Audi Check Engine Light Repair

Audi check engine light repair clogged vacuum line

Audi Check Engine LightAudi repair for a clogged vacuum port

On a daily basis customers bring cars in concerned that their Check engine Light is on. So Check engine light repair is nothing new to us. While there is no computer on the market that can pinpoint exactly what’s wrong with a car just by plugging it in (which some people seem to think..), our Master Technicians have the tools and training to get to the root of the problem in a timely manner. What makes this particular Audi Check engine light unique is what we found.

Outstanding Customer Service

A few months back we received a call from a new customer. She was concerned that her Audi Check Engine Light had come on and felt that every shop she went to was “ripping [her] off” (she had been to 4 other shops….), but she heard great things about us from friends and co workers. Her ultimate goal was to get the Check Engine Light fixed as “cheaply as possible” so that she could get an inspection sticker and insisted that she already knew what was wrong and that we give her a price on an “Audi Mass Air Flow Meter” (spoiler, this wasn’t the problem).

Tip: Now this may sound like a simple issue and in some cases it really is. But we don’t know what will fix the car when we’ve never seen the it. Diagnosing an issue takes on average about 1 hour. Not to mention the tools, training, and software that goes into it. While vehicles do have “common” issues, that doesn’t mean that a common issue applies to every single situation. The only way for us to know what’s going to be needed to repair a vehicle and how much it’s going to cost is to properly test until we find what failed and quote accordingly. Without following these simple steps, we would be guessing and anyone that quotes over the phone without ever seeing the vehicle is doing just that. Feel free to read more about our case study on how much you actually save by having a professional properly diagnose issues on your vehicle rather than guessing.

Audi check engine light repair clogged vacuum lineShe called us back a few times and was very persistent about getting a price to replace the “Mass Air Flow Meter” or look at her car for free. We declined and she went elsewhere. Over the next few months she would call every few weeks (this story does have a silver lining) asking us to give her information about the Check Engine Light as it was still not fixed even after spending “Thousands” elsewhere. We took the time to educate her about the difference between having someone “pull a code” (process of having someone pull a sequence of numbers from your car’s computer that leads to a problem area in the vehicle) and properly diagnosing an issue (figuring out exactly what part failed and why).

Tip 2: Think about the difference between pulling codes and diagnosing an issue like this. Let’s say I needed directions to 11 Main Street in St Paul Minnesota. Pulling codes / “Just drive to St Paul Minnesota, you’ll find it…”. Diagnosis / (insert exact directions to the doorstep here). See the difference? Puling codes will lead to a troubled area, but there are a lot of parts in that system and not all of them are necessarily bad. The other issue is that sometimes you can have a code for one area but the problem is in a completely different system. Save yourself time, money, and aggravation by leaving it to trained professionals.

Audi Repair

Finally after a few months and 7 or 8 phone calls she made her way in with an expired Mass State Inspection Rejection Sticker on her windshield and a batch of fresh baked cookies in hand. One of our Master Technicians took her vehicle for a road test (to get milk… j/k) and quickly verified that the vehicle was running a little bit rough and that her Audi Check Engine Light was in fact on. Fortunately for this customer it didn’t take long to spot the problem.

The first issue was that the Secondary Air Injection pump was filled with water and completely seized internally. The shop(s) that she brought the vehicle to before us must have found an issue

Audi check engine light repair combination valve
Old “repaired” valve and the new valve

with the Audi Combination Valve and tried to “fix” it rather than replace it. This valve is an essential component in the Secondary Air Injection System (in short, it helps with emissions) . Rather than replace the valve they tried to glue the faulty piece of the valve back together which caused a blockage in the supply vacuum line going into the valve. Why such an obviously faulty part(s) wasn’t seen is baffling.

We ended up replacing the faulty valve, pump, and cleaning all of the lines. The total repair took about 2 hours (including the diagnosis). Then we went ahead and got her a valid Mass State Inspection sticker so she wouldn’t have to worry about it anymore. If we would have taken her suggestion about replacing the Mass Air Flow Meter we would have wasted about $500 of her hard earned money on a part that was fine.

