Audi Check Engine Light Repair

Audi check engine light repair clogged vacuum line

Audi Check Engine LightAudi repair for a clogged vacuum port

On a daily basis customers bring cars in concerned that their Check engine Light is on. So Check engine light repair is nothing new to us. While there is no computer on the market that can pinpoint exactly what’s wrong with a car just by plugging it in (which some people seem to think..), our Master Technicians have the tools and training to get to the root of the problem in a timely manner. What makes this particular Audi Check engine light unique is what we found.

Outstanding Customer Service

A few months back we received a call from a new customer. She was concerned that her Audi Check Engine Light had come on and felt that every shop she went to was “ripping [her] off” (she had been to 4 other shops….), but she heard great things about us from friends and co workers. Her ultimate goal was to get the Check Engine Light fixed as “cheaply as possible” so that she could get an inspection sticker and insisted that she already knew what was wrong and that we give her a price on an “Audi Mass Air Flow Meter” (spoiler, this wasn’t the problem).

Tip: Now this may sound like a simple issue and in some cases it really is. But we don’t know what will fix the car when we’ve never seen the it. Diagnosing an issue takes on average about 1 hour. Not to mention the tools, training, and software that goes into it. While vehicles do have “common” issues, that doesn’t mean that a common issue applies to every single situation. The only way for us to know what’s going to be needed to repair a vehicle and how much it’s going to cost is to properly test until we find what failed and quote accordingly. Without following these simple steps, we would be guessing and anyone that quotes over the phone without ever seeing the vehicle is doing just that. Feel free to read more about our case study on how much you actually save by having a professional properly diagnose issues on your vehicle rather than guessing.

Audi check engine light repair clogged vacuum lineShe called us back a few times and was very persistent about getting a price to replace the “Mass Air Flow Meter” or look at her car for free. We declined and she went elsewhere. Over the next few months she would call every few weeks (this story does have a silver lining) asking us to give her information about the Check Engine Light as it was still not fixed even after spending “Thousands” elsewhere. We took the time to educate her about the difference between having someone “pull a code” (process of having someone pull a sequence of numbers from your car’s computer that leads to a problem area in the vehicle) and properly diagnosing an issue (figuring out exactly what part failed and why).

Tip 2: Think about the difference between pulling codes and diagnosing an issue like this. Let’s say I needed directions to 11 Main Street in St Paul Minnesota. Pulling codes / “Just drive to St Paul Minnesota, you’ll find it…”. Diagnosis / (insert exact directions to the doorstep here). See the difference? Puling codes will lead to a troubled area, but there are a lot of parts in that system and not all of them are necessarily bad. The other issue is that sometimes you can have a code for one area but the problem is in a completely different system. Save yourself time, money, and aggravation by leaving it to trained professionals.

Audi Repair

Finally after a few months and 7 or 8 phone calls she made her way in with an expired Mass State Inspection Rejection Sticker on her windshield and a batch of fresh baked cookies in hand. One of our Master Technicians took her vehicle for a road test (to get milk… j/k) and quickly verified that the vehicle was running a little bit rough and that her Audi Check Engine Light was in fact on. Fortunately for this customer it didn’t take long to spot the problem.

The first issue was that the Secondary Air Injection pump was filled with water and completely seized internally. The shop(s) that she brought the vehicle to before us must have found an issue

Audi check engine light repair combination valve
Old “repaired” valve and the new valve

with the Audi Combination Valve and tried to “fix” it rather than replace it. This valve is an essential component in the Secondary Air Injection System (in short, it helps with emissions) . Rather than replace the valve they tried to glue the faulty piece of the valve back together which caused a blockage in the supply vacuum line going into the valve. Why such an obviously faulty part(s) wasn’t seen is baffling.

We ended up replacing the faulty valve, pump, and cleaning all of the lines. The total repair took about 2 hours (including the diagnosis). Then we went ahead and got her a valid Mass State Inspection sticker so she wouldn’t have to worry about it anymore. If we would have taken her suggestion about replacing the Mass Air Flow Meter we would have wasted about $500 of her hard earned money on a part that was fine.

