Jeep Check Engine Light

Jeep check engine light repair

Jeep Check Engine Light Transmission Repair

A Check Engine Light can definitely give you an uneasy feeling when driving down the road. Just about every single working hour of every single day we get calls fromJeep transmission repair people asking how much for a “Tune up” or “How much to replace” a specific part (you can read more about that here). The reality is that when that light comes on most people think a Tune Up or a gas cap is the problem and just want a price for either. The problem here is that based on our experience less than 2% of the customers that call or just come in requesting a certain part replacement or ‘Tune Up” actually need that part or service to repair their immediate concern. Seem like a low number? We agree!

Jeep Repair

Today I want to tell you about a customer that absolutely insisted we replace her Jeep Transmission because she was told it needed one. Our first interaction was when she called us about a week ago. She said that her Jeep Check Engine Light had come on and the dealer told her she needed a new transmission. She looked for a second opinion at another local shop that confirmed that her Jeep Transmission needed to be replaced but they “don’t have the equipment” to handle the job for her (Tip; With the exception of computer reprogramming, in most cases if a shop “doesn’t have the equipment” to perform a repair then they most likely don’t have the proper training or tools to properly diagnose the issue in the first place). She was quoted roughly $4000 to replace the transmission and was hoping to get it done cheaper. The woman basically dropped the vehicle off and said “Don’t let the bill go over $4,000”.

Jeep check engine light repairNow it’s important to point out that all of our repairs start with having one of our Trained Master Technicians properly diagnose the vehicle before we give any quotes for repairs or  replace parts that may not need to be replaced (we go more into detail about this here). The main reason is that we want the customer to leave happy and that wouldn’t happen if we were replacing parts that didn’t fix customer concerns.

So as usual the repair process started with a road test. We found that the vehicle was stuck in 2nd gear. When we scanned the computer for codes (Code is a sequence of numbers that lead us to a troubled area, no scanner will tell you the exact issue without a little bit of testing). The codes were leading us to an issue inside the transmission. So we decided to take a look inside. When we lowered the pan on the bottom of the transmission that holds all of the fluid we found a couple of broken screws and when we started inspecting we found that the metal plate that holds the accumulators into the valve body was bent and broken. The broken screws in the pan were clearly used to hold the metal plate in place but when they broke it allowed the plate to bend.

Jeep Valve Body Repair

This Jeep Repair was actually pretty simple. We lowered the valve body, replaced the seals on the accumulators, replaced the metal plate, the screws that hold the plate in place, and filled the transmission with new fluid. After that we cleared the codes and took it for a road test to verify that everything was working like it should. Jeep check engine light repair

The entire repair took a few hours and only cost the customer a few hundred dollars. While replacing the transmission would have definitely fixed her issue, it also would have cost her about $3,600 more than our repair and with the exact same result. Replacing the transmission would have just been unethical.

Precision Auto Repair and Sales West Springfield MA Best auto repair shop near me

I must say that I was pretty annoyed that they wouldn’t just give me a price. Like how hard can that be to look up? But once I picked up my vehicle I realized why they do things that way. I was absolutely insistent on getting a price and wanted them to just go ahead and order the transmission. If “the customer was always right” I would have had to pay over $3,000 more for my Jeep to get fixed. These guys are the best! They really are. I went in because of the reviews and they were spot on. From beginning to end this group of people really know how to treat people and they know how to fix cars. I suggest checking them out. Great place and great people.

Melissa A.

Feeding Hills, MA

 

 

Audi Check Engine Light Repair

Audi check engine light repair clogged vacuum line

Audi Check Engine LightAudi repair for a clogged vacuum port

On a daily basis customers bring cars in concerned that their Check engine Light is on. So Check engine light repair is nothing new to us. While there is no computer on the market that can pinpoint exactly what’s wrong with a car just by plugging it in (which some people seem to think..), our Master Technicians have the tools and training to get to the root of the problem in a timely manner. What makes this particular Audi Check engine light unique is what we found.

Outstanding Customer Service

A few months back we received a call from a new customer. She was concerned that her Audi Check Engine Light had come on and felt that every shop she went to was “ripping [her] off” (she had been to 4 other shops….), but she heard great things about us from friends and co workers. Her ultimate goal was to get the Check Engine Light fixed as “cheaply as possible” so that she could get an inspection sticker and insisted that she already knew what was wrong and that we give her a price on an “Audi Mass Air Flow Meter” (spoiler, this wasn’t the problem).