Now I promised a silver lining and here it is. Not only did the customer get her car fixed that day and leave with a valid Inspection Sticker. The customer is also an AWESOME baker!!! She brought in cookies the day of the repair and stocked us up on all sorts of homemade cookies, pies, and treats. Who doesn’t love cookies, pies, and perfectly running vehicles…..?

We also backed our repair with our 2 year 24,000 mile nationwide warranty and 12 months of roadside assistance at no additional charge. Is your Audi in need of Service or a Repair? Give us a call today or schedule online 24/7.

Precision Auto Repair and Sales West Springfield MA Best auto repair shop near me

 

I know that not everyone can do an Audi repair so when I started having issues with my – new to me – Audi I freaked out. I called everyone but there aren’t many shops that work on Audi and I was lost. I had a few people tell me that James is awesome and that Precision is where I need to go but I guess I was fixated on knowing the total cost prior to bringing my car anywhere.  After a few lengthy conversations with James and David I felt that they were really trying to help and seemed very honest. I was definitely surprised with how quickly they took care of my car. I was back on the road in only a few short hours. Their waiting room is nicer than my living room so I was very comfortable and everyone was accommodating. In total at other shops I spent $2,400 and roughly 3 months taking it back and forth to them. When I wised up and went to Precision they fixed it that day and in a few hours. The bill was also much less than I had initially anticipated. If you want your Audi fixed right the first time by guys that love cars, cookies, and helping people. Precision is the place for you.

Anna O

Agawam, MA

Where can I get my brakes replaced ?

Worn Brake pads

Where can I get my brakes replaced?

Are you hearing a grinding or squealing noise when braking and wondering “Where can I get my brakes replaced?” We’ve got you covered. Other than Oil Changes, Brake pad replacement is one of the most common services we perform here on a daily basis. The reason being is that much like how your engine oil is breaking down whenever your vehicle is running, your brake pads wear whenever you step on the brake pedal to slow your car down. Today we’re going to give you some insight into how to know when you need to have your brakes replaced and what goes into our Brake Job to make it last longer without incident.

Brake Pad Warning Light

One of the biggest questions that customers have about their brake system is “How do I know when my vehicle needs new brake pads?” The simple answer here is, by having us perform your Brake pad warning lightscheduled maintenance….. All of our Factory Scheduled Maintenance Services come with a complimentary 55 Point Vehicle Inspection. This Inspection includes a visual inspection of the brake system. So when you use us regularly for auto service we will have a better handle on your driving habits so that we can predict when you will need brakes.

The other way is by watching the brake pad warning light. Most newer vehicles will come with this option but it is important to understand that not all vehicles have this option. If you’re unclear if your vehicle has this option or not you may want to consult your owners manual or simply give us a call, we can walk you through how to figure it out. The brake Pad Warning Light is a very simple system. The sensor that reads the brake pad depth is a long wire that creates a loop. When the brake pads wear down, the wire wears until it’s cut, turning on the light. When that light comes on, it’s very important to have your brakes checked in the immediate future.

The next way is by watching your brake light. This is a red light that says “Brake” or “Brakes” This light comes on only for a few reasons. It should always come on when the emergency brake is pressed (or pulled, depending on the vehicle). The next is when the brake fluid is low. Brake fluid is a sealed system, so when the brake pads wear the fluid in the reservoir gets lower. When it gets to the minimum level the light will come on and stay on until the issue is resolved. The other reasons the “Brake Light” will come on are due to a fluid leak or a faulty circuit. In any event, if your brake light comes on and stays on, you will want to have your brake system checked immediately to avoid any safety issues and further repairs caused by putting off the initial repair.

Brake Pad Replacement

Worn Brake pads
From left to right; worn brake pad, new brake pad

When a customer ultimately comes in to have their brake system checked a a few things happen to ensure that we’re replacing what needs to be replaced to be certain that the vehicle is safe and the customer is happy. The process always starts with one of our Technicians performing a road test of the vehicle. This will give us a feel for the vehicle’s brake system. We’re looking to see that the brakes function somewhat normal without a low brake pedal, excessive noise, pulsation, pulling to one side or another, or any of the other many issues that can happen. Next we remove the wheels to inspect the Brake System.

