they want us to write about so today I’m going to give a few examples of Car Repair Fails and then explain how to prevent them from happening to you.

 

Coolant Leak

This was a first time customer. He was actually here a few weeks prior applying for a job… (spoiler alert, we didn’t hire him). He had been experiencing a coolant leak on his wife’s vehicle and Thermostat repairdecided to fix it himself. This leak was causing the vehicle to overheat when the car would get up to operating temperature so it was really causing a headache for them.

When he reached out he said that he was “having trouble getting the gasket to seal”. As you can see from the picture, it’s pretty obvious to see why. What happened was that one of the bolts that hold the thermostat housing in place had broken when coming out. So him and his friend figured that they could just use vise grips to hold the flange in place.

We removed the flange, drilled out the broken bolt, replaced the gasket, replaced the bolt, and properly filled the cooling system. It took about 2 hours.

 

Exhaust Repair

exhaust repairThis was another first time customer. They were having trouble with their exhaust system. It seemed loud to them and they just wanted it fixed. We took a look at it and found that there were some rot holes throughout the system and it had been repaired a few times previously so we recommended replacing the entire system to eliminate the chance of any further issues. We didn’t want to just “patch” the immediate issue because they would start to notice the other leaks further back in the system and a “patch” just wouldn’t be a proper repair.

The customer declined the repair and ended up returning about 1 month later. They had a “friend” that “works on cars” replace the catalytic converter for them. The problem was that they noticed that after a few days the exhaust seemed louder than the original noise. They also had a significant loss of power.

When our Technicians took a look we not only found that the catalytic converter was completely missing but there were no signs of the clamps that should have been installed to hold the catalytic converter in place. You can actually see one of the factory clamps that’s welded to the front pipe still on the pipe. That may be the reason it fell off… We ended up replacing the entire system. It took about an hour and a half.

 

Pre Purchase Inspection

frame rotThis was a long time customer that had problems with their previous vehicle. It ended up needing more work than the car was worth so we suggested they start looking for a new car. About 3 months later they came in for normal service with their new car and were shocked at what we found.

The front support that connects the left and right sides of the front frame section and supports the radiator had a huge rot hole in it. The hole was just about big enough to put an entire fist into. When they bought the car they had the dealership that sold it to them look it over prior to purchase. The vehicle also had a myriad of other issues. The customer ended up getting rid of this vehicle and purchased another one. We performed a Pre Purchase Inspection on the new vehicle and they have been worry free for roughly 1 year since they bought it.

 

Brake Line Repair

Brake line repairThis is actually an older story from a few years back. This customer reached out after having a neighbor that worked at another local shop replace his brakes for him. The story is that the brake pedal felt soft and he was told that he needed new brakes. Sounds simple enough… The brakes were replaced by the neighbor and when the owner of the car started to drive the car he felt that the car didn’t stop like it used to and the brake pedal still felt soft. He was told that it was just an adjustment.

He actually drove the car for about 6 months before contacting us for a second opinion. We immediately found that while the brakes in the rear of the vehicle were in fact replaced they weren’t working at all. The main issue the customer initially had was due to rotting and leaking brake lines. So instead of repairing the lines the Neighbor just used Vise Grips to clamp off the fluid to stop it from leaking. Unfortunately this won’t allow any fluid to the rear brake system, so they weren’t working at all when the brake pedal was pressed. Not to mention that this was very unsafe.

We ended up replacing most of the brake lines in the vehicle. While this section was the major source of the leak, there were other problem areas. The brakes themselves were actually good quality parts that were installed correctly. So after replacing the lines we just needed to adjust the brakes and bleed the system of any air. This job took about 2 days. Mainly because the customer requested pre bent factory lines that needed to be ordered.

 

Coolant Leak

This customer was also having trouble with her cooling system. The car was overheating and there was a large puddle of coolant on the ground where she parks at work. Her boyfriend had a friend Coolant leakthat “fixes cars” so they took this car repair to him because he gave them a price to repair the issue before even seeing the car when we unfortunately could not do the same (here is why).