Tip: Now this may sound like a simple issue and in some cases it really is. But we don’t know what will fix the car when we’ve never seen the it. Diagnosing an issue takes on average about 1 hour. Not to mention the tools, training, and software that goes into it. While vehicles do have “common” issues, that doesn’t mean that a common issue applies to every single situation. The only way for us to know what’s going to be needed to repair a vehicle and how much it’s going to cost is to properly test until we find what failed and quote accordingly. Without following these simple steps, we would be guessing and anyone that quotes over the phone without ever seeing the vehicle is doing just that. Feel free to read more about our case study on how much you actually save by having a professional properly diagnose issues on your vehicle rather than guessing.

Audi check engine light repair clogged vacuum lineShe called us back a few times and was very persistent about getting a price to replace the “Mass Air Flow Meter” or look at her car for free. We declined and she went elsewhere. Over the next few months she would call every few weeks (this story does have a silver lining) asking us to give her information about the Check Engine Light as it was still not fixed even after spending “Thousands” elsewhere. We took the time to educate her about the difference between having someone “pull a code” (process of having someone pull a sequence of numbers from your car’s computer that leads to a problem area in the vehicle) and properly diagnosing an issue (figuring out exactly what part failed and why).

Tip 2: Think about the difference between pulling codes and diagnosing an issue like this. Let’s say I needed directions to 11 Main Street in St Paul Minnesota. Pulling codes / “Just drive to St Paul Minnesota, you’ll find it…”. Diagnosis / (insert exact directions to the doorstep here). See the difference? Puling codes will lead to a troubled area, but there are a lot of parts in that system and not all of them are necessarily bad. The other issue is that sometimes you can have a code for one area but the problem is in a completely different system. Save yourself time, money, and aggravation by leaving it to trained professionals.

Audi Repair

Finally after a few months and 7 or 8 phone calls she made her way in with an expired Mass State Inspection Rejection Sticker on her windshield and a batch of fresh baked cookies in hand. One of our Master Technicians took her vehicle for a road test (to get milk… j/k) and quickly verified that the vehicle was running a little bit rough and that her Audi Check Engine Light was in fact on. Fortunately for this customer it didn’t take long to spot the problem.

The first issue was that the Secondary Air Injection pump was filled with water and completely seized internally. The shop(s) that she brought the vehicle to before us must have found an issue

Audi check engine light repair combination valve
Old “repaired” valve and the new valve

with the Audi Combination Valve and tried to “fix” it rather than replace it. This valve is an essential component in the Secondary Air Injection System (in short, it helps with emissions) . Rather than replace the valve they tried to glue the faulty piece of the valve back together which caused a blockage in the supply vacuum line going into the valve. Why such an obviously faulty part(s) wasn’t seen is baffling.

We ended up replacing the faulty valve, pump, and cleaning all of the lines. The total repair took about 2 hours (including the diagnosis). Then we went ahead and got her a valid Mass State Inspection sticker so she wouldn’t have to worry about it anymore. If we would have taken her suggestion about replacing the Mass Air Flow Meter we would have wasted about $500 of her hard earned money on a part that was fine.

Now I promised a silver lining and here it is. Not only did the customer get her car fixed that day and leave with a valid Inspection Sticker. The customer is also an AWESOME baker!!! She brought in cookies the day of the repair and stocked us up on all sorts of homemade cookies, pies, and treats. Who doesn’t love cookies, pies, and perfectly running vehicles…..?

We also backed our repair with our 2 year 24,000 mile nationwide warranty and 12 months of roadside assistance at no additional charge. Is your Audi in need of Service or a Repair? Give us a call today or schedule online 24/7.

Precision Auto Repair and Sales West Springfield MA Best auto repair shop near me

 

I know that not everyone can do an Audi repair so when I started having issues with my – new to me – Audi I freaked out. I called everyone but there aren’t many shops that work on Audi and I was lost. I had a few people tell me that James is awesome and that Precision is where I need to go but I guess I was fixated on knowing the total cost prior to bringing my car anywhere.  After a few lengthy conversations with James and David I felt that they were really trying to help and seemed very honest. I was definitely surprised with how quickly they took care of my car. I was back on the road in only a few short hours. Their waiting room is nicer than my living room so I was very comfortable and everyone was accommodating. In total at other shops I spent $2,400 and roughly 3 months taking it back and forth to them. When I wised up and went to Precision they fixed it that day and in a few hours. The bill was also much less than I had initially anticipated. If you want your Audi fixed right the first time by guys that love cars, cookies, and helping people. Precision is the place for you.