The first area that’s checked is the brake pads and calipers. We’re checking for even pad wear and pad depth remaining. Next we check the brake caliper slides, brake caliper pistons, all of the brake lines and brake hoses, the master cylinder, brake fluid level and condition, brake rotors (and drums if equipped), and the emergency brake system. Then we always follow up the Brake Inspection with our complimentary 55 Point Inspection. It is essential that this inspection is performed correctly to ensure that we don’t miss anything. An example of an improper inspection would be just looking at the brake pads and saying “Your car needs brakes….”, meanwhile you have a loose ball joint that is causing your vehicle to be unsafe. While our way takes a little longer (literally 20-30 minutes), we want to ensure that we know everything about your brake system and the safety of your vehicle so that you know everything bad and good about it. We want you safe and we want you to make a well informed decision. You can’t achieve either of those if we just give a quote without seeing the vehicle or by performing an improper inspection.

Brake Job

In most cases there is really nothing out of the ordinary. About 80% of the Brake Jobs we perform just needs brake pads, brake rotors, or to have the brake rotors machined. The brake rotor is

Brake rotor replacement
From left to right; old rotor, new rotor

something commonly overlooked. It is the metal disc that takes all of the pressure when braking and takes most of the punishment from the heat from braking. It’s important to have these machined if possible or simply replaced when replacing brake pads. This will not only help to ensure that you get the best performance from your new brakes, but it will also help them last a long time without any problems.

You’re probably wondering what’s the difference between machining and replacing a brake rotor. “Machining” is a process where the brake rotor is placed on a brake lathe and the braking surface is shaved down slightly to create a new and clean surface. Not all rotors can be machined though. You see, some rotors come with a “Machine to spec” or “Minimum thickness”. This is a spec that tells us exactly how much we can shave off the surface of the rotor to make that a new and clean surface. Sometimes rust and rot or even a pulsation (warped rotor) will require more machining than is allowed by the minimum thickness. Machining past this point will leave you unsafe and it’s not a good idea.

When the brake pads and rotors are replaced it is essential to lubricate all of the contact points. We see cars come in weekly with newer brakes that are wearing unevenly due to improper installation. Brake pads need to move freely back and forth when pressed. If they don’t, you will find yourself replacing your brakes much sooner than expected. We also coat the back side of the brake pad with a special coating that is meant to eliminate the chance of any noise.

Only top quality products

I said it before and I’ll say it again, we just want to give you the best product possible so that you’re safe and happy. The last way we ensure this is by using ONLY top quality parts. We use only factory parts or better. These products are proven to stand the test of time and any abuse you can throw at them. After we replace your brakes, you’re not going to have to worry if you need to stop quickly. You’ll get a fair price, speedy service, great customer service, and peace of mind that’s backed by our Nationwide Warranty.

 

Precision Auto Repair and Sales West Springfield MASo I found Precision when passing through town on business. I figured I would try them out because my brake light came on when passing Enfield. I met James and his staff and everyone was nice. They got my car right in and inspected the brakes. I simply needed rear brake pads and rotors. When they gave me the price I figured I would shop around. I googled “cheapest place for brakes” and some chain popped up. They gave me a price over the phone that was $20 cheaper than Precision. So regrettably I went to the other shop. Worst decision ever! The other shop didn’t look as nice, the people were rude, and the guy that got in my car was filthy (1 point Precision/ Chain 0). I wait in their lobby for 3.5 hours until my car is ready which only gave me more time to research the horrific reviews about the chain and the amazing ones about Precision (Precision promised it in 1 hour, Precision 2/ chain 0). So now I pay for the repair and should be on my way but my brake light is on and the brake pedal goes to the floor. The Chain told me that there was nothing they could do and that the car was like that before. Not to mention they were closing and I would now have to stay in a hotel (Precision 3/ Chain 0). I called James and thought I would have to beg for his help. He was pretty understanding and got my car right back in shortly after closing. The problem they found is that I drive a 2008 Audi A6. The rear brake calipers require special tools and software to push them back to allow room for the installation of the new brake pads. What the Chain did was remove the calipers and crush them in a vise. This caused the insides to break and leaks that made my brake pedal low. So in short, by trying to save $20 being cheap I cost myself 2 new electronic calipers and a stay overnight in a hotel waiting for the parts to come in. The guys at precision are competent, polite, and very accommodating. To date I’ve been using their service for 5 years. I find their pricing reasonable and even very inexpensive when considering the level of service they provide. I have since relocated to the area and James and his staff currently service my entire fleet of vehicles as well as friends and family vehicles. They always go above and beyond and I couldn’t be happier with them. To anyone reading this, you need to do yourself a favor and go to precision. They’re professional, honest, and passionate about what they do.