The repair ended up being pretty simple. The car developed a leak at the upper radiator hose and the hose really should have been replaced because it was swelling under pressure and hoses really do have a shelf life on them. But this “Friend” had another fix… electrical tape. Rather than replace the hose or even the clamp(s) he just poured crazy glue around the end of the hose, reinstalled the clamp, then covered the connection with electrical tape. Clearly the hose continued to leak.

The customer called us that day. We were able to get her right in, replace the hose, both clamps, and properly fill the system. It took about 45 minutes,  we had the hose in stock, and it cost less than the friend initially quoted them.

 

How can you prevent this from happening?

The common denominator here for most of these stories is the quality of the repair. It’s no secret that some Auto Repairs can be expensive. But in all of these situations the customer paid for the car repair elsewhere then ended up paying to have the same repair performed again correctly later. So how much did they really save? The simple answer is nothing at all. They actually paid more and in some cases had to pay to have the same parts replaced again by our trained Technicians.

Now I’m not saying that good Technicians don’t make mistakes. Even with experience and training, I assure you that mistakes still happen. But these situations are clearly not mistakes. They are Car Repairs that were performed to intentionally deceive the customer. It’s sad.

When your car needs repairs do yourself a favor and give us a call or schedule online. Our staff has the training and experience to get you back on the road quickly and safely at a reasonable price. Then we back our repairs with a 2 year 24,000 mile Nationwide warranty and 12 month roadside assistance at no additional cost.

“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin

Honda Brakes

New Honda brakes

Honda Brakes

This week we had a customer come in concerned about his ABS light being on and his Honda Brakes were causing the entire car to shake when slowing down. The first step was verifying the concern. This is done through a simple road test where the Technician will drive the vehicle and see that the ABS Light is in fact on and that the brakes are pulsating (causing the car to shake when the brakes are pressed).

Honda ABS Light Repair

From there we use a factory scan tool to access the ABS module. This tool will pull a sequence of numbers (code) that leads us to a troubled area in the system. Then we diagnose accordingly. In this case the right front ABS Sensor was broken off and hanging down. The purpose of this sensor is to measure wheel speed at each individual wheel. There are 4 ABS Sensors in total.

Broken Honda ABS sensor
As you can see, the magnetic portion of the sensor is completely missing. It would appear to be a somewhat recent break

The next issue to address was finding out where the brake pulsation was coming from. In this case it was obvious to the Technician that the pulsation was coming from the front brakes. What happens here is the brake rotor (metal disc that the brake pads press against) should be a nice flat surface. Unfortunately over time the rotor has become a little bit “wavy”, the technical term is “excessive run out”. It’s a very common issue caused by the heating and cooling of the brakes during normal operation and sometimes by a driver that’s a little bit hard on their brakes.

After we were able to identify the cause of each customer concern the Technician performed a 55 point inspection on the vehicle. The point of this inspection is to make sure we have a firm grasp on the overall condition of the vehicle. If we call a customer and tell them they need “$xx.xx amount in repairs”, their next question is always “Is there anything else wrong with the vehicle?” So the inspection will check all safety items, maintenance items, and other systems that allow the vehicle to function like new every single day. We perform a 55 point inspection on most vehicles (unless the customer tells us otherwise) and this is always complimentary.

New Honda brakes
Nice and new top quality Honda Brakes

Honda Brake Repair

We ended up replacing the front brake pads, front brake rotors, changed the engine oil, and replaced some filters. For the ABS concern we had to drill out the broken portion of the ABS Sensor so a new one could be installed. After all repairs were completed we took the vehicle for a road test to ensure that we addressed all of the customer’s concerns. It came out perfect!

From start to finish the job took about half a day and the customer had the vehicle back later in the afternoon. It wasn’t a particularly difficult repair but it was definitely necessary. When the ABS light is on there is always a possibility that the brakes will malfunction. The ABS light will also cause the car to fail State Inspection. So if this or any other warning light is lit up on your dash, it’s always a good idea to have it checked and properly diagnosed by trained Technicians sooner rather than later.

If your vehicle is in need of service or repair feel free to schedule here or give us a call at 413.363.0306.