Anna O

Agawam, MA

Subaru Timing Belt Replacement

Broken Subaru Timing Belt West Springfield MA

Subaru Timing Belt Replacement

Broken Subaru Timing Belt West Springfield MA
As you can see the belt literally just snapped

A well maintained timing belt is essential in making sure that your vehicle will last for years to come. They don’t need to be replaced too often and the cost to replace the belt is fairly inexpensive. In most cases it only takes a few hours and should be done roughly every 100,000 miles. The trick here is to replace the timing belt as Preventive Maintenance and not as a repair like this customer had to do. Today I’ll tell you about a Subaru Timing Belt Replacement that ended up being a much larger job than the customer had hoped.

Subaru Check Engine Light

This customer started using us about 1 year ago. They needed an oil change and we were happy to help. With our oil change we perform our complimentary 55 Point Precision Inspection. This Inspection checks over the entire vehicle as well as pointing out any past due maintenance that the customer might need. This customer had roughly 145,000 miles on their car at the time and was told that it may be time to replace the timing belt as it appeared as if the belt had never been replaced. The rest of the car was immaculate.

When we suggested it to the customer she immediately said “That’s a myth, I was told that it lasts forever and replacing them is a scam”. We assured her that it’s not a scam and she told us she would think about it and get back to us. Last week she was driving and had her Check Engine Light come on and about a mile later there was a “bang” and the vehicle simply shut off. She tried to restart it but unfortunately needed to be towed. Fortunately she was able to take advantage of our Free Roadside Assistance.

Subaru Head Gaskets

Subaru Timing belt and head gasket replacement
After the engine was repaired and put back together it is ready to be reinstalled in the car

The vehicle came in and it was obvious what had happened. The timing belt had snapped causing some internal engine damage. The purpose of the timing belt is to keep the upper and lower ends of the engine moving in sequence. Should one of them find themselves out of sequence there can be some serious internal engine damage. In this case when the lower end (pistons and crank) spun free they hit the upper end (valves) causing some big problems.

The only way to repair valves in a cylinder head is to remove them by removing the entire cylinder head(s). When removed we found significant damage that was fortunately very easily repaired. The technician repaired the cylinder heads by replacing all of the damaged valves and reinstalled them along with new seals and a new timing belt.

The job only took a few days to complete but cost the customer roughly $3000 more to perform this repair due to the engine damage than it would have been if she just replaced the belt as preventive maintenance rather than as a repair after it snapped. Like many others that have unexpected repairs, she wasn’t prepared to spend that kind of money so she was happy about being able to take advantage of one of our Payment Plans.

Need your timing belt replaced? Not sure if your vehicle has a timing belt or a timing chain? Give us a call or feel free to schedule online. We’re happy to help.

 

Precision Auto Repair and Sales West Springfield MAIt’s frightening to have your car shut off on the highway. It’s even more frightening to know that all of this could have been prevented if I just listened to their advice. While I take full responsibility for what happened I’m just happy that James and David were able to get me right in and take care of the issue so quickly. I have a few friends that use this shop and everyone raves about them. Now I see why. I’ll be sure to take their advice more seriously going forward and can’t sing more praises about how professional all of them are and how well my car is running. For anyone considering this shop I can say that they’re not cheap, but they’re GOOD!! Like really good! I find that they’re cheaper than the dealer and blow the dealer away in terms of quality and professionalism. I would rather know my car is fixed properly than cheaply. Highly recommended by me.

Cathy L

West Springfield, MA

Why is my Check Engine Light on ?

Volkswagen check engine light repair

Why is my Check Engine Light on?

Have you ever thought, “Why is my Check Engine Light on in my Volkswagen”? Today we saw an interesting case for why the light came on and the fix was pretty neat. We have all heard someone at some point tell us “Just check the gas cap”. While that may be true in some cases, the fact remains that we really only see that once in a while. The engine computer monitors every sensor and Volkswagen check engine light repairsystem in the engine at all times and when it sees anything out of the ordinary, it will turn the light on. This can be for any of a few hundred reasons. Today I’ll explain how we got to the bottom of a Check Engine Light in a customer’s Volkswagen.

“Why is my Volkswagen Check Engine Light On?”