Matthew W.

Longmeadow, MA

Why is my Check Engine Light on ?

Volkswagen check engine light repair

Why is my Check Engine Light on?

Have you ever thought, “Why is my Check Engine Light on in my Volkswagen”? Today we saw an interesting case for why the light came on and the fix was pretty neat. We have all heard someone at some point tell us “Just check the gas cap”. While that may be true in some cases, the fact remains that we really only see that once in a while. The engine computer monitors every sensor and Volkswagen check engine light repairsystem in the engine at all times and when it sees anything out of the ordinary, it will turn the light on. This can be for any of a few hundred reasons. Today I’ll explain how we got to the bottom of a Check Engine Light in a customer’s Volkswagen.

“Why is my Volkswagen Check Engine Light On?”

A long time customer came in today. He was concerned because he had been driving to Rhode Island when his Check Engine Light came on suddenly. He called us and said that the light had come on but the car was running just fine. He made his way back and brought the car in. The first step was for one of our Master Technicians to first drive the vehicle to see if anything felt out of the ordinary. The only thing we noticed was a minor shake at idle and that the Check Engine Light was in fact on.

From there we use a Volkswagen Diagnostic Scan Tool to pull a code (a code is a sequence of numbers that lead us to a problem area in the engine, transmission, SRS system, or ABS system). The customer actually had 5 separate codes. All of the codes were related to the engine misfiring. From there we begin diagnosis. Vehicles need 3 things (more than that but these are the 3 main ones) to run. Air, Fuel, and Spark… In this case he had all 3. the next step was to measure compression (this is the internal pressure that the engine builds when running). It was slightly low. Next we performed a cylinder leak down test. We want to make sure that the engine is capable of holding the internal pressure that it builds.

Bingo!!! 3 of the 4 cylinders in this engine were leaking down. We looked into the cylinders with a bore scope (little camera that fits in tight places). This allowed us to see into the cylinders and intake. The technician noticed a great deal of carbon built up so we needed to remove the intake for further diagnosis.

volkswagen P0300 P0301 P0302 P0303 P0304 misfire
This was only about 1/3 of the carbon we took out of the cylinders. The pile is about 1/2′ high. (That’s a lot)

Once the intake was removed we could see the top of the valves. “We found our problem!!!” The top of the valves were so caked up with carbon that the valves weren’t able to fully close. This was the cause of the cylinders leaking down and the cause of the misfire.

We cleaned the top of all of the intake valves by hand then used a vacuum to suck out the debris. Then a small machine called a “Walnut blaster” is installed and it blasts in finely crushed up walnut shells and vacuums them out to make the area brand new again. The intake is then reinstalled.

In total the diagnosis and repair took about 4-5 hours. We have seen this issue before but this was definitely the worst one. Since it was harder to clean, we had to take a little more time. Once the repair was finished, the car was cleaned and returned to the customer.

