Greater Springfield Habitat For Humanity Tommy House
Then Dianne Mullin stopped by to talk about The Greater Springfield Habitat For Humanity Tommy House and how the community can get involved.
They’re looking for cash donations as well as in kind donations. If neither of those work for you, then they would love it if you could come out and help build the home. Any help you can give will be greatly appreciated.
This week Anthony Santore from Tech Auto Service in Springfield joined us to talk about some of the changes to the Mass State Inspection process. We earned a little more about how it affects and helps the consumer. Check it out below.
About a week ago we received a call from a long time customer saying that he hears a noise coming from the back of his Volvo XC90 when driving down the road. We didn’t think much of it because wheel bearings are a common Volvo Repair and they could give him the noise that he was describing. We definitely had the wrong assumption.
When the vehicle came in the customer said that there had been a warning light lit up on his dash for about a month but since the vehicle seemed fine he didn’t bother to call for an appointment. We attempted a road test the vehicle but the noise was a loud grinding that could be felt throughout the entire vehicle as the wheels turned. One of our Master Technicians immediately pulled the vehicle into the shop rather than take the standard road test. We just didn’t want to potentially do any further damage than was already done. When we pulled the Volvo into the shop we hoisted it on the lift and saw a large amount of fluid all over the rear portion of the underside of the vehicle.
It didn’t take long to see that the rear differential (in short, a differential is the gears that turn the wheels) was literally split in half. Since there wasn’t any way to know what caused the damage without removing and disassembling what was left of the Volvo Rear Differential and it had to be removed to be replaced, we went ahead and removed it. It was fairly involved but we got it out without much of an issue at all.
Once we got it out we took it apart for inspection to find out what had failed. There is a bearing in the rear differential called a “Pinion Bearing”. This bearing started to go bad and over time completely failed. This caused the gear that the bearing guides to move around allowing the main gear in the differential to rub on the inside of the differential housing until it eventually banged against it hard enough to break it in half.
Since the housing and gears were all completely destroyed we ended up replacing the entire differential unit. Then we performed an alignment because most of the rear suspension had to come apart to remove the old differential and to install the new one. The part was special order and took a few days to come in but the customer ultimately had their vehicle back in their possession within 2 business days.
When warning lights show up on your dash, it’s never a good idea to ignore them. This differential is equipped with a fluid pump on the differential that’s controlled by a computer that’s also mounted on the differential. The computer had shorted out internally causing the pump to malfunction. This caused a great deal of heat which ultimately caused the pinion bearing to fail.
Do you have any lights on your dash that need to be addressed? Give us a call today or schedule online 24/7.
I’ve been going to James since his first shop opened over 10 years ago. I was happy to use him then and I’m happy to use him now. Always professional and honest. The pricing is also more than fair considering the service you get with anything that they do. Great spot and great people.
Noises are the worst. From squeaks that drive you crazy all the way through to clunks that make you question the safety of your vehicle. This week we saw a long time customer concerned about a BMW making noise over bumps. His main concern was that the vehicle just didn’t feel safe to him anymore. It’s a good thing that he brought it in… Allow me to explain a little more about this BMW Repair.
The first step was to have one of our Master Technicians drive the vehicle. During a short road test it was obvious that the noise was coming from the rear of the vehicle. The next step was to physically inspect for any defects in the suspension that would cause this. We inspected the entire suspension system in the front and rear for any potential issues and eventually saw that both rear BMW springs were broken at the bottom of the coil.
This wasn’t particularly hard to figure out, especially since both springs sit in a a cup-like seat and the broken pieces were rattling around in there.
The BMW repair process was actually pretty straight forward. The vehicle is in great shape with minimal rust on any of the bolts so it was just a matter of removing some suspension components to access the springs and then install the new ones. The springs sit on little rubber cushions that insulate the spring from rubbing on anything metal that could cause a squeak. These pads are on the top and bottom of both springs. The old ones some cracks where they were showing signs of age, so we went ahead and replaced them.
When we remove suspension components, some have adjusters on them. Even tough we carefully mark everything and put everything back as we found it, sometimes the vehicle will still end up out of adjustment. That being said, if the vehicle was out of alignment just a little prior to service and we put everything back perfectly then the vehicle would still leave out of alignment. So to ensure that the vehicle drives down the road perfectly without any pulling or irregular tire wear, we performed a 4 Wheel Alignment.
Once the repair was finished we took it for another road test to verify that the noise was gone and we’re happy to say that this BMW noise over bumps is fixed.
I’ve been coming to Precision for about 8 years now. I first found them by doing a simple search online and asking around to see if anyone else had used them. Based on overwhelming positive feedback I decided to give them a shot. I’m happy to say that after 8 years I now have all of our family cars serviced there. Not to mention most of my friends and co workers use them. They are easily The best BMW repair shop anywhere in the area. I highly recommend them to anyone looking for top quality work and service.