A long time customer came in today. He was concerned because he had been driving to Rhode Island when his Check Engine Light came on suddenly. He called us and said that the light had come on but the car was running just fine. He made his way back and brought the car in. The first step was for one of our Master Technicians to first drive the vehicle to see if anything felt out of the ordinary. The only thing we noticed was a minor shake at idle and that the Check Engine Light was in fact on.

From there we use a Volkswagen Diagnostic Scan Tool to pull a code (a code is a sequence of numbers that lead us to a problem area in the engine, transmission, SRS system, or ABS system). The customer actually had 5 separate codes. All of the codes were related to the engine misfiring. From there we begin diagnosis. Vehicles need 3 things (more than that but these are the 3 main ones) to run. Air, Fuel, and Spark… In this case he had all 3. the next step was to measure compression (this is the internal pressure that the engine builds when running). It was slightly low. Next we performed a cylinder leak down test. We want to make sure that the engine is capable of holding the internal pressure that it builds.

Bingo!!! 3 of the 4 cylinders in this engine were leaking down. We looked into the cylinders with a bore scope (little camera that fits in tight places). This allowed us to see into the cylinders and intake. The technician noticed a great deal of carbon built up so we needed to remove the intake for further diagnosis.

volkswagen P0300 P0301 P0302 P0303 P0304 misfire
This was only about 1/3 of the carbon we took out of the cylinders. The pile is about 1/2′ high. (That’s a lot)

Once the intake was removed we could see the top of the valves. “We found our problem!!!” The top of the valves were so caked up with carbon that the valves weren’t able to fully close. This was the cause of the cylinders leaking down and the cause of the misfire.

We cleaned the top of all of the intake valves by hand then used a vacuum to suck out the debris. Then a small machine called a “Walnut blaster” is installed and it blasts in finely crushed up walnut shells and vacuums them out to make the area brand new again. The intake is then reinstalled.

In total the diagnosis and repair took about 4-5 hours. We have seen this issue before but this was definitely the worst one. Since it was harder to clean, we had to take a little more time. Once the repair was finished, the car was cleaned and returned to the customer.

So if you’re wondering “Why is my Check Engine Light on in my Volkswagen“? Give us a call. Our trained Technicians have the experience to get you back on the road quickly without wasting any time replacing things that you don’t need. This will only save you time and money

 

BMW Check Engine Light

BMW check engine light air intake boot

BMW Check Engine Light Repair

BMW makes some of the most well engineered vehicles on the road today. From having ample amounts of power right through to the finely tuned suspension, these vehicles truly are a pleasure to drive no matter what type of driving you’re used to. This week we had a customer concerned about their BMW Check Engine Light coming on and when he would slow down the car would begin to “chug” and sometimes even stall. Naturally he thought the worst but this was actually a very simple repair that only took a few hours.

BMW check engine light air intake boot
You can see a sizable tear towards the top of the boot

 

BMW Check Engine Light Diagnosis

This customer used to take his vehicle to a local BMW dealer but after exploring his options and talking with a few other BMW owners that trust us he decided to give us a shot. We’re happy that he did and from what he tells us, he’s happy that he made the switch as well. He’s actually been using our service for about 6 years now.

When he brought his car in this week he was really in a tough spot. His main vehicle was having issues and was actually in our shop being repaired when he called with a concern about his BMW Check Engine Light. Since his other vehicle was here for only a minor repair and some needed maintenance and his BMW was having trouble running he felt that he was in a tough spot because he would end up with no transportation. Going from 2 cars to 0 cars can make for a stressful day.

We got him right in and began diagnosing his BMW Check Engine Light. The first step in this process is always to drive the car. Our Technicians are trying to do a few things.

  1. They want to verify the customer’s immediate concern. In this case the Check Engine Light is on and the car is stalling when coming to a stop. Simple enough…
  2. The Technician then gets a feel for anything else that may be wrong with the vehicle that the customer may not be noticing. The point here is to get a better idea of the overall health of the vehicle so that when we inspect the vehicle on the lift in the shop, we can get a better idea of areas in the vehicle that may require more attention. We do this because our customer’s trust us to tell them 100% of what’s wrong (or right) with their vehicle 100% of the time. We want them to be able to make an informed decision when deciding to repair their car. It wouldn’t be ethical to sell them an immediate repair without telling them that there is another issue with the vehicle that they didn’t know about. We want them to make an informed decision and give them options every single time.
  3. Then the vehicle comes into the shop to continue the diagnostic process so we can find out what’s causing this BMW Check Engine Light to come on
BMW check engine light repair air intake boot
You can really see the difference between the new and old boots

Once the vehicle is on the lift the Technician scans for “codes”. The easiest way to explain this is that a “code” is a sequence of numbers stored in the vehicle’s computer. This sequence of numbers leads us to a troubled area in that vehicle so we can start testing that area. Contrary to popular belief, there is no such tool that can be plugged into your vehicle and tell the Technician exactly what went wrong and what is wrong without some form of testing. A tool like that is literally a Unicorn.