So if you’re wondering “Why is my Check Engine Light on in my Volkswagen“? Give us a call. Our trained Technicians have the experience to get you back on the road quickly without wasting any time replacing things that you don’t need. This will only save you time and money

 

Volkswagen No Start

Volkswagen turbo burning oil

Volkswagen No Start

Preventive maintenance really is the key to ensuring that any vehicle owner can minimize the the chance of costly and unexpected break downs throughout the life of their vehicle. Most Volkswagen owners think that their regular Volkswagen Service is just an oil change once or twice every year but it’s actually much more than that (read more about this here). This Volkswagen No Start could have been avoided if the vehicle was serviced following the Manufacturers Scheduled Maintenance Schedule. Allow me to explain;

Volkswagen Won’t Start

We received a call from a customer a few weeks back. She said that she had just bought a car and it needed an

Volkswagen oil pump
This shows the oil pump assembly inside the oil pan. You can see that one of the gears is missing and the chain that drives is has snapped and hanging down

engine. She was having trouble finding anyone to work on a Volkswagen Diesel Engine (small hint, this was not even a Diesel engine, it was just really noisy). The vehicle came in on a tow truck and we quickly found that the engine had seized up. The next step was to check the oil level which was a little low but only about 1 quart which isn’t all that bad. We then removed the oil pan to inspect the engine internals. What we found was shocking to say the least.

The engine had run low on oil at some point causing a large amount of friction and heat in the lower end of the engine. This friction (cause of the heat) made the oil pump drive (fancy name for the oil pump) get so hot that it seized up and broke the chain that makes it pump oil while also breaking off the main gear that allows it to turn. The oil pan had various parts from the inside of the engine and chunks of metal in it.

Why did this happen?

For an engine to run low on oil one of a few things has to happen. The oil is never changed and the vehicle just burns it slowly over time, there is an external leak, there is an internal leak (burning oil or leaking into the coolant), or oil is never put back in after service. After a brief

Volkswagen engine repair
The debris and gear in the oil pan are a result of the engine failure. The oil pan shouldn’t have anything in it except for oil

inspection the Technician found that the turbo had been malfunctioning for quite a while. This caused a loud noise that caused the customer to think her car was a Volkswagen Diesel (she was also told it was a Diesel by the used car dealer that sold her the car a few months prior). What was happening here was the turbo started to come apart internally. Little by little this got worse causing the oil that is fed into it to keep it lubricated to simply pass through it and find it’s way out the exhaust.

Wondering how following the Volkswagen Service Schedule could have helped? That’s also a very simple answer. At specified mileages Volkswagen will detail exactly what they want checked. This customer happened to be roughly 4,000 miles past the Volkswagen Service that required the turbo to be inspected. The other way this could have been prevented is with a Pre Purchase Inspection.

Just to be clear, absolutely none of this is the customer’s fault. She bought a car that had problems and trusted the company that sold her the car to check it over and give her an honest assessment. That was never done. The engine was so loud when she bought the car that the dealer told her it was a Diesel Engine and “They’re all noisy”. She was also told that the vehicle was up to date on all of it’s services which clearly was not the case.

Volkswagen Engine Replacement

Fortunately for this customer she had a warranty that she purchased with the car. The warranty company was willing to cover the majority of the engine replacement cost for her. So we replaced the engine and turbo. The repair itself

Volkswagen oil pump
This screen blocks any debris from going into the oil pump and getting sucked back up into circulation. There is a large piece of metal stuck in there

only took about 2 days but the process to get approval through the warranty company lasted about a week and since the warranty the customer purchased says that the warranty company will provide parts over $xx.xx, we had to wait about another week for them to ship us the engine.

The entire process took a lot longer than we would have liked, but unfortunately there are some aspects of some jobs we simply can not control.

How can you avoid this from happening to you?

