Brake Job Instant Savings
Our largest Brake Supplier is now offering Brake Job Savings of up to $50 OFF your next Brake Job.
Instant Rebates of $25 per axle.
Simply book your appointment and we apply the rebate code at checkout. It’s that simple!
Our largest Brake Supplier is now offering Brake Job Savings of up to $50 OFF your next Brake Job.
Instant Rebates of $25 per axle.
Simply book your appointment and we apply the rebate code at checkout. It’s that simple!
Hearing a little bit of a noise when slowing down? Maybe just a shake coming off the highway when you hit the brakes?
Not to worry, we’ve got you covered with our limited time special below.
Simply print the coupon at the bottom of the page or show it to us when you get here.
Summer driving is here and the instant rebates on brake jobs right now is higher than we’ve ever seen. Take advantage while it lasts! – James Stephenson, President/ Precision Auto Repair & Sales
If there happens to be another issue with the brakes, don’t worry! You can use this coupon towards that too.
Q: How much is a brake job?
A: It really depends on the vehicle. Average cost for cars is about $390 – $475 per axle (for the front or rear). Average for light trucks can still vary but in most cases it’s about $75 more than a car per axle. Then in some rare cases specialty cars can run even more.
Q: Do I get a quote first?
A: Every single time! All quotes start with a brake inspection. The inspection generally takes 30-45 minutes. If you choose to do the repair with us we waive the inspection cost because we had already removed the wheels and in some cases a portion of the brakes to check them properly.
Q: Can I finance a brake job?
A: Absolutely! Most customers coming in these days are actually taking advantage of our 90 day payment option. It only takes about 5 minutes to apply and you can use the money the same day. Our only recommendation there it to pay it off within 90 days or you will see a finance charge. Prior to 90 days it’s a flat $40 fee regardless of the amount borrowed.
Q: How do I apply for a payment plan.
A: Just give us a call or stop by. It only takes about 5 minutes of your time and the approval rate is about 92%.
It’s safe to say that the brake system is one of the most serviced systems in your vehicle. Between regular adjustments, periodic inspections, Brake Fluid Flushes (yes this is a real thing), and pad replacement the average driver can expect to be performing some type of maintenance or inspection on their Brakes about once per year. With that said, one of the most asked questions is “When should I get new brakes?”. The next question is “How much for new brakes?”. Today I’m going to take a few minutes to address both of those questions so that you have a better
understanding of what’s involved and why.
A lot of new cars come with a Brake Pad Wear Sensor. This is a sensor that is located inside the brake pad that gets cut when the brakes wear down causing the wear light to come on. When the light comes on, you’re ready for brakes. Simple! The most common way to know you are due for a Brake Job is during periodic inspections. These inspections are performed regularly when you come in for normal Scheduled Maintenance. Aside from simply changing the oil and filter we perform a visual inspection of roughly 55 key areas on your vehicle. From here we can tell you pretty decisively what will need to be replaced and more importantly, when.
When the brake pads wear down most cars simply need Brake Pads (or Brake Shoes, read more about this here) and to either machine the Brake Rotors (shave them down just a little to get a nice clean and true surface for the Brake Pad to contact when stopping) or replace them. When everything is being replaced there are a few other things that go into ensuring that the brakes will function as designed for many years to come that are generally overlooked when someone replaces brakes on their own or at a place advertising an “$89 Lifetime Brake Job”…..
The thing that’s most commonly overlooked is part quality. Yes, you can probably get brake pads for your Mercedes for $29, but when they literally fall apart or fail in a few weeks or months you’ll be replacing them again and again and again. We only use top quality parts. If I wouldn’t use it on my car I’m not putting it on your car, there’s really no other way to say it.
The second most overlooked part to a Brake Job is actually one of the most simple pieces and we see it every single day. It’s lack of lubrication on the contact points (not to be confused with friction contact points). Friction Contact points are where the Brake Pad contacts the rotor. The brakes create friction so you don’t want any lubrication there. Contact points are anywhere that the Brake Pad touches the caliper or the bracket where the pad sits. The brake pads are constantly moving when braking, sliding back and forth (good movement). Without proper lubrication the pads will eventually stick in the bracket and when you release the brake pedal the pads stay rubbing on the rotor. This causes the brakes to wear out sooner, pulsate, or make noise. You also want to have all of the slides that go into the caliper bracket removed, cleaned, and lubricated. We do all of this during every single brake job as well as a bunch of other things so that you don’t have to worry about any issues until you need your next set in 30-40,000+ miles.