This vehicle had a BMW P0171 (Bank 1 is running lean, too much air). If you’re a Technician yourself you know that this can be one of the hardest codes to diagnose on a vehicle. Fortunately we got lucky with this one. A vehicle needs 3 things to run. Air, fuel, and spark. Since this engine was running lean and pulling in too much air the first place we wanted to look was for large air or vacuum leaks. This one was very obvious.

The air comes into the engine through the air filter, passes through the air intake tubes, and into the engine. One of these intake tubes had a huge hole in it! What was happening was this engine was pulling air through the air filter while also pulling air through the hole in the side of the boot. Too much air, causing it to run lean. On this particular car we actually see this specific part fail quite regularly. The boot is rubber and over time it develops a small crack that eventually splits. The Technician also performed a Free 55 Point Inspection (done on all vehicles that enter our shop unless the customer specifically says not to) and gave the vehicle a clean bill of health other than the BMW Check Engine Light repair.

BMW Check Engine Light Fix

From here the repair process was pretty simple. Since this is a part that fails somewhat frequently, we already had it in stock. It was as simple as removing the old one and installing the new one. BMW repair technicianAfter the failed part(s) is replaced we need to then clear the fault code and drive the vehicle. We want to make sure that the repair fixed the customers concerns. We also want to set readiness. Readiness is a code that generates behind the scenes when you drive. You’ll never get any indicator that it’s set unless you were able to access the computer with a factory scan tool. This readiness is in place to monitor all systems in the engine, once all of the tests pass then readiness is set. This is a semi-fool-proof way to verify that our repair took care of this BMW Check Engine Light. After a little bit of a road test we had Readiness, no stalling, and no more BMW Check Engine Light. Success!!

Conclusion

A lot of people fear that when their BMW Check Engine Light comes on that it’s going to cost them an arm and a leg. While that is the reality in some cases, it’s VERY rare if you have your BMW Service performed regularly. These services are designed to spot failures before they become major ones. Since this customer always follows our e mail and text reminders, he really didn’t have much to worry about. His Check Engine Light Repair was only a few bucks and it didn’t take much time at all. We also backed out repair with our 2 year 24,000 mile Nationwide Warranty and 12 months of roadside assistance and since this customer was having both of his vehicle’s repaired he chose to use one of our Auto Repair Payment Plans to pay for the work.

If your BMW Check Engine Light is on, give us a call today or you can schedule below. Our Technicians have the training, experience, and tools to get your BMW back on the road in no time.

 

Precision Auto Repair and Sales West Springfield MA

 

I’ve been using these guys for a while. Back when it was just James and Tai. You have always taken care of me. I generally have no worries about my cars and I can’t thank you enough for helping me through this random issue. I recommend you to everyone and anyone looking for the best BMW repair shop around. Thanks again

Antonio H.

Springfield, MA

Ford Exhaust Manifold Leak Repair

It’s safe to say that noises drive me crazy. Any sort of repetitive ticking, squeaking, or clicking is literally torture for me. This week we saw a customer that shared the same affliction as me and in this case his noise came in the form of an Exhaust Leak on his Ford truck.

We see a lot of Ford Exhaust Leak Repairs throughout the year. The most common leak we see on these trucks is actually caused by faulty Exhaust Manifolds. They actually rot out and eventually crack which gives the exhaust a place to leak out. This ultimately causes a very annoying noise, power loss, lowered fuel economy, Failed Mass State Inspection, and can cause the Check Engine Light to come on. In most cases it’s a simple fix, but on some of them the parts and bolts become rotted and break when coming out.

Ford Exhaust Manifold Replacement

First we need to remove them. It’s a pretty tight space so the Technician(s) just needs to make sure that everything in the way is properly removed and secured out of the way.