  1. When buying any used vehicle you’re going to want to get a Pre Purchase Vehicle Inspection from a licensed repair facility other than the one you’re buying the vehicle from. It’s also important that when you choose a shop you verify that they have experience working on the car you’re buying.
  2. Ask for service records when buying a new car. Sometimes the deal that’s too good to be true is exactly that.
  3. Trust your instincts. This woman was told that her car was a Diesel but she was required to use gasoline in it…. For me, that’s a bit of a red flag.
  4. Read your aftermarket warranty in full before buying it from the selling dealer. Some of these contracts are awesome and some are terrible. This customer had absolutely no idea how long the warranty company could
    Volkswagen turbo burning oil
    The light brown-ish white color is a sign that oil is passing into the turbo. The failed portion is the part that looks like a little fan

    delay her repair. She also didn’t know that she had to pay for diagnosis or that the warranty company could dictate what parts had to go in her car even if it’s not in her best interest…. Her understanding was that she could bring her car anywhere and the the bill was completely covered, this was not the case. Most (not all) warranty companies will make the customer pay to disassemble an engine until the “point of failure can be established”. In some cases this requires the engine to be completely torn apart, at the customer’s expense.

  5. Make sure that your vehicle is serviced using the K Service Schedule in your owner’s manual. These Services are designed to help you get the most out of your vehicle. It’s much cheaper to pay for preventive service today than it is to pay for repairs like this later.

Also, if you’re buying a car and you have some questions. Give us a call. One of our staff will be happy to answer any questions you have.

 

Precision Auto Repair and Sales West Springfield MA

I feel very silly about this. I can’t believe I took everything the salesman said at face value. I half expected you guys to make fun of me because of my naivety. But you all remained very professional and really helped me understand the process as well as what I need to do for my car in the future. While I hope this never happens again I’m happy to know that I have your shop to help me through it. I’m still embarrassed though =)

(Customer requested to stay anonymous)

Springfield, MA

Audi RS6 Engine Replacement

Audi Repair

Audi RS6 Engine Replacement

A few weeks back we posted a picture to our Facebook page showing us starting an Audi Repair that consisted of us replacing an engine on an Audi RS6. Within a few days I received some texts and e mails asking me to update people on the progress. So I didn’t want to leave everyone hanging.

Audi Repair

The customer that owns the car absolutely LOVES it. Him and his wife bought it when it was new and at the time it really was one of the top cars out there, in my opinion it still is. It’s called an Audi RS6. This car was made for the person that wants a nice car to cruise on the highway with during the week, then turn around on the weekends and take it to the track. It’s really the best of both worlds.

About a month ago it was towed in. They were driving on the highway and the vehicle just shut down and wouldn’t restart. I personally took a look at this one because Audi and Porsche are 2 of my favorite brands to work on. I quickly found that the vehicle had low compression and I suspected a bent valve(s). I performed a compression (internal engine pressure created by the engine) test and as expected there was no compression but only on the left side of the engine. So I removed all of the covers that sit over the timing belt to check the timing and the timing was perfect. The belt was also relatively new. So I had to dig a little further.

Audi timing belt
As you can see there is an internal chain and an external belt. The belt was removed for proper inspection of the movement in the camshaft.

On this and many Audi and Volkswagen engines there are external and internal timing components. The external timing component would be the timing belt. This is replaced around 90-100k miles (always replaced with the water pump, tensioner, rollers, seals, and thermostat). The internal component(s) would be the timing chains and tensioners. On this and a lot of Audi and Volkswagen engines they have 2 camshafts (simple explanation would be to call it a long metal bar that has lumps in it that open and close valves in the engine) in each cylinder head. The timing belt spins just one of the cams and the internal timing chain(s) spin the other camshaft in sequence. Make sense? Well if it doesn’t that’s “ok”. Just know that these are vital components and if there is a failure, it’s pretty bad.

To access the chains I had to remove the valve covers. Since there was a major failure on just one side I wanted to start with that side. Once removed I was able to check the internal timing. I found that the left bank was off by roughly 180 degrees. In layman’s terms… Kaboom!

Audi repair
When any major work is done on these cars the front portion of the car needs to be removed to allow access to the engine.

Now to find out why it happened. The tensioner was removed and I found that the tensioner that holds pressure on that chain had an issue, it was just compressing with one finger and shouldn’t do that. When the car is off there is a spring inside that holds a good amount of tension on the chain. It also requires oil pressure to keep pressure on the chain while it’s running. The problem here is that the passage the oil goes through to get to the tensioner was plugged solid with engine sludge. Sort of like a varicose vein. Without proper oil pressure the tensioner would allow the chain to bounce around and eventually jump timing.