A few months back a woman called for the first time. She said her regular mechanic didn’t have the “right tools” to do her front brake job (literally any basic set of tools has about everything you need). I asked her what she was told needed to be replaced so I could properly quote the job. She told me that the brakes aren’t making noise, need to be replaced soon, and pads and rotors will suffice. She also said that her regular mechanic had been properly servicing and inspecting the vehicle regularly. I explained the importance of properly inspecting the brake system so we could be sure the price we give includes each and every single thing she will need to make sure that everything that needs to be replaced gets replaced. She insisted that she only needed “Pads and Rotors” then began to get pretty upset that I wouldn’t just give her a price. Since I didn’t know the exact brake system on the vehicle (there were 3 choices for this vehicle), I gave her a general quote of “$350-$500 if it’s just pads and rotors” then stressed the purpose of the brake inspection again. Big mistake!!
She scheduled the appointment based on the price that I gave her. When she came in the next day we saw that the brakes not only had been grinding for quite a while (months at minimum, take a look for yourself) but the calipers were also damaged beyond repair because she wore completely through the brake pads and the only thing stopping her were the caliper pistons pressing on the rotors (You can see from the pictures that they’re completely destroyed). Since there was no brake fluid in the system there was also no brake pedal, when you pushed it with your foot it just went to the floor. The car had to be stopped with the emergency brake. Her rear brakes were also grinding. In short she needed both Front Calipers, Front Brake Pads, Front Brake Rotors, Rear Brake Pads, and Rear Brake Rotors. Then the entire system needed to be purged of any air (bled). So I explained it to her and showed her. Clearly since the scope of work changed significantly, the price was going to change. More parts + more time = more money than we initially quoted. We would have known all of this if we inspected the brakes before quoting. Well she wasn’t happy….
This story doesn’t have a happy ending although it is slightly comical. She demanded that we fix the brake system within the quote I gave her. When I said that wasn’t possible she got very upset (this is an understatement). She ended up screaming that I must be a “Trump supporter” and accused me of trying to ruin her family’s Christmas because we wouldn’t fix her car. Then she took to social media (using our WiFi) to tell everyone how horrible we are and how our staff broke her car because it was “perfect” when she brought it in.
So this was the last time we ever gave a price for brakes without first seeing the vehicle.
I don’t know about you but if I have to pay for a brake job I don’t want to find out the hard way that the one time I need to stop quickly when going 60 mph that I should have paid an extra $40 – $50 to get my brakes done properly by someone that knows what they’re doing.
If you have a brake issue and want us to check it out for you, we would love the opportunity. Simply schedule an appointment by giving us a call 413.363.0306 or feel free to schedule online 24/7.
You want it done right then you go to Precision. I have 4 vehicles I use for my electrical contracting company and each of them have never seen a dealer except for the day I bought them. If my vehicles are down then I can’t do my job. The people at Precision understand that. Top notch service from James and the guys over there for all of the 9 years I’ve been using their service.
Are you hearing a grinding or squealing noise when braking and wondering “Where can I get my brakes replaced?” We’ve got you covered. Other than Oil Changes, Brake pad replacement is one of the most common services we perform here on a daily basis. The reason being is that much like how your engine oil is breaking down whenever your vehicle is running, your brake pads wear whenever you step on the brake pedal to slow your car down. Today we’re going to give you some insight into how to know when you need to have your brakes replaced and what goes into our Brake Job to make it last longer without incident.
One of the biggest questions that customers have about their brake system is “How do I know when my vehicle needs new brake pads?” The simple answer here is, by having us perform your scheduled maintenance….. All of our Factory Scheduled Maintenance Services come with a complimentary 55 Point Vehicle Inspection. This Inspection includes a visual inspection of the brake system. So when you use us regularly for auto service we will have a better handle on your driving habits so that we can predict when you will need brakes.