Dodge Brake Job

Brake Job

Dodge Brake Job

While there are a lot of things we put into every job to make sure the customer is happy. Safety is what tDodge Brake Jobops the list of importance for us. Not just for the customer but for their families, friends, pedestrians, and other motorists. If your vehicle is unsafe you are literally a rolling liability to anyone and everyone you pass. We don’t take that lightly. Today we saw a new customer come in that had failed Mass State Inspection for a faulty Emergency Brake. He decided to perform this Dodge Brake Job on his own and failed….

Brakes are one of the more simple maintenance items we perform here daily. As you step on the brakes, the brake pads wear out. So it’s not uncommon to see a need for brakes. But replacing them isn’t as simple as just putting new pads in. There’s quite a bit that goes into it because you don’t just want the brakes to work and be safe. You want them to last and function properly for years to come without noise or any other issues. That all starts with having a properly Trained Technician installing top quality parts, the right way….

This customer felt that they would save a few bucks and replace their faulty Emergency Brake Shoes on their own. The problem they ran into was pretty obvious. Take a look;

 

Cracked Rim
As you can see there is a crack where the caliper finally wedged itself into the rim causing it to lock up

Not only did the brake caliper and bracket grind into the rim, but it wedged itself into the rim causing a crack. When it did this the vehicle skidded to a stop because the wheel was locked up. VERY DANGEROUS!!!!! He probably saved about $100 or so doing it himself, which is cool….. But he could have crashed or worse, he also needs a rim for $600-700, and he had to get the car towed for probably another $100. So how much did he really save?

We completely understand that price is important. But do you really want to find out that you probably should have had your Brake Job performed by a Professional Technician now by reading this or find out at 70 mph while uncontrollably skidding to a stop on the highway in the middle of the night like this guy did?

Need brakes? Give us a call at 413.363.0306 today or Schedule Online today.

There’s no added cost to having it done correctly, just added value.

Oil Change Part 2

Audi Oil change west springfield ma

In Part 1 of this post about Oil Change intervals and/or Scheduled maintenance we covered how to properly check your engine oil as well as detailing what is classified as Factory Scheduled Maintenance and/ or “K Services”. In Part 2 we will cover K Services based on driving habits, how “K Services” are the new “Tune Up”, and how performing these services not only adds value to your vehicle but it will help save you money and time by keeping the car running like new while maintaining the factory warranty.

Normal Service vs. Severe Service

The easiest way to explain this is to point out that clearly some people are harder on their vehicles than others. To piggyback on this, there are also areas of the country that are harder on vehicles than others. Below is what Acura describes as “Severe Service”. This is a pretty industry standard description and applies to most vehicles;

oil change severe service description
Do these match the conditions your vehicle sees or your driving habits?

 

 

 

 

 

 

If your driving habits and geographical location don’t apply to that description, then you fall under “Normal Service”. The difference between the 2 is basically that Severe Service schedules are a little shorter. They do this because if the vehicle is exposed to harsher conditions it’s only natural that your vehicle will need a little bit more attention to stay running like new.

Acura scheduled maintenance chart
The chart breaks down mileage and specific services based on the exact mileages
Oil change severe service schedule
As you can see, the Severe Service Schedule doesn’t allow as much time between services

 

 

 

 

 

 

 

As you can see from the side by side comparison. Vehicles that are driven in Severe conditions will see almost twice as much maintenance than “Normal condition” vehicles. Just a small hint, everyone of us living in New England fall under Severe Service based on temperature change alone from day to day.

Tune Up

Every single day we get a few calls from people that are asking for a price for a “Tune Up”. The problem here is that years ago a Tune Up would fix about 90% of the issues a vehicle could have, but that’s no longer the case. When these people are calling it’s typically because they have fallen behind with their K Services and have developed an issue that needs to be addressed and most people are under the impression that a “Tune Up” will fix whatever is broken. The K Service Schedule will lay out an exact plan as to when to change all fluids, filters, spark plugs, timing belt, and any other serviceable components. In addition it allows our Factory Trained Technicians a chance to properly inspect a list of other areas detailed on the Schedule. If your Service has lapsed the process is still simple, we figure out what’s been missed and bring it up to date. How does this benefit you?