Audi Repair Options

The customer was ultimately given 5 choices.

  1. Start looking for a new car
  2. Remove the engine, take it apart, fix what’s broken
  3. Remove the engine, completely rebuild it
  4. Replace the engine with a brand new one
  5. Replace the engine with a used one

The customer chose option 5. There weren’t a lot of these engines available so we went with a low mileage option. When it arrived it was in great shape but we wanted the customer to be completely worry free so we resealed the entire engine, replaced all external timing components, and brought it up to date on any other maintenance. There were a few minor hick-ups along the way but nothing even remotely major. It was by far the most cost effective and time sensitive option available.

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Audi engine replacement
The engine and transmission come out together. Then they are separated outside of the car.

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Volkswagen engine replacement
After the engine and transmission are removed the old engine comes apart. Some of the parts of the old engine end up on the new one. It’s much easier to do this with the engine out of the car

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Audi Repair
After the job is complete the engine and car are washed and returned to the customer. As you can see the engine fits in there pretty tightly.

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This really isn’t all that difficult of a job if you know what you’re doing and you have the proper tools…. but it does take a long time. The total time spent was somewhere around 45 hours.

So after about a week and a half the new engine was in the car and running perfectly. The customer really loves the car so for him and his wife it was money well spent. They’re great people and we really hope they enjoy all of the time they can spend in it once again.

-JS

Oil Change Part 2

Audi Oil change west springfield ma

In Part 1 of this post about Oil Change intervals and/or Scheduled maintenance we covered how to properly check your engine oil as well as detailing what is classified as Factory Scheduled Maintenance and/ or “K Services”. In Part 2 we will cover K Services based on driving habits, how “K Services” are the new “Tune Up”, and how performing these services not only adds value to your vehicle but it will help save you money and time by keeping the car running like new while maintaining the factory warranty.

Normal Service vs. Severe Service

The easiest way to explain this is to point out that clearly some people are harder on their vehicles than others. To piggyback on this, there are also areas of the country that are harder on vehicles than others. Below is what Acura describes as “Severe Service”. This is a pretty industry standard description and applies to most vehicles;

oil change severe service description
Do these match the conditions your vehicle sees or your driving habits?

 

 

 

 

 

 

If your driving habits and geographical location don’t apply to that description, then you fall under “Normal Service”. The difference between the 2 is basically that Severe Service schedules are a little shorter. They do this because if the vehicle is exposed to harsher conditions it’s only natural that your vehicle will need a little bit more attention to stay running like new.

Acura scheduled maintenance chart
The chart breaks down mileage and specific services based on the exact mileages
Oil change severe service schedule
As you can see, the Severe Service Schedule doesn’t allow as much time between services

 

 

 

 

 

 

 

As you can see from the side by side comparison. Vehicles that are driven in Severe conditions will see almost twice as much maintenance than “Normal condition” vehicles. Just a small hint, everyone of us living in New England fall under Severe Service based on temperature change alone from day to day.

Tune Up

Every single day we get a few calls from people that are asking for a price for a “Tune Up”. The problem here is that years ago a Tune Up would fix about 90% of the issues a vehicle could have, but that’s no longer the case. When these people are calling it’s typically because they have fallen behind with their K Services and have developed an issue that needs to be addressed and most people are under the impression that a “Tune Up” will fix whatever is broken. The K Service Schedule will lay out an exact plan as to when to change all fluids, filters, spark plugs, timing belt, and any other serviceable components. In addition it allows our Factory Trained Technicians a chance to properly inspect a list of other areas detailed on the Schedule. If your Service has lapsed the process is still simple, we figure out what’s been missed and bring it up to date. How does this benefit you?

“What’s in it for me?”

This is a question we all ask ourselves when making any decision. By performing these K Services and following the schedule laid out by the manufacturer of your vehicle it does a few things for you.