The other way is by watching the brake pad warning light. Most newer vehicles will come with this option but it is important to understand that not all vehicles have this option. If you’re unclear if your vehicle has this option or not you may want to consult your owners manual or simply give us a call, we can walk you through how to figure it out. The brake Pad Warning Light is a very simple system. The sensor that reads the brake pad depth is a long wire that creates a loop. When the brake pads wear down, the wire wears until it’s cut, turning on the light. When that light comes on, it’s very important to have your brakes checked in the immediate future.
The next way is by watching your brake light. This is a red light that says “Brake” or “Brakes” This light comes on only for a few reasons. It should always come on when the emergency brake is pressed (or pulled, depending on the vehicle). The next is when the brake fluid is low. Brake fluid is a sealed system, so when the brake pads wear the fluid in the reservoir gets lower. When it gets to the minimum level the light will come on and stay on until the issue is resolved. The other reasons the “Brake Light” will come on are due to a fluid leak or a faulty circuit. In any event, if your brake light comes on and stays on, you will want to have your brake system checked immediately to avoid any safety issues and further repairs caused by putting off the initial repair.
When a customer ultimately comes in to have their brake system checked a a few things happen to ensure that we’re replacing what needs to be replaced to be certain that the vehicle is safe and the customer is happy. The process always starts with one of our Technicians performing a road test of the vehicle. This will give us a feel for the vehicle’s brake system. We’re looking to see that the brakes function somewhat normal without a low brake pedal, excessive noise, pulsation, pulling to one side or another, or any of the other many issues that can happen. Next we remove the wheels to inspect the Brake System.
The first area that’s checked is the brake pads and calipers. We’re checking for even pad wear and pad depth remaining. Next we check the brake caliper slides, brake caliper pistons, all of the brake lines and brake hoses, the master cylinder, brake fluid level and condition, brake rotors (and drums if equipped), and the emergency brake system. Then we always follow up the Brake Inspection with our complimentary 55 Point Inspection. It is essential that this inspection is performed correctly to ensure that we don’t miss anything. An example of an improper inspection would be just looking at the brake pads and saying “Your car needs brakes….”, meanwhile you have a loose ball joint that is causing your vehicle to be unsafe. While our way takes a little longer (literally 20-30 minutes), we want to ensure that we know everything about your brake system and the safety of your vehicle so that you know everything bad and good about it. We want you safe and we want you to make a well informed decision. You can’t achieve either of those if we just give a quote without seeing the vehicle or by performing an improper inspection.
In most cases there is really nothing out of the ordinary. About 80% of the Brake Jobs we perform just needs brake pads, brake rotors, or to have the brake rotors machined. The brake rotor is
something commonly overlooked. It is the metal disc that takes all of the pressure when braking and takes most of the punishment from the heat from braking. It’s important to have these machined if possible or simply replaced when replacing brake pads. This will not only help to ensure that you get the best performance from your new brakes, but it will also help them last a long time without any problems.
You’re probably wondering what’s the difference between machining and replacing a brake rotor. “Machining” is a process where the brake rotor is placed on a brake lathe and the braking surface is shaved down slightly to create a new and clean surface. Not all rotors can be machined though. You see, some rotors come with a “Machine to spec” or “Minimum thickness”. This is a spec that tells us exactly how much we can shave off the surface of the rotor to make that a new and clean surface. Sometimes rust and rot or even a pulsation (warped rotor) will require more machining than is allowed by the minimum thickness. Machining past this point will leave you unsafe and it’s not a good idea.
When the brake pads and rotors are replaced it is essential to lubricate all of the contact points. We see cars come in weekly with newer brakes that are wearing unevenly due to improper installation. Brake pads need to move freely back and forth when pressed. If they don’t, you will find yourself replacing your brakes much sooner than expected. We also coat the back side of the brake pad with a special coating that is meant to eliminate the chance of any noise.
I said it before and I’ll say it again, we just want to give you the best product possible so that you’re safe and happy. The last way we ensure this is by using ONLY top quality parts. We use only factory parts or better. These products are proven to stand the test of time and any abuse you can throw at them. After we replace your brakes, you’re not going to have to worry if you need to stop quickly. You’ll get a fair price, speedy service, great customer service, and peace of mind that’s backed by our Nationwide Warranty.