It would appear that the technician is laying down on the job, but it's just a tough space and this is really the only way he can gain access to a few of the bolts
It would appear that the technician is laying down on the job, but it’s just a tough space and this is really the only way he can gain access to a few of the bolts

 

 

 

 

 

 

 

 

Ford Exhaust Manifold Leak

Once the manifolds were removed the Technician was able to inspect them a little easier. As you can see there is a small crack in the manifold that was the source of the exhaust leak and noise.

The green-ish/ yellow line is the crack
The green-ish/ yellow line is the crack

 

 

 

 

 

 

 

 

 

Finished Product

As you can see the Ford Exhaust Manifolds are really in a tight spot. With just a little buttoning up and reattaching the remainder of the exhaust this customer will be back on the road in no time.

As you can see, the exhaust manifold is in a really tight space.
As you can see, the exhaust manifold is in a really tight space.

 

 

 

 

 

 

 

This repair takes a little bit of time and has to be done by Trained Technicians. Fortunately for this customer he had an Aftermarket Warranty that he purchased when he bought the truck and they paid the bill for him. We work with most Aftermarket Warranty companies on the market today and back most repairs with our 2 year, 24,000 mile Nationwide warranty and 12 month roadside assistance.

5 Star Rating

 

I had the best experience today with precision auto repair. They worked with my warrantee contractor and achieved the best results for me. Thank you much. You now have another loyal customer. Highly recommend.

Jon B

Feeding Hills, MA

Cheapest Auto Repair

Kia Repair frame rust

It’s very common to receive phone calls from individuals asking for quotes to repair certain issues on their vehicle. The majority of the people ask this question because they simply just don’t know the right questions to ask. From here we try to get some more information about what’s going on with their vehicle and book an appointment to properly diagnose their concern so that we can provide an accurate quote and ultimately fix the issue. Then there are some that are only shopping for the Cheapest Auto Repair they can find. With almost 20 years of experience in this field I assure you that if you’re making your decisions based solely on price, you’ll end up paying much more to fix the issue in the long run. Allow me to explain.

Here are 3 separate stories from the past few months where the customer was ONLY concerned with getting the Cheapest Auto Repair they could find.

Pre Purchase Inspection

The first customer was buying a new vehicle for his wife. Apparently his friend that’s a “Mechanic” has owned the car since it was new. He wanted us to look the car over prior to him purchasing it but insisted that “any shop will do it for free”. Then got upset when we informed him that there would be a charge. Well he found someone to check it over for free…… and he was back to our shop 1 week after purchase with a very loud noise when driving over bumps;

This mount essentially holds half of the differential in place. It's completely rotted out
This mount essentially holds half of the differential in place. It’s completely rotted out
Here's another view of the same mount
Here’s another view of the same mount

 

 

 

 

 

 

 

 

 

 

Unfortunately this story didn’t have a silver lining. The rest of the underneath of this vehicle was just as rotted out as this mount. The person that checked the vehicle over for him for “free” was the previous owner of the vehicle and the guy that sold it to him (this has to be a conflict of interest). He paid $4,000 for the vehicle, just to fix the immediate rot damage would be about $1,500, and he still has a myriad of other issues. If he had us perform a Pre Purchase Inspection we would have caught all of this prior to him purchasing the vehicle. At the end of the day we ended up choosing not to repair the issues on this vehicle because the repairs would far exceed the value of the vehicle.

 

BMW Check Engine Light

This customer came in with a BMW for a Check Engine Light issue. We quickly diagnosed the concern but the customer had a “friend of a friend” that could fix the issue cheaper (read more about this one here). The customer wasn’t even remotely concerned with the quality of parts or that Trained Technicians would be working on the vehicle. She just wanted the absolute Lowest Price Auto Repair she could find. Well the “friend of the friend” not only failed miserably at fixing the one basic issue but he successfully created many more issues.

This is a picture of the heater core hoses. These are under pressure with 180 degree coolant while the car is running. Zip ties are not an acceptable way to secure them in place
This is a picture of the heater core hoses. These are under pressure with 180 degree coolant while the car is running. Zip ties are not an acceptable way to secure them in place
We installed proper clamps on the hoses. The proper repair literally cost the customer about $1.25 in parts
We installed proper clamps on the hoses. The proper repair literally cost the customer about $1.25 in parts

 

 

 

 

 

 

 

 

 

 

 

The issue with the hoses was just one of many problems. The “Cheaper Shop” had her car for 7.5 weeks and wanted to charge her 2.5x what they initially quoted her. She was able to get her BMW back over to us in pieces and we had the car running like new within a few days for what we initially quoted her even with some additional repairs that were needed to fix what the “Cheaper Shop” messed up and hacked.