First, it keeps your factory warranty current. that’s correct, You do not need to go to the dealer to keep your factory warranty current. plus our average customer saves about 20% under what the dealer charges for the exact same service.

Next, you get a safe running vehicle. With all of these mileage based services there are various points of inspection on the vehicle that we check. We can quickly assess the immediate condition as well as being able to spot any other issues on the horizon before they become a problem. This way it allows you to plan.

Last, is that when your vehicle is running it’s best not only are you going to have many miles of worry free driving but you’ll also have better fuel economy. In addition when you decide to sell or trade your vehicle, having all of the up to date maintenance records will really help the resale value.

I hope this has been helpful. If you have any other questions just feel free to reach out to us at anytime. We’re here to help. Or to schedule an appointment you can do so here.

Precision Auto Repair and Sales West Springfield MA

 

I started going to James back when they first opened about 10 years ago. I was definitely skeptical when he told me what needed to be done and when basically because I had never heard anyone else tell me this. How could he predict the future? My Audi had 5,000 miles on it and he was telling me how to get to 200,000 miles. I literally left the first visit with a schedule and prices for services broken down all the way up to 200,000 miles. I had to admire his passion but I also have to admit that I never thought I would get this far or own the car this long. 10 years and 240,000 miles later I can honestly say that the only issue I had that James didn’t tell me about was when my starter went bad. It worked one day and didn’t the next, oh well. This is also the first car I’ve ever owned that didn’t give me a heap of trouble around 80,000 miles. I’m happy to see how much Precision has grown over the years and based on my first and many interactions with James I can definitely see why. They are fair, honest, caring, and transparent. If you want your investment to last you’re going to want to take it to Precision. These guys know their stuff!

Karen P.

West Springfield, MA

Oil Change Part 1

Audi Oil change west springfield ma

It’s no secret that we all want to drive our cars as long as possible, staying as safe as possible, while spending as little as possible, and ultimately have no breakdowns. The truth is that with very little planning this is a very realistic goal for every one of you. But if you are one of the many that think by just getting an Oil Change a few times every year that is going to help you reach this goal, I’m sorry to say that you won’t. Our experience shows that the customer that only gets an Oil Change once or twice every year and doesn’t perform any other maintenance will pay up to 5x more (based on ownership up to 150,000 miles) to keep their car running safely than someone that follows the manufacturer’s maintenance schedule.

In this 2 part post I’m going to explain what Factory Scheduled Maintenance is, how to properly check your engine oil, how performing these services actually cover what some call a Tune Up, the difference in services based on driving habits, and why you need to use this schedule if you don’t want to pay for expensive and unexpected repairs and keep your factory warranty current.

Checking your oil level

Cars are definitely built a lot better than they were years ago. They’re much more efficient and are built to much stricter specifications which typically means that they won’t burn through fluids, last longer, and can go longer between services. With that said, the life blood of your engine is the oil. I typically check my oil every other time I fill my gas tank. This helps me monitor the condition and level of the oil regularly so I can spot an issue before it becomes a major problem. Here’s how;

Factory Scheduled Maintenance

The manufacturer that built your vehicle came up with a plan for your vehicle. This plan was laid out to ensure that all essential systems in the vehicle get checked or serviced at specified times. The plan was also made to ensure that you will have worry free driving so that you will stay loyal to the brand you drive and ultimately buy another one in the future. The example below is actually the plan for an Acura RL (your plan will vary based on the vehicle you drive, this is just an example. If you need information for a specific vehicle, feel free to call us and we can get that for you);

The chart breaks down mileage and specific services based on the exact mileages
The chart breaks down mileage and specific services based on the exact mileages

 

 

 

 

 

 

 

As you can see the plan is broken down into specific mileage based sections that point out exactly what needs to be checked and/or replaced as well as when. These services are commonly referred to as “K Services”.

In Part 2 of this post we will cover K Services  based on driving habits, how “K Services” are the new Tune Up, and how performing these services not only adds value to your vehicle but it will help save you money and time by keeping the car running like new while maintaining the factory warranty.

Follow me over to Part 2 now.

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