So I found Precision when passing through town on business. I figured I would try them out because my brake light came on when passing Enfield. I met James and his staff and everyone was nice. They got my car right in and inspected the brakes. I simply needed rear brake pads and rotors. When they gave me the price I figured I would shop around. I googled “cheapest place for brakes” and some chain popped up. They gave me a price over the phone that was $20 cheaper than Precision. So regrettably I went to the other shop. Worst decision ever! The other shop didn’t look as nice, the people were rude, and the guy that got in my car was filthy (1 point Precision/ Chain 0). I wait in their lobby for 3.5 hours until my car is ready which only gave me more time to research the horrific reviews about the chain and the amazing ones about Precision (Precision promised it in 1 hour, Precision 2/ chain 0). So now I pay for the repair and should be on my way but my brake light is on and the brake pedal goes to the floor. The Chain told me that there was nothing they could do and that the car was like that before. Not to mention they were closing and I would now have to stay in a hotel (Precision 3/ Chain 0). I called James and thought I would have to beg for his help. He was pretty understanding and got my car right back in shortly after closing. The problem they found is that I drive a 2008 Audi A6. The rear brake calipers require special tools and software to push them back to allow room for the installation of the new brake pads. What the Chain did was remove the calipers and crush them in a vise. This caused the insides to break and leaks that made my brake pedal low. So in short, by trying to save $20 being cheap I cost myself 2 new electronic calipers and a stay overnight in a hotel waiting for the parts to come in. The guys at precision are competent, polite, and very accommodating. To date I’ve been using their service for 5 years. I find their pricing reasonable and even very inexpensive when considering the level of service they provide. I have since relocated to the area and James and his staff currently service my entire fleet of vehicles as well as friends and family vehicles. They always go above and beyond and I couldn’t be happier with them. To anyone reading this, you need to do yourself a favor and go to precision. They’re professional, honest, and passionate about what they do.
This week we had a customer come in concerned about his ABS light being on and his Honda Brakes were causing the entire car to shake when slowing down. The first step was verifying the concern. This is done through a simple road test where the Technician will drive the vehicle and see that the ABS Light is in fact on and that the brakes are pulsating (causing the car to shake when the brakes are pressed).
From there we use a factory scan tool to access the ABS module. This tool will pull a sequence of numbers (code) that leads us to a troubled area in the system. Then we diagnose accordingly. In this case the right front ABS Sensor was broken off and hanging down. The purpose of this sensor is to measure wheel speed at each individual wheel. There are 4 ABS Sensors in total.
The next issue to address was finding out where the brake pulsation was coming from. In this case it was obvious to the Technician that the pulsation was coming from the front brakes. What happens here is the brake rotor (metal disc that the brake pads press against) should be a nice flat surface. Unfortunately over time the rotor has become a little bit “wavy”, the technical term is “excessive run out”. It’s a very common issue caused by the heating and cooling of the brakes during normal operation and sometimes by a driver that’s a little bit hard on their brakes.
After we were able to identify the cause of each customer concern the Technician performed a 55 point inspection on the vehicle. The point of this inspection is to make sure we have a firm grasp on the overall condition of the vehicle. If we call a customer and tell them they need “$xx.xx amount in repairs”, their next question is always “Is there anything else wrong with the vehicle?” So the inspection will check all safety items, maintenance items, and other systems that allow the vehicle to function like new every single day. We perform a 55 point inspection on most vehicles (unless the customer tells us otherwise) and this is always complimentary.
We ended up replacing the front brake pads, front brake rotors, changed the engine oil, and replaced some filters. For the ABS concern we had to drill out the broken portion of the ABS Sensor so a new one could be installed. After all repairs were completed we took the vehicle for a road test to ensure that we addressed all of the customer’s concerns. It came out perfect!
From start to finish the job took about half a day and the customer had the vehicle back later in the afternoon. It wasn’t a particularly difficult repair but it was definitely necessary. When the ABS light is on there is always a possibility that the brakes will malfunction. The ABS light will also cause the car to fail State Inspection. So if this or any other warning light is lit up on your dash, it’s always a good idea to have it checked and properly diagnosed by trained Technicians sooner rather than later.