Now I promised a silver lining and here it is. Not only did the customer get her car fixed that day and leave with a valid Inspection Sticker. The customer is also an AWESOME baker!!! She brought in cookies the day of the repair and stocked us up on all sorts of homemade cookies, pies, and treats. Who doesn’t love cookies, pies, and perfectly running vehicles…..?

We also backed our repair with our 2 year 24,000 mile nationwide warranty and 12 months of roadside assistance at no additional charge. Is your Audi in need of Service or a Repair? Give us a call today or schedule online 24/7.

Precision Auto Repair and Sales West Springfield MA Best auto repair shop near me

 

I know that not everyone can do an Audi repair so when I started having issues with my – new to me – Audi I freaked out. I called everyone but there aren’t many shops that work on Audi and I was lost. I had a few people tell me that James is awesome and that Precision is where I need to go but I guess I was fixated on knowing the total cost prior to bringing my car anywhere.  After a few lengthy conversations with James and David I felt that they were really trying to help and seemed very honest. I was definitely surprised with how quickly they took care of my car. I was back on the road in only a few short hours. Their waiting room is nicer than my living room so I was very comfortable and everyone was accommodating. In total at other shops I spent $2,400 and roughly 3 months taking it back and forth to them. When I wised up and went to Precision they fixed it that day and in a few hours. The bill was also much less than I had initially anticipated. If you want your Audi fixed right the first time by guys that love cars, cookies, and helping people. Precision is the place for you.

Anna O

Agawam, MA

Audi RS6 Engine Replacement

Audi Repair

Audi RS6 Engine Replacement

A few weeks back we posted a picture to our Facebook page showing us starting an Audi Repair that consisted of us replacing an engine on an Audi RS6. Within a few days I received some texts and e mails asking me to update people on the progress. So I didn’t want to leave everyone hanging.

Audi Repair

The customer that owns the car absolutely LOVES it. Him and his wife bought it when it was new and at the time it really was one of the top cars out there, in my opinion it still is. It’s called an Audi RS6. This car was made for the person that wants a nice car to cruise on the highway with during the week, then turn around on the weekends and take it to the track. It’s really the best of both worlds.

About a month ago it was towed in. They were driving on the highway and the vehicle just shut down and wouldn’t restart. I personally took a look at this one because Audi and Porsche are 2 of my favorite brands to work on. I quickly found that the vehicle had low compression and I suspected a bent valve(s). I performed a compression (internal engine pressure created by the engine) test and as expected there was no compression but only on the left side of the engine. So I removed all of the covers that sit over the timing belt to check the timing and the timing was perfect. The belt was also relatively new. So I had to dig a little further.

Audi timing belt
As you can see there is an internal chain and an external belt. The belt was removed for proper inspection of the movement in the camshaft.

On this and many Audi and Volkswagen engines there are external and internal timing components. The external timing component would be the timing belt. This is replaced around 90-100k miles (always replaced with the water pump, tensioner, rollers, seals, and thermostat). The internal component(s) would be the timing chains and tensioners. On this and a lot of Audi and Volkswagen engines they have 2 camshafts (simple explanation would be to call it a long metal bar that has lumps in it that open and close valves in the engine) in each cylinder head. The timing belt spins just one of the cams and the internal timing chain(s) spin the other camshaft in sequence. Make sense? Well if it doesn’t that’s “ok”. Just know that these are vital components and if there is a failure, it’s pretty bad.

To access the chains I had to remove the valve covers. Since there was a major failure on just one side I wanted to start with that side. Once removed I was able to check the internal timing. I found that the left bank was off by roughly 180 degrees. In layman’s terms… Kaboom!

Audi repair
When any major work is done on these cars the front portion of the car needs to be removed to allow access to the engine.

Now to find out why it happened. The tensioner was removed and I found that the tensioner that holds pressure on that chain had an issue, it was just compressing with one finger and shouldn’t do that. When the car is off there is a spring inside that holds a good amount of tension on the chain. It also requires oil pressure to keep pressure on the chain while it’s running. The problem here is that the passage the oil goes through to get to the tensioner was plugged solid with engine sludge. Sort of like a varicose vein. Without proper oil pressure the tensioner would allow the chain to bounce around and eventually jump timing.