Subaru Brake Job 

Brake jobs are very common. Every car is going to need it done at some point. When you drive the vehicle and step on the brake pedal, the brakes wear. This customer brought his Subaru in to have us look over the brakes. They were making a very loud grinding noise and it was pretty simple for one of our Master Technicians to quickly spot that the pads were just about completely worn out and the brake rotors were rusted too badly to be machined. So we recommended replacing the brake pads and rotors. The customer insisted that the rotors were fine and to just replace the brake pads. Then he informed us that the most he would pay was $20 because that’s what his “Mechanic” would charge.

Just so we’re clear, to perform this job properly it takes a Trained Technician about 1.5 hours and the parts alone are almost $180. Then we back the repairs with our Warranty. There’s no possible way we could have done the job for $20. So the customer took the vehicle to his “mechanic”…. and the vehicle came back to us about 2 days later making the same noise.

The brake rotor on the left is brand new and the rotor on the right is the rotted out old one
The brake rotor on the left is brand new and the rotor on the right is the rotted out old one. You need ZERO automotive experience to see that there is a problem here

 

 

 

 

 

 

 

His “Mechanic” replaced just the brake pads with the lowest quality part available. They weren’t even the right pads for the car and he put them over these rotted rotors. That’s not even remotely taking into consideration the safety of the customer or anyone else on the road. We fixed the brakes, properly, in about 1.5 hours, and for the price we initially quoted. The customer was happy that his noise was gone.

 

We can all agree that price is one of the deciding factors for all of us when purchasing goods and services, but it shouldn’t be the only deciding factor. With that said, we’re not the cheapest. We don’t want to be, we want to be the best and make sure that you’re safe. But we’re also not even close to the most expensive…. If you’re only concerned with finding the cheapest repair possible, I assure you that we’re not the right shop for you.

But if you want your vehicle fixed properly the first time, unparalleled customer service, peace of mind, top quality parts, all of the conveniences we offer, and have that all backed by our 2 year 24,000 mile warranty AND 12 month Roadside Assistance. Then give us a call today, we won’t let you down.

 

“The bitterness of poor quality remains long after the sweetness of low price is forgotten” – Benjamin Franklin

Subaru Service Scheduled Maintenance

Subaru Service west springfield ma

The most frequently asked question we hear day to day is “How much for a tune up?”. While this was a very easy question to answer in the 70’s and 80’s, cars have become much more complex and the term “Tune Up” ultimately doesn’t have a ton of bearing on ensuring that your Subaru runs it’s best for years to come.

So I want to take a few minutes to explain what a “Subaru Tune Up” used to be, what it currently is, and also explain  the benefits of having your vehicle serviced properly. A “Tune Up” used to essentially be an oil change, spark plugs, air filter, fuel filter, and a distributor cap and rotor. The owner of the car did this pretty much whenever the car started to run rough or about every 20-30,000 miles based on driving habits. This would solve most issues a vehicle could develop back then. Now the manufacturers have changed over to what is called a “K service”. A “K Service” is a mileage based service (you can find this schedule in your owners manual or just call us if you’re unclear on your vehicle’s actual schedule and we can e mail it to you) that ensures that your vehicle is in our shop at specified mileages. During these specified mileages we check various areas of the vehicle and perform some required services such as fluid changes, computer resets, air filters, timing belt replacement, and even spark plugs. It is very rare however that if you have a “Check Engine Light” lit up on your dash that this service or a “Subaru Tune Up” will resolve the issue. You may need to have that issue looked at as well.

One of our Master Techs performing a Subaru Service
One of our Master Techs performing a Subaru Service

The benefit here is that with all of the new technology in vehicles these days we find that the required replacement of parts is minimal and the benefit to the consumer is that since your vehicle is in the shop at such regular intervals the chance of a major part failure or break down that will leave you stranded is lowered by roughly 90%. That’s correct, by performing your mileage based service laid out by the manufacturer we have found that you are 90% LESS likely to break down than someone that just wants to change their oil every 3,000 miles. In addition, by performing these services on your vehicle it keeps the “Subaru Factory Warranty” current and on average our customer’s pay about 20% less for the same service than the “Subaru Dealer” will charge.

So in short following your Subaru Dealer’s Service Schedule will help ensure years of enjoyable driving and safety for you and your family. Rest assured that when it comes to Subaru Service in West Springfield MA, we’ve got you covered.

