At Precision Auto Repair in West Springfield, MA we make coming in for service or car repair easy. We will go out of our way to achieve 100% customer satisfaction and we have systems in place to see that this happens. Not only do we want you to have a positive experience but we strive to see that the service is consistently high quality achieving the “Wow” factor time and time again.
Our company was started just over 10 years ago by our Founder and President James Stephenson. With a strong mechanical background, Master Certification, and a dream he took a chance and opened a small car repair and service shop. This shop was named Precision Auto Repair and it was located on Bosworth Street in West Springfield, MA. The small car repair shop in West Springfield, MA was the perfect launching pad for what has proven to be a great business. His vision was much different than anything he had seen and in such a way that he knew that fixing the vehicles would be the easy part, that seemed to be the focus of many other automotive facilities. But he needed more than that, he needed to focus on the people, and to focus on helping the community around him. To James, this was much more than just “fixing cars”. He wanted to change the independent auto repair industry. If he could focus on building and maintaining relationships with his customers and the community around him then he not only feel great about the job he’s doing but he would also have a leg up on his competition.
He began to develop and implement systems that not only allowed for incredibly high quality service that is better, faster, and costs less than his competition. But these systems also allowed for much more communication with the customers. What he realized early on is that if he could stay in touch with his customers and keep them informed and educated about their vehicle, then it would be much easier to build the level of trust that is necessary in any relationship. Especially in an industry that is shrouded with a mystique that “all shops are dishonest”. He knew that he would have to work harder than any of his competition.
All of that hard work and vision paid off because Precision Auto Repair in West Springfield, MA outgrew their first location in just under 1 year and moved to a larger facility across the river at 70 Union Street in Springfield, MA. The new facility allowed James to expand and build a team around him that all share his beliefs and have helped sculpt the culture that is now known as Precision Auto Repair and Sales.
In the summer of 2014 James saw a need for further expansion and after careful consideration he set his sights on moving the car repair business back to West Springfield, MA. When asked about the move James commented “We need a facility that is set up to handle a slightly higher volume. I also want to accommodate service customers that need a faster service without an appointment.”
James and his team completed the process of moving Precision Auto Repair and Sales to 12 South Boulevard West Springfield, MA 01089 at the beginning of September 2014. The facility is located near the center of town on Route 20 in West Springfield.
The vision and culture that James and his team share has not changed. In just over 10 years Precision Auto Repair is now an industry leading independent car repair facility in the West Springfield, MA area and we continue to give back to the community while building and maintaining relationships with the people around us. “Repairing the vehicles is the easy part, helping people is the rewarding part….”
“Our mission is to be an asset to our community while consistently exceeding our customers’ expectations. We will provide exceptional customer service, unparalleled honesty, integrity, availability, product knowledge, and use quality parts at a fair price.”
We will do whatever it takes to see that your vehicle is serviced properly and fixed right – the first time.
Our facility offers state-of-the-art computer technology, friendly service, and a clean shop. We provide a service guarantee in writing of 3 years, 36,000 miles Nationwide and 12 months of free roadside assistance on parts and labor for most repairs.
Our highly skilled Master Technicians offer comprehensive knowledge and experience based on years of training and experience. You can be sure that your car will be handled with the latest diagnostic equipment, professionalism, and that everything done to your car will be explained to you in layman’s terms. We then put everything in writing and keep computerized records to ensure that all of your vehicle information is accurate and organized.
Want to know more about what we can do for you? Check out our “What Sets Us Apart From Our Competition” page.
My experience with the team at Precision was very positive. The focus on customer service makes them an excellent choice for service. I have recommended them several times since my first experience.