“What’s in it for me?”

This is a question we all ask ourselves when making any decision. By performing these K Services and following the schedule laid out by the manufacturer of your vehicle it does a few things for you.

First, it keeps your factory warranty current. that’s correct, You do not need to go to the dealer to keep your factory warranty current. plus our average customer saves about 20% under what the dealer charges for the exact same service.

Next, you get a safe running vehicle. With all of these mileage based services there are various points of inspection on the vehicle that we check. We can quickly assess the immediate condition as well as being able to spot any other issues on the horizon before they become a problem. This way it allows you to plan.

Last, is that when your vehicle is running it’s best not only are you going to have many miles of worry free driving but you’ll also have better fuel economy. In addition when you decide to sell or trade your vehicle, having all of the up to date maintenance records will really help the resale value.

I hope this has been helpful. If you have any other questions just feel free to reach out to us at anytime. We’re here to help. Or to schedule an appointment you can do so here.

Precision Auto Repair and Sales West Springfield MA

 

I started going to James back when they first opened about 10 years ago. I was definitely skeptical when he told me what needed to be done and when basically because I had never heard anyone else tell me this. How could he predict the future? My Audi had 5,000 miles on it and he was telling me how to get to 200,000 miles. I literally left the first visit with a schedule and prices for services broken down all the way up to 200,000 miles. I had to admire his passion but I also have to admit that I never thought I would get this far or own the car this long. 10 years and 240,000 miles later I can honestly say that the only issue I had that James didn’t tell me about was when my starter went bad. It worked one day and didn’t the next, oh well. This is also the first car I’ve ever owned that didn’t give me a heap of trouble around 80,000 miles. I’m happy to see how much Precision has grown over the years and based on my first and many interactions with James I can definitely see why. They are fair, honest, caring, and transparent. If you want your investment to last you’re going to want to take it to Precision. These guys know their stuff!

Karen P.

West Springfield, MA

Brake Job

Brake pad replacement at Precision Auto Repair and sales west springfield ma

“How do I know when I need brakes?”

Brake pad replacement is something we see overlooked regularly. When we survey customers that come in with major brake system failures we ask them all the same question. “What made you wait so long?” The resounding answer is that they typically didn’t know they needed a Brake Job because the Brakes simply weren’t making noise.

Today I want to give you a few examples of what happens when you wait too long for to perform a Brake Job, the Cost To Replace Brakes sooner vs. later, and a fool proof way to know exactly when you will need Brake Pad Replacement.

Brake Job West Springfield, MA

This was a case where the customer performed their own Oil Change about every 10,000 miles (which is far too long on conventional oil). They thought that by changing the oil and filter every 10,000 miles that the rest of the vehicle would be “Ok”. The problem here aside from excessive time between oil changes was that the vehicle sat quite a bit and it took the customer about 2 years to hit the 10,000 mile intervals. What ended up happening was that the Brake Pads froze up in the Brake Pad Slides which wouldn’t let the brakes fully release when releasing the Brake Pedal. It was like driving with the brakes engaged at all times. This caused the outer Brake Pad to wear not only through the pad, but completely through the backing plate so that the caliper was rubbing on the outside of the rotor. This vehicle was very unsafe.

The discoloration on the surface of the rotor is actually just built up rust and rot.
The discoloration on the surface of the rotor is actually just built up rust and rot.
You can clearly see that the brake pad and backing plate are completely missing
You can clearly see that the brake pad and backing plate are completely missing

 

 

 

 

 

 

 

 

 

 

For this Subaru Repair we had to replace 1 Brake Caliper, the Brake Pads, and Brake Rotors. It cost the customer roughly $775. If this issue was spotted in advance it would have cost him about $300. Not to mention some other issues that we found with the vehicle when initially checking it over for the Brake Job.