 

 

In need of Subaru Service? Call us today at 413.363.0306 or schedule online today.

5 Star Rating

 

I was always under the impression that I needed to go to the Subaru Dealer in West Springfield or my warranty would be void. I was under this impression because that’s what the dealer told me. After a few minutes of research I found that it’s not true and then started to question other things I was told such as, Why do I need a major repair every single time my car is in for service? So I looked for other options. I found Precision Auto Repair in an online search and decided to give them a shot. They got me right in, gave me a ride to work, and the price was more than reasonable. I also enjoyed the personal interaction I got from the staff there. They make me feel like a friend and not a customer. My husband and daughter both drive Subaru’s and we all currently take our vehicles to Precision and have been for the past 3 years. They’re the best.

Mary Beth W.

Southampton, MA

 

BMW overheating repair

BMW heater hoses fixed incorrectly

A few months ago we saw a new customer come in. She drives a 2004 BMW 325i and was looking for help diagnosing his Check Engine Light.

We quickly diagnosed the issue as being related to a vacuum leak (simply put is an air leak) in her intake system and the intake would need to be removed and resealed to clear up the issue. Unfortunately the customer declined the repairs because she found that he could get the “same” BMW Repair performed somewhere else cheaper……. (wait for it…)

The car came back in this week overheating and in pieces…… Literally in pieces and what was put back on the car wasn’t even close to anything that would be considered a “BMW Repair“. Take a look at some of what we found;

This is a picture of the heater core hoses. These are under pressure with 180 degree coolant while the car is running. Zip ties are not an acceptable way to secure them in place
This is a picture of the heater core hoses. These are under pressure with 180 degree coolant while the car is running. Zip ties are not an acceptable way to secure them in place
We installed proper clamps on the hoses. The proper repair literally cost the customer about $1.25 in parts
We installed proper clamps on the hoses. The proper repair literally cost the customer about $1.25 in parts

 

 

 

 

 

 

 

 

 

 

 

While we would like to say that was the worst issue we found, it wasn’t. We understand that price is important and we also understand that sometimes BMW Service is costly. But these vehicles are built to very specific specifications that require a great deal of training, equipment, and technical information to be able to properly repair them. Improper repairs like this not only create a major inconvenience for the customer but now she has to pay for the work to be done by someone that blatantly lied to her about their abilities and then she has to pay for us to fix all of their mistakes.

Fortunately for the customer we ironed out all of her issues in about 2 days. The overheating concern was fixed when we repaired the leaking hoses and filled the cooling system properly. Then we just removed and reinstalled the intake the right way while fixing any other “new” issues caused by the previously inferior quality repair. The car is now running the way it did when she bought it at the BMW Dealer in West Springfield MA and she was able to take advantage of our payment options for her repair that allowed her to pay over time for a proper BMW repair that’s warrantied for 2 years or 24,000 miles nationwide and comes with free 12 month roadside assistance. We gave her peace of mind!

There’s no added cost to having your BMW Service performed correctly, just added value.

 

5 Star Rating

 

James and his staff are the best! I feel like at first I was more concerned with having the job done cheaply and that’s what I got. The other shop I went to not only tied up the car for 7.5 weeks while this was my only form of transportation but when they gave me the bill the price they wanted me to pay was 2x what they initially quoted me to get me in the door and hundreds more than Precision wanted to charge a few months ago. When I went back to precision with my tail between my legs practically begging for help they were very welcoming and considerate. They got my car right in and I had it back within a couple of days. Since I had to pay the other shop I didn’t have much money and Dave set me up with financing for the job so I didn’t have to worry. I love my car and I won’t trust it with anyone but the staff at Precision. Thank you all so much for all that you have done.

Meghan A

Longmeadow, MA

Car Repair quotes in West Springfield, MA

Day in and day out we receive calls from people asking for us to diagnose their car for free. The general consensus is that there’s a magical computer that hooks up to the vehicle and accurately tells us everything that’s wrong with it in a matter of seconds. If only it were that simple…..

 

The truth is that vehicles are much more complex than they were years ago. They require expensive tools and a myriad of ongoing training so that our Technicians can stay up to date on the latest technologies and features. Think about the clock in your car. Back when you were driving a car built in the mid 80’s it was probably pretty simple to set the time on that clock. Now you have to pull out the manual, try to figure it out, and Continue reading “Car Repair quotes in West Springfield, MA”