If your vehicle is in need of service or repair feel free to schedule here or give us a call at 413.363.0306.
While there are a lot of things we put into every job to make sure the customer is happy. Safety is what tops the list of importance for us. Not just for the customer but for their families, friends, pedestrians, and other motorists. If your vehicle is unsafe you are literally a rolling liability to anyone and everyone you pass. We don’t take that lightly. Today we saw a new customer come in that had failed Mass State Inspection for a faulty Emergency Brake. He decided to perform this Dodge Brake Job on his own and failed….
Brakes are one of the more simple maintenance items we perform here daily. As you step on the brakes, the brake pads wear out. So it’s not uncommon to see a need for brakes. But replacing them isn’t as simple as just putting new pads in. There’s quite a bit that goes into it because you don’t just want the brakes to work and be safe. You want them to last and function properly for years to come without noise or any other issues. That all starts with having a properly Trained Technician installing top quality parts, the right way….
This customer felt that they would save a few bucks and replace their faulty Emergency Brake Shoes on their own. The problem they ran into was pretty obvious. Take a look;
Not only did the brake caliper and bracket grind into the rim, but it wedged itself into the rim causing a crack. When it did this the vehicle skidded to a stop because the wheel was locked up. VERY DANGEROUS!!!!! He probably saved about $100 or so doing it himself, which is cool….. But he could have crashed or worse, he also needs a rim for $600-700, and he had to get the car towed for probably another $100. So how much did he really save?
We completely understand that price is important. But do you really want to find out that you probably should have had your Brake Job performed by a Professional Technician now by reading this or find out at 70 mph while uncontrollably skidding to a stop on the highway in the middle of the night like this guy did?
Need brakes? Give us a call at 413.363.0306 today or Schedule Online today.
There’s no added cost to having it done correctly, just added value.
Brake pad replacement is something we see overlooked regularly. When we survey customers that come in with major brake system failures we ask them all the same question. “What made you wait so long?” The resounding answer is that they typically didn’t know they needed a Brake Job because the Brakes simply weren’t making noise.
Today I want to give you a few examples of what happens when you wait too long for to perform a Brake Job, the Cost To Replace Brakes sooner vs. later, and a fool proof way to know exactly when you will need Brake Pad Replacement.
This was a case where the customer performed their own Oil Change about every 10,000 miles (which is far too long on conventional oil). They thought that by changing the oil and filter every 10,000 miles that the rest of the vehicle would be “Ok”. The problem here aside from excessive time between oil changes was that the vehicle sat quite a bit and it took the customer about 2 years to hit the 10,000 mile intervals. What ended up happening was that the Brake Pads froze up in the Brake Pad Slides which wouldn’t let the brakes fully release when releasing the Brake Pedal. It was like driving with the brakes engaged at all times. This caused the outer Brake Pad to wear not only through the pad, but completely through the backing plate so that the caliper was rubbing on the outside of the rotor. This vehicle was very unsafe.
For this Subaru Repair we had to replace 1 Brake Caliper, the Brake Pads, and Brake Rotors. It cost the customer roughly $775. If this issue was spotted in advance it would have cost him about $300. Not to mention some other issues that we found with the vehicle when initially checking it over for the Brake Job.
Additional cost/ $475
This Nissan Brake Job was one of the worst we’ve ever seen. The customer had their Oil Changes done at a local quick lube place regularly. One day they said that the brakes just felt “Soft”. One of our Master Technicians drove the vehicle to verify the concern and never even made it out of the parking lot. He pulled the vehicle into the shop for inspection and found that the brakes were grinding for so long that the customer wore through the pads completely and ground through the entire surface of the rotor. There was literally no rotor at all….. nothing….
For this Nissan Repair we had to replace the Brake Pads, Brake Rotors, and both rear Brake Calipers. In addition one of the emergency brake cables was frozen and rotted so that was replaced as well. The total job cost the customer $1450. If the brakes were replaced on time he would have spent $315.