Additional cost/ $475

Brake Job Longmeadow, MA

This Nissan Brake Job was one of the worst we’ve ever seen. The customer had their Oil Changes done at a local quick lube place regularly. One day they said that the brakes just felt “Soft”. One of our Master Technicians drove the vehicle to verify the concern and never even made it out of the parking lot. He pulled the vehicle into the shop for inspection and found that the brakes were grinding for so long that the customer wore through the pads completely and ground through the entire surface of the rotor. There was literally no rotor at all….. nothing….

The brake pad backing plate wore directly through the disc portion of the rotor
The brake pad backing plate wore directly through the disc portion of the rotor

For this Nissan Repair we had to replace the Brake Pads, Brake Rotors, and both rear Brake Calipers. In addition one of the emergency brake cables was frozen and rotted so that was replaced as well. The total job cost the customer $1450. If the brakes were replaced on time he would have spent $315.

Additional cost/ $1,135

How to know when you need a Brake Job

The guaranteed way to know when you will need brakes BEFORE you need them is…… Having your vehicle serviced regularly by us. When you bring your vehicle in for Scheduled Maintenance we check various areas on your vehicle. You’ll leave knowing what needs to be done now, what needs to be done later, and the overall condition of the vehicle. It’s much more than just performing an Oil Change and the additional 55 Point Inspection is Complimentary. That’s right, having one of our Certified Master Technicians perform this 55 Point Inspection is Complimentary when performing Scheduled Maintenance with us.

Schedule your appointment today, don’t wait.

 

Subaru Fuel Pump Repair

Faulty fuel pump

Subaru Stalling

As you can see the connector is melted in one spot and scorched in another and the power wire is burned and melted
As you can see the connector is melted in one spot and scorched in another and the power wire is burned and melted

About 2-3 months ago we received a call from a man that was having trouble with his car. In certain situations he would lose all power and the vehicle would just shut off. He wanted a price for a Tune up but based on what he was telling us, a Tune Up wasn’t going to help him. It was actually going to just waste time and money. We told him that it sounded like an issue with his Subaru Fuel Pump and that we would need to check a few things to be sure.

He said he would call us back and a few hours later called to tell us that his buddy is a mechanic that used to own his own shop (here we go again….) and can fix it for him cheaply (and again…). Then thanked us for the help. Now fast forward 2-3 months to this week.

Subaru Fuel Pump Replacement

Here's another view of the same 3 spots on the fuel pump
Here’s another view of the same 3 spots on the fuel pump

 

It turns out that in this case the mechanic friend almost killed him….. literally! Those are pictures of the Subaru Fuel Pump. The friend verified what we said and that there was an issue with the Fuel Pump. What was actually happening was the pump was just worn out internally and it needed to be replaced. This “friend” just ran more power to the pump by running a wire from the battery right down to the pump. The only way to explain how much more power that is would be to say, it’s like lighting a birthday candle in a bonfire. It’s WAY too much power. So what happened?

The power wire to the pump got so hot it melted itself, the connector to the pump melted from heat, and the pump got so hot internally it began to melt the cap of the pump. Remember, not only is this pump hot and melting but it’s submerged in gasoline….

If you don’t know what happens when fire and gasoline mix check this out.

(In his defense there was a Spider)

The customer only realized that there was a problem because the “Friend’s Fix” didn’t work and actually made the problem worse. He had no idea that he was driving around in a rolling bomb. We took care of all of the issues and had the customer back on the road safely within a few hours and backed our repair with our 2 year 24,000 mile Nationwide warranty and 12 month roadside assistance.

 

5 Star Rating

 

It’s tough to find a good mechanic and one that you can trust. I thought my friend knew what he was talking about because I’ve known him for years. I was almost in disbelief to see what Precision found but I’m thankful that they found it. They kept me informed the whole time my car was there and even sent me pictures and e mails showing me everything that was going on with my car. It’s tough to find transparency like that in this day and age. For anyone looking to get their car fixed I want you to take it from me. I’m cheap! I’m as cheap as it gets. I tried to take the cheap way out this time and it almost killed me. That’s not cool. Leave the car stuff to the professionals at Precision auto. They know what they’re doing and they’re really not all that expensive when compared to the dealer. A+++++ guys.

Henry D

West Springfield, MA