We feel that there’s nothing better than a nice smooth riding vehicle. Today we met a new customer that feels the exact same way but was going crazy because his vehicle was making a Clunking Noise Over Bumps. Rattles and clunks can almost feel like a form of torture to someone that’s sensitive to them. Not to mention that in most cases a noise can mean that there is a component in the suspension that is loose and could pose a safety concern for the driver.
The first step in any diagnosis is verifying the problem. With this vehicle the customer was a little bit frustrated because he had been going to another local shop that replaced a few suspension parts in an attempt to remedy the issue but unfortunately never got to the root of the noise. When the vehicle came in we took a ride with the customer. The goal is to hear the same noise he is hearing so that we’re not chasing a “normal” noise or another noise he’s not concerned with.
After a short ride together is was very obvious that the noise was coming from the front suspension. Next we had one of our Technicians inspect the vehicle on a lift. We found that the suspension was tight and everything looked normal so we had to go a step further. We opted to use chassis ears on this vehicle. Chassis ears are like little microphones that the Technician can hook up to various spots in the suspension and listen to certain areas to isolate the noise while driving on the road (it sounds complicated but it’s really not).
After a short road test the Technician found that the noise was coming from the front struts. The struts on this vehicle are filled with an oil that helps dampen vibration in the road. While the struts appeared to be in good shape and full of oil, they had developed a bit of play internally causing the clunk. To fix his concern we needed to replace both front struts.
We removed the old struts and replaced them with new ones including new strut mounts and strut bearings. The reason we do this is that the mounts are a solid rubber and compress over time and the bearings take quite a bit of abuse over the years from turning and hitting large bumps. Since they have to be removed from the old strut anyways, it’s best to put new ones on the new strut to ensure the best possible end result that will last for years to come without any issues. There would be nothing worse than putting the whole job back together only to find that there is still a small noise from the mounts or bearing.
The end result was a smooth running vehicle without any rattles and one very happy new customer. If you have a noise that’s bothering you it may not necessarily be a safety concern, but it’s always better to be safe than sorry. Noises like this can also cause some uneven tire wear that will result in a second noise. Feel free to give us a call today or schedule online. We’re happy to help.
This noise was driving me nuts to the point of wanting to get rid of the vehicle. I was thinking there was something wrong with the frame or something major. David was great! He set me up with one of the guys over there and they had me in and out in a day. I think the price was very reasonable and frankly the car has never driven better. I’m happy I gave them a shot and will be back for all services whether minor or major.
Today we had a new Subaru Service customer that called up concerned about a vibration and noise when they were on the highway. They were told by the local Subaru Dealer that the belts in the tires had shifted that that they need 4 new tires and an alignment.
One of our Master Technicians drove the vehicle with the customer to verify the concern. The noise sounded like a very loud thumping that vibrated right through the seat of his pants around 55 mph right up through 65 mph. He then pulled the Subaru into the shop for inspection. We found that the tires are newer but worn a little unevenly due to lack of service. The tires should be rotated about every 8-10,000 miles. In addition the Tech found that the left inner CV boot is torn completely open and has no grease lubricating the inner joint.
Since this joint depends on grease for lubrication, the grease needs to be sealed into the joint with the use of a rubber “CV Boot”. These CV Boots wear and sometimes tear. If spotted early enough the boot and grease can be replaced. But unfortunately in this case the issue was present for an incredibly long time causing the axle shaft to freeze up in the joint where it should be able to slide in and out freely.
We ended up just replacing the entire left front axle, rotating the tires, and performing an alignment. Then we road tested the vehicle again to verify that the Subaru Repair fixed the customer’s concern. We’re happy to say that this vehicle drove straight and smooth just like the day it came off the Subaru Dealer’s lot when it was new. Fortunately this is another case where we’re happy that we took the appropriate steps to properly verify and diagnose the customer’s concern. Otherwise we would have unnecessarily replaced parts that were perfectly “Ok” based on someone else’s incorrect diagnosis.
I love my Subaru and have always been loyal to the brand. It’s actually my 5th one and I wouldn’t drive anything else. It’s important that the car drives properly and is safe because I’m constantly traveling for work and can’t afford to be without it. I heard good things about Precision and I’m happy that I finally gave them a shot. One of their mechanics went for a ride with me to make sure that he heard the noise and then they checked it over to figure out the problem. I only had to wait a few hours and was able to get right back to work. Precision also saved me $327 under what I almost paid at the Subaru Dealer and the repair at the dealer wouldn’t have even fixed the issue. So who knows how much I would have ended up spending. You have a new customer for life. I love my Subaru and I can’t say enough great things about the entire staff at Precision Auto.