Additional cost/ $1,135
The guaranteed way to know when you will need brakes BEFORE you need them is…… Having your vehicle serviced regularly by us. When you bring your vehicle in for Scheduled Maintenance we check various areas on your vehicle. You’ll leave knowing what needs to be done now, what needs to be done later, and the overall condition of the vehicle. It’s much more than just performing an Oil Change and the additional 55 Point Inspection is Complimentary. That’s right, having one of our Certified Master Technicians perform this 55 Point Inspection is Complimentary when performing Scheduled Maintenance with us.
I’ve never been very fond of the expression “It’s just business” because for the staff here “It’s personal”. We show up everyday and give 110%. We reach this goal by making it a habit to go out of our way for every single customer that comes through the door, every single day. For the customer it’s also personal because they’re spending their hard earned money at an auto repair shop on their vehicle and want value for that. The only thing we’re always looking for in return is that the customer’s like the level of service we provided and that they return.
This story actually originated about a week ago in an earlier blog post. It turns out that Western Mass News heard about the story and wanted to give us a “pat on the back” for going the extra mile….. literally! The story went viral.
Take a minute and watch;
In all reality we give this level of service to everyone. But we can all agree that the circumstances surrounding this Dodge Repair were much different than what we’re used to seeing. I can’t even imagine the level of anxiety that Bryan faces when getting ready to deploy. I stress out when I drop my kids off at daycare and I know I’m going to see them in a few hours. Can you imagine knowing you have to go to a job where you won’t see your family for 6 months, 1 year, and unfortunately sometimes never again…..? The staff here just didn’t want to add to that anxiety and needed to do whatever we could to make the situation right, immediately.
Not to mention that Army or no Army, he paid for a service. The part went bad and we sold it to him. We needed to make that right because it’s the ethical thing to do. Normally we would have just put the customer in a rental car until the new part came in but due to his deployment the solution had to be a little more outside the box than that. So we did what we had to do to make it right. It was/is truly flattering to be acknowledged for our efforts in this way.
I just really want to express our sincerest “Thank you” to everyone that reached out to Bryan and his family to show support for all he does to help protect our freedom. “Thank you” to Western Mass News for sharing Bryan’s story. Last but not least “Thank You” to all of our Active Duty Military and Veterans, for all that you have done and continue to do for our country. We hope that this story will help influence others to go out of their way for someone without expecting anything in return.
It’s very common to receive phone calls from individuals asking for quotes to repair certain issues on their vehicle. The majority of the people ask this question because they simply just don’t know the right questions to ask. From here we try to get some more information about what’s going on with their vehicle and book an appointment to properly diagnose their concern so that we can provide an accurate quote and ultimately fix the issue. Then there are some that are only shopping for the Cheapest Auto Repair they can find. With almost 20 years of experience in this field I assure you that if you’re making your decisions based solely on price, you’ll end up paying much more to fix the issue in the long run. Allow me to explain.
Here are 3 separate stories from the past few months where the customer was ONLY concerned with getting the Cheapest Auto Repair they could find.
Pre Purchase Inspection
The first customer was buying a new vehicle for his wife. Apparently his friend that’s a “Mechanic” has owned the car since it was new. He wanted us to look the car over prior to him purchasing it but insisted that “any shop will do it for free”. Then got upset when we informed him that there would be a charge. Well he found someone to check it over for free…… and he was back to our shop 1 week after purchase with a very loud noise when driving over bumps;
Unfortunately this story didn’t have a silver lining. The rest of the underneath of this vehicle was just as rotted out as this mount. The person that checked the vehicle over for him for “free” was the previous owner of the vehicle and the guy that sold it to him (this has to be a conflict of interest). He paid $4,000 for the vehicle, just to fix the immediate rot damage would be about $1,500, and he still has a myriad of other issues. If he had us perform a Pre Purchase Inspection we would have caught all of this prior to him purchasing the vehicle. At the end of the day we ended up choosing not to repair the issues on this vehicle because the repairs would far exceed the value of the vehicle.
BMW Check Engine Light
This customer came in with a BMW for a Check Engine Light issue. We quickly diagnosed the concern but the customer had a “friend of a friend” that could fix the issue cheaper (read more about this one here). The customer wasn’t even remotely concerned with the quality of parts or that Trained Technicians would be working on the vehicle. She just wanted the absolute Lowest Price Auto Repair she could find. Well the “friend of the friend” not only failed miserably at fixing the one basic issue but he successfully created many more issues.
The issue with the hoses was just one of many problems. The “Cheaper Shop” had her car for 7.5 weeks and wanted to charge her 2.5x what they initially quoted her. She was able to get her BMW back over to us in pieces and we had the car running like new within a few days for what we initially quoted her even with some additional repairs that were needed to fix what the “Cheaper Shop” messed up and hacked.
Subaru Brake Job
Brake jobs are very common. Every car is going to need it done at some point. When you drive the vehicle and step on the brake pedal, the brakes wear. This customer brought his Subaru in to have us look over the brakes. They were making a very loud grinding noise and it was pretty simple for one of our Master Technicians to quickly spot that the pads were just about completely worn out and the brake rotors were rusted too badly to be machined. So we recommended replacing the brake pads and rotors. The customer insisted that the rotors were fine and to just replace the brake pads. Then he informed us that the most he would pay was $20 because that’s what his “Mechanic” would charge.
Just so we’re clear, to perform this job properly it takes a Trained Technician about 1.5 hours and the parts alone are almost $180. Then we back the repairs with our Warranty. There’s no possible way we could have done the job for $20. So the customer took the vehicle to his “mechanic”…. and the vehicle came back to us about 2 days later making the same noise.
His “Mechanic” replaced just the brake pads with the lowest quality part available. They weren’t even the right pads for the car and he put them over these rotted rotors. That’s not even remotely taking into consideration the safety of the customer or anyone else on the road. We fixed the brakes, properly, in about 1.5 hours, and for the price we initially quoted. The customer was happy that his noise was gone.
We can all agree that price is one of the deciding factors for all of us when purchasing goods and services, but it shouldn’t be the only deciding factor. With that said, we’re not the cheapest. We don’t want to be, we want to be the best and make sure that you’re safe. But we’re also not even close to the most expensive…. If you’re only concerned with finding the cheapest repair possible, I assure you that we’re not the right shop for you.
But if you want your vehicle fixed properly the first time, unparalleled customer service, peace of mind, top quality parts, all of the conveniences we offer, and have that all backed by our 2 year 24,000 mile warranty AND 12 month Roadside Assistance. Then give us a call today, we won’t let you down.
“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin
Noises can be a tough issue to diagnose. I always tell the staff “90% of diagnosing any issue correctly is verifying the customer’s concern”.
In this case this customer had an issue with a loud banging noise from under the vehicle when turning and braking. They had an initial BMW Repair performed at another local shop that ultimately just replaced all 4 wheel brakes and performed an alignment. None of which fixed the customer’s issue and cost him somewhere around $2,000. He went back to them again and the shop suggested replacing shocks and struts for another $2,000 (sounds
The customer ended up bringing his BMW Service to us based on some positive reviews that he had read and a recommendation from a co worker (spoiler alert, we didn’t disappoint). We took a ride with the customer to actually verify the noise. Then one of our Master Technicians pulled the car in for inspection. This is what we saw in about 1 minute:
That’s a picture of the portion of the frame that supports the entire transmission. When the customer would step on the brakes and slow down the car would downshift and the entire transmission would bang against the body of the car. We replaced the support and mount within 1 day and had the customer back on the road with the problem resolved.
Fortunately for this customer the story ended well. Our only regret for them is that they spent $2,000 prior to coming to Precision Auto Repair to replace things that were perfectly fine and almost paid another $2,000 to replace shocks and struts on their BMW 335 for no reason whatsoever. Yet another reason we don’t trust diagnosis done by anyone except for our skilled and trained Technicians.
“It’s all true, they took me right in, took care of the problem, and it only cost a few hundred bucks. The staff was really friendly and everyone seemed to know what they were talking about at all times. It put me right at ease and it’s not a bad feeling when you actually get what you’re paying for. I’ll never go anywhere else. Thanks for all of your efforts.
East Longmeadow, MA
President/ Precision Auto Repair and Sales