Audi Repair Options

The customer was ultimately given 5 choices.

  1. Start looking for a new car
  2. Remove the engine, take it apart, fix what’s broken
  3. Remove the engine, completely rebuild it
  4. Replace the engine with a brand new one
  5. Replace the engine with a used one

The customer chose option 5. There weren’t a lot of these engines available so we went with a low mileage option. When it arrived it was in great shape but we wanted the customer to be completely worry free so we resealed the entire engine, replaced all external timing components, and brought it up to date on any other maintenance. There were a few minor hick-ups along the way but nothing even remotely major. It was by far the most cost effective and time sensitive option available.

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Audi engine replacement
The engine and transmission come out together. Then they are separated outside of the car.

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Volkswagen engine replacement
After the engine and transmission are removed the old engine comes apart. Some of the parts of the old engine end up on the new one. It’s much easier to do this with the engine out of the car

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Audi Repair
After the job is complete the engine and car are washed and returned to the customer. As you can see the engine fits in there pretty tightly.

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This really isn’t all that difficult of a job if you know what you’re doing and you have the proper tools…. but it does take a long time. The total time spent was somewhere around 45 hours.

So after about a week and a half the new engine was in the car and running perfectly. The customer really loves the car so for him and his wife it was money well spent. They’re great people and we really hope they enjoy all of the time they can spend in it once again.

-JS

Oil Change Part 2

Audi Oil change west springfield ma

In Part 1 of this post about Oil Change intervals and/or Scheduled maintenance we covered how to properly check your engine oil as well as detailing what is classified as Factory Scheduled Maintenance and/ or “K Services”. In Part 2 we will cover K Services based on driving habits, how “K Services” are the new “Tune Up”, and how performing these services not only adds value to your vehicle but it will help save you money and time by keeping the car running like new while maintaining the factory warranty.

Normal Service vs. Severe Service

The easiest way to explain this is to point out that clearly some people are harder on their vehicles than others. To piggyback on this, there are also areas of the country that are harder on vehicles than others. Below is what Acura describes as “Severe Service”. This is a pretty industry standard description and applies to most vehicles;

oil change severe service description
Do these match the conditions your vehicle sees or your driving habits?

 

 

 

 

 

 

If your driving habits and geographical location don’t apply to that description, then you fall under “Normal Service”. The difference between the 2 is basically that Severe Service schedules are a little shorter. They do this because if the vehicle is exposed to harsher conditions it’s only natural that your vehicle will need a little bit more attention to stay running like new.

Acura scheduled maintenance chart
The chart breaks down mileage and specific services based on the exact mileages
Oil change severe service schedule
As you can see, the Severe Service Schedule doesn’t allow as much time between services

 

 

 

 

 

 

 

As you can see from the side by side comparison. Vehicles that are driven in Severe conditions will see almost twice as much maintenance than “Normal condition” vehicles. Just a small hint, everyone of us living in New England fall under Severe Service based on temperature change alone from day to day.

Tune Up

Every single day we get a few calls from people that are asking for a price for a “Tune Up”. The problem here is that years ago a Tune Up would fix about 90% of the issues a vehicle could have, but that’s no longer the case. When these people are calling it’s typically because they have fallen behind with their K Services and have developed an issue that needs to be addressed and most people are under the impression that a “Tune Up” will fix whatever is broken. The K Service Schedule will lay out an exact plan as to when to change all fluids, filters, spark plugs, timing belt, and any other serviceable components. In addition it allows our Factory Trained Technicians a chance to properly inspect a list of other areas detailed on the Schedule. If your Service has lapsed the process is still simple, we figure out what’s been missed and bring it up to date. How does this benefit you?

“What’s in it for me?”

This is a question we all ask ourselves when making any decision. By performing these K Services and following the schedule laid out by the manufacturer of your vehicle it does a few things for you.

First, it keeps your factory warranty current. that’s correct, You do not need to go to the dealer to keep your factory warranty current. plus our average customer saves about 20% under what the dealer charges for the exact same service.

Next, you get a safe running vehicle. With all of these mileage based services there are various points of inspection on the vehicle that we check. We can quickly assess the immediate condition as well as being able to spot any other issues on the horizon before they become a problem. This way it allows you to plan.

Last, is that when your vehicle is running it’s best not only are you going to have many miles of worry free driving but you’ll also have better fuel economy. In addition when you decide to sell or trade your vehicle, having all of the up to date maintenance records will really help the resale value.

I hope this has been helpful. If you have any other questions just feel free to reach out to us at anytime. We’re here to help. Or to schedule an appointment you can do so here.

Precision Auto Repair and Sales West Springfield MA

 

I started going to James back when they first opened about 10 years ago. I was definitely skeptical when he told me what needed to be done and when basically because I had never heard anyone else tell me this. How could he predict the future? My Audi had 5,000 miles on it and he was telling me how to get to 200,000 miles. I literally left the first visit with a schedule and prices for services broken down all the way up to 200,000 miles. I had to admire his passion but I also have to admit that I never thought I would get this far or own the car this long. 10 years and 240,000 miles later I can honestly say that the only issue I had that James didn’t tell me about was when my starter went bad. It worked one day and didn’t the next, oh well. This is also the first car I’ve ever owned that didn’t give me a heap of trouble around 80,000 miles. I’m happy to see how much Precision has grown over the years and based on my first and many interactions with James I can definitely see why. They are fair, honest, caring, and transparent. If you want your investment to last you’re going to want to take it to Precision. These guys know their stuff!

Karen P.

West Springfield, MA

Oil Change Part 1

Audi Oil change west springfield ma

It’s no secret that we all want to drive our cars as long as possible, staying as safe as possible, while spending as little as possible, and ultimately have no breakdowns. The truth is that with very little planning this is a very realistic goal for every one of you. But if you are one of the many that think by just getting an Oil Change a few times every year that is going to help you reach this goal, I’m sorry to say that you won’t. Our experience shows that the customer that only gets an Oil Change once or twice every year and doesn’t perform any other maintenance will pay up to 5x more (based on ownership up to 150,000 miles) to keep their car running safely than someone that follows the manufacturer’s maintenance schedule.

In this 2 part post I’m going to explain what Factory Scheduled Maintenance is, how to properly check your engine oil, how performing these services actually cover what some call a Tune Up, the difference in services based on driving habits, and why you need to use this schedule if you don’t want to pay for expensive and unexpected repairs and keep your factory warranty current.

Checking your oil level

Cars are definitely built a lot better than they were years ago. They’re much more efficient and are built to much stricter specifications which typically means that they won’t burn through fluids, last longer, and can go longer between services. With that said, the life blood of your engine is the oil. I typically check my oil every other time I fill my gas tank. This helps me monitor the condition and level of the oil regularly so I can spot an issue before it becomes a major problem. Here’s how;

Factory Scheduled Maintenance

The manufacturer that built your vehicle came up with a plan for your vehicle. This plan was laid out to ensure that all essential systems in the vehicle get checked or serviced at specified times. The plan was also made to ensure that you will have worry free driving so that you will stay loyal to the brand you drive and ultimately buy another one in the future. The example below is actually the plan for an Acura RL (your plan will vary based on the vehicle you drive, this is just an example. If you need information for a specific vehicle, feel free to call us and we can get that for you);

The chart breaks down mileage and specific services based on the exact mileages
The chart breaks down mileage and specific services based on the exact mileages

 

 

 

 

 

 

 

As you can see the plan is broken down into specific mileage based sections that point out exactly what needs to be checked and/or replaced as well as when. These services are commonly referred to as “K Services”.

In Part 2 of this post we will cover K Services  based on driving habits, how “K Services” are the new Tune Up, and how performing these services not only adds value to your vehicle but it will help save you money and time by keeping the car running like new while maintaining the factory warranty.

Follow me over to Part 